Direct Energy Complaints and Reviews

1.6
  • Initial contract price5 votes
  • Idea of a cost savings1 votes
  • Price1 votes
  • False promises and run-around19 votes
  • Their customer service16 votes
  • Variable price scam15 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

Power has been out for 2 hrs an I have 3 kids they came back on but for an hour only now I've been trying to call to let someone know an there giving me the run around ... I have a 1 yr old... 4 yr old and 8 yr old that need light plus your not going to replace my food neather when will the power be back on in south fort worth near bidison an berry... or at least on Stanley Add comment

  • Apr 23
  • Utility
  • Dayton, Ohio
  • Fixed Rate Plan
  • 120
  • REVIEW RATING 5/5

This *** ripoff of a company switched me to an outrageous high variable rate without notice and almost doubled my ccf rate which is highway robbery. I signed up for a fixed rate term and was told they would send me a written notice when my term was about end so I could renew or switch. Since I'm on auto pay with all my bills, I didn't notice until 3 months went by and I finally noticed my rate... Read more

Was this review helpful? 2 0

  • Apr 22
  • Utility
  • Punta Gorda, Florida
  • Staff
  • 60
  • REVIEW RATING 4/5

Terrible terrible company. I clearly have a no soliciting sign on my door, yet the companies employees think its still okay to knock. I would like to say the two young men who knocked on my door told me from the beginning they worked for Consumers Energy (who is my current gas company) and this was only to fix my rate because there are "fluctuations" in my neighborhood. Bullcrap. He clicked a... Read more

Was this review helpful? 1 0

  • Apr 17
  • Utility
  • Mississauga, Ontario
  • Water Heater
  • 73
  • REVIEW RATING 4/5

March,2014 hot water spilled on to our basement floor causing extensive damage. A crew was called in to do restoration, but because of the extent of damage, proper restoration was not complete. Direct Energy's personnel asked us to submit relevant bills for compensation and re-imbursement, ending up not one submitted bill was paid. It has been more than a year now. This claim is still unresolved.... Read more

Was this review helpful? 1 0

  • Apr 17
  • Utility
  • Calgary, Alberta
  • Billing Department
  • 115
  • REVIEW RATING 4/5

Direct Energy took over my Electricity billing without my authorization. I was with Direct Energy Regulated Service with no problems until they switched systems in October. I never received a bill, even though I tried contacting them, for 5 months and then charged me 500.00 late payment penalty. I made 3 payments against my Regulated account which they sent back. I don't think giving a person... Read more

Was this review helpful? 1 0

  • Apr 11
  • Utility
  • Edmonton, Alberta
  • Electricity
  • 248
  • REVIEW RATING 5/5

They have sent multiple bills with random numbers, the bills jump from $100, $124, $200 and they just keep going up and up. We asked them to send our previous statements and still have yet to see them but we have received many bills in the mean time. Then cancelled our service saying that we asked them to cancel it. They never sent any disconnection notice? When you call to speak with someone... Read more

Was this review helpful? 3 0

  • Apr 11
  • Installers
  • Water Heater Tank
  • 149
  • REVIEW RATING 5/5

Direct Energy file number: 22965097 So, I purchased my house on May 2012. I paid my Enbridge/Direct Energy bills until Feb 2015 when I noticed a leak in boiling room. I called Direct Energy and as soon as their technician opened the boiler room door, he said, this tank is not for Direct Energy; it is for another company and it has been changed in 2011 (one year before I purchased the house). I... Read more

Was this review helpful? 1 0

  • Apr 10
  • Utility
  • Framingham, Massachusetts
  • Electricity
  • 287
  • REVIEW RATING 5/5

NO, I have not joined Direct Energy and probably won't because of what I found out/was told. I got the letter from them advertising the 0.9 low fixed rate for 18 months. But in speaking to them, the person said that after signing up, about a month later in order to get their low 0.9/Kwh rate that they will send you a letter in the mail to confirm that you want the "Fixed" 0.9/Kwh rate. You have... Read more

Was this review helpful? 2 0

  • Apr 10
  • Utility
  • Lacombe, Alberta
  • Gas Service
  • 184
  • REVIEW RATING 5/5

"I started out with this company to provide me with energy and gas services. I set up an account on November 9, 2014 for services to be started on November 19, 2014. I purchased a new home. After not receiving an invoice or confirmation of service, I emailed twice with no answer (I have copies of these emails) and then called to ask for an invoice. At this time, they could not find me in the... Read more

Was this review helpful? 2 0

  • Apr 09
  • Utility
  • Natick, Massachusetts
  • Electricity Rate
  • 211
  • REVIEW RATING 4/5

This company seems like a bait and switch!!!....Direct Energy sent me a letter for electric service at my specific address. I logged onto their website to look them up and check their rates. The web rate for Massachusetts is 9.25. but, they don't allow you to enroll on line for some reason. so, when you call them to enroll, the rate is magically 10.75 not their published 9.25!!. the... Read more

Was this review helpful? 0 0

Had an experience with Direct Energy?

Write a review
Did not find what you were looking for?
 
×
You are reading about Direct Energy.
Filing a new complaint about
×