Direct Energy Complaints and Reviews

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  • Customers like
    • Initial contract price5
    • Idea of a cost savings2
    • Price2
  • Customers don't like
    • False promises and run-around22
    • Their customer service16
    • Variable price scam15

  • 2 days ago
  • Utility
  • Grande Prairie, Alberta
  • Billing
  • 1
  • 1
  • 49
  • REVIEW RATING 4/5

I received 2 cancellation notices for account numbers that were not mine in late June. Phoned and emailed to find out where these came from. Never got an answer. Less than a week later, received the "pink" bill from Direct Energy home services, and 2 days later received 2 blue bills from Direct Energy Regulated Services charging $500 signup fee. Phoned and refused to pay. Received a bill the next... Read more

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Worst company ever!! Even if you sell your property they still charge you cancellation fee. Only company that still does this. Customer service reps are rude. Never solve any problems. This company just wants money. STAY AWAY FROM THIS COMPANY!!! Add comment

  • Aug 24
  • Utility
  • Edinburg, Texas
  • Rates
  • 72
  • REVIEW RATING 4/5

Whether Direct Energy is behind the misleading info and no info is not something that I am directly aware of but I am having a very difficult time with Direct Energy and I have gone back to my previous provider. I was lead to believe my rate would be 6.5 cents per KWH when it reality per their calculation it was 11.5 cents per KWH. I have not paid the $300 early termination fee and will not pay.... Read more

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  • Aug 22
  • Utility
  • Hazleton, Pennsylvania
  • Direct Energy Gift Card
  • 58
  • REVIEW RATING 4/5

They lock you in, then give you a runaround, then fail to uphold promises...NO GOOOD!!! They promised (in writing) to give a gift card if I sign up with their service. I signed up with their service, then they started backtracking, I have had to send faxes, emails, make calls and still no gift card!!! They lock you in, then give you a runaround, then fail to uphold promises...NO GOOOD!!! They... Read more

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I went on equal payment only to be charged 4000 dollars when I deside to go off couse I moved now they want this payment I can't afford as a single mom with a small income. They rip people off can't even understand anyone one and know one knows what's going on. Add comment

  • Aug 20
  • Construction
  • Columbia, Maryland
  • 20
  • REVIEW RATING 3/5

Ever since they bought out Astrum Solar the customer service has been the worst. Astrum Solar in Maryland used to be the best. They were proactive and helpful. Direct Energy does not care about their customers after the money has been passed to their pockets. I have had faulty equipment that should be replaced under warranty but Direct doesn't care about that. They threaten with outrageous... Read more

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  • Aug 19
  • Utility
  • Houston, Texas
  • 44
  • REVIEW RATING 4/5

They mislead people. They told me they provide energy to Txu, and that i will not be charged a early termination fee...now i receive my bill of 150.cancelation fee. And if i want to go back i have to pay 220deposit... he is a scam. His name is Diego his ph# is 9015089039. he goes door to door with this other guy, asking if they can see your last bill.. cause it shows high tdu charge...as an... Read more

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  • Aug 16
  • Utility
  • Cocoa, Florida
  • Hvac Lease
  • 55
  • REVIEW RATING 4/5

In September, One Hour A/C, one of their vendors, had to completely rebuild the ducting, replace a thermostat and seal the air handler on a newly installed system. I called Direct Energy's billing department and they said they would forgive the month of October monthly bill. They started sending me invoices stating that I was three months behind on my lease payments, INCLUDING THE MONTH THEY... Read more

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  • Aug 15
  • Advertisements and Cons
  • Manteno, Illinois
  • 37
  • REVIEW RATING 3/5

They call my home constantly, never anyone on the line. When someone is actually there every once in a blue moon, I demand they take me off their call list. Never happens! They could give me electricity for $0.01 a year and I wouldn't do business with this company. STOP ALREADY. My children go to bed at 8pm. 9 to 9:30 is FAR TOO LATE. Calls come in at all times of the day but especially at... Read more

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  • Aug 15
  • BBB - Better Business Bureau
  • Tewksbury, Massachusetts
  • Electric Utility Service
  • 30
  • REVIEW RATING 3/5

i can not get connected or get a bill from direct energy yet customer service still wants a acct number verification number useless on phone February 2015 sales person 1 -888 307 8766 ext 8539 number out of service customer care 800 764 0232 last bill national grid $139.60 it would have cost $84.20 with direct energy direct energy rate 9.59 nattional grid 0.159 install hook up march 2015... Read more

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