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1.3 Based on 137 reviews
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  • Customers like
    • Initial contract price 7
    • Idea of a cost savings 3
    • Price 3
  • Customers don't like
    • False promises and run-around 23
    • Customer service 16
    • Their customer service 16
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We cancelled our power as we were no longer living up north. That was back on May 30th. We were supposed to get our deposit check shortly after all monies owed was deducted, sounds reasonable! However, it is now July 26th and still no check! We've gotten the run around! They said that they had to open a new work order in order to pay us! REALLY?!?! How about sending the check that goes with the original account, oh, sorry that makes too much... Read more

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I have electricty with another provider and they say I owe them money. They dont have me on any account, but set up an account for me. They call centre person did not know what was going on but said they will be sending me a bill, but would not say what for and for what amount. She also said I cannot cancel their services because they created an account in my name, without my permission. So they expect me to pay them electrical rates, for... Read more

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Tonight a Rep from this company came to my door with her clipboard covering her logo on her shirt, while she was on my doorstep, halfway in my door letting me know I am not in trouble for anything but that my bill needed to be checked because I didn't respond to a notice. She acted like she was some big fish and I told her, politely, that I would not be relinquishing any information to someone who turns up randomly at my door at 8:30pm at night.... Read more

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I had a representative come to my door tonight and said they were suppliers for our large utility company here in Michigan DTE which is Detroit Edison I called him out on it and told him they waited around till after 700 pm because DTE was closed they turned around and left.

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Direct Energy will not take any accountability for failure and neglect to contact a client whose gas service was switched by force and not choice. We received no notification that they would be taking over for gas meters in Millet. This company has no regard for client service or client retention. Tried talking to someone in their call centre who has little knowledge of the services the company provides other than repeating the same canned... Read more

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Toalty scamed and i belive they are working with national grid they robbed my for over a grand and then turned my service off.

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After 48 minutes on the phone with people who have a very poor command of the English language, went through the Customer Service person, the Supervisor and the Manager on Duty no one could answer a simple yes or no question. Did they receive my APW request sent in a month ago. I own the property jointly but my name is not on that particular account for some reason. I have all the documents, the bills, the account numbers. I was not asking... Read more

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Horrible customer service. Stay away!!

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Direct energy a scam. Promises gift cards for signing up then creates excuse for not honoring agreement. They were given my amex card to auto pay each month. I specifically asked if that was all that was needed, they said absolutely. It was recorded. Then they say 1st payment is to be paid debit not amex but after amex ok monthly. Didnt tell me when signing up. I never missed a payment and could not cancel or had to pay 480 dollars as fine. I... Read more

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I signed on with Direct Energy having been promised 400 dollars in Visa gift cards, 200 after 2 months and 200 the follwing year. I was put on auto pay AMEX each month. I was never told that they did not take initial payment from a card. The rep told me I had to make 1st payment with debit card.

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