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  • Customers like
    • Initial contract price 7
    • Idea of a cost savings 3
    • Price 3
  • Customers don't like
    • False promises and run-around 23
    • Their customer service 16
    • Variable price scam 15

I just had a representative from your company at my door. I told them 3-4 times that i was happy with my current supplier, yet they still persisted to see my bill. Teach your reps the meaning of the word NO... Add comment

Here's the deal with this *** company.. Firstly, they are allowed to operate under federal law, due to some act that allows consumers to choose who provides their gas, electric, etc. Now to the meat... This shithole company pays little ghetto *** kids to walk around YOUR NEIGHBORHOOD AND SELL THIS *** SERVICE, on the notion that they can save you all this money since they are a smaller "provider" of gas. Sounds great, right? I said *** it and signed up. Thinking to myself that I'll give it a year and see what the savings are. Well, the first... Read more

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I am surprised that a company like DIRECT ENERGY LLC can work and operate in a country like USA . They are scam artists and preying upon people and conning them. There should be some authority that a consumer could reach to expose them for fraud. Why is there is no one from the government taking action to stop them ?I have problems with them twice within a 15 month period and they have no answers to questions and just keep saying sorry. The name of their President is Mr Badar Khan and they would not give you his address or telephone number... Read more

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I made the mistake of signing up with Direct Energy 3 years ago when 2 salesmen came to my door promising cheap energy. Then last year I hesitantly renewed my service for 3 years at .06 cents per kilowatt. That was a total lie. I signed up for the average billing service and Direct Energy's definition of "average" is very different from the rest of the universe. I have called in 4 times to be given the same BS about how they have 2 methods of calculating the bill, and I know they are wrong. The explanations are so long and confusing that I... Read more

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For months Representatives of Direct Energy has come knocking on my house and my neighbors all hours of the day. If you don't answer the door the first time they will come in the evening and knock on your door. They have been getting aggressive with knocking on the door. Both Pounding a few times and excessively ringing the doorbell like it was an emergency or something. When you answer the door, they all seem to have the same objective to get a hold of your energy bill to get your account information. Some are rude and other are nice but... Read more

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Two women, my own age, came to my door. They walked into my house without permission. They flashed me their Direct Energy badges and gave me their speech. I was under the impression that I was initialing, NOT signing, a document that stated I had talked to them and that I understood that they were not associated with my gas company. The next day I received an email stating that I had enrolled for a 12 month contract with Direct Energy. I am beyond angry that these two girls walked into my home, pressured me into initialing a document I... Read more

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An old direct energy bill showed up on my husband's credit. My husband never authorized this account. We verified that the account is at an address my husband never lived at. I received a call today from the direct energy president saying he reviewed the tape and a woman authorized it. He gave the name and i told him we dont know her and the address my husband lived at back in 2011. The guy says we must file a fraud report with police. I explained statue of limitations was up and could not get police report. He is insisting that is only way to... Read more

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Two direct energy representatives came to my door. I told them I was not interested. The male representative started arguing with me. I then strongly told him he had to leave. He informed me that even though he was standing on my front step he did not have to leave. I informed him I was calling the police and proceeded to do so. I also told him to stay away from the house across the street as the neighbor woman who is 85 years old gets very nervous if people come to her door and asked me to keep them away. He told me he would not do that. The... Read more

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I'm located in MD, Direct Energy door to door sales person showed up at my house. James was his name, very detail oriented and professional he was. Explaining everything and answered all my questions that popped in my head. I haven't read good reviews about this direct energy but the Google nest thermostat he sold me works great and I'm extremely satisfied.I was a little apprehensive about going thru with but James showed me the video before I signed and it was the best choice I have made of 2016. Thank you James and Direct Energy Read more

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Had some kid knock on my door claiming to work for DTE energy and if my bill had some supplier and gas cost recovery charge. I urged that im sure it didnt and if he worked for DTE why he would need me to check my bill, but he insisted i read over my bill. So i pulled up the statement on my phone and said there was a gas recovery charge and why it mattered, at that time he said all my neighbors had it and its an overcharge that they needed to fix. Thats when i said no thanks after seeing his badge and hat say Direct Energy and clearly not my... Read more

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