1.9
  • price1 votes
  • customer service3 votes
  • Given the runaround2 votes
  • Harassing phone calles1 votes
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I cancelled the very next morning after speaking to a door to door salesman. They never switched me back to my previous electric company, leaving my family without electricity AND cancellation fees on both ends! We had to be relocated while waiting for our power to come back on. All of this happening a week before Christmas. We got screwed over by this company! :( Add comment

  • Dec 11
  • Utility
  • New York, New York
  • Gas Rate
  • 160
  • REVIEW RATING 4/5

I tried to lock in a rate for Direct Energy as my gas ESCO for my business. I had hours on phone the first time, and found out that the enrollment never went through. Called back a second time, another hour and a half, and finally resolved...or so I thought! I found out that they had never enrolled me- all the confirmation codes were lost and no information of my account was recorded whatsoever... Read more

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Direct Energy offered $50 gift card to renew. I received a $25 card. Calling customer service I was told 2 were mailed. I never receive the second one. Add comment

  • Dec 10
  • Utility
  • Palos Hills, Illinois
  • Cancellation Policy
  • 183
  • REVIEW RATING 4/5

This is the BIGGEST Scam company. We ended up wanting to cancel after a day of committing knowing that we have up to ten days to cancel. They also did not give us a confirmation cancellation number but an agent number instead. They lied saying that data was not inserted into their data. BS! Idiots on the other line were rude and did not answer our questions. Charged us a $100 cancellation fee... Read more

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  • Dec 10
  • Utility
  • Southfield, Michigan
  • Gas Service
  • 2
  • 2
  • 164
  • REVIEW RATING 4/5

I DO NOT recommend this company. They are sneaky and offer you a good initial rate intending to *** later. I locked in a one year gas rate after previous winter rates were high, but their rate turned out to be only marginally better than local utility (maybe 3%). But here's the real kicker. After one year when it came time lock in a new rate it took them about 2 months to effect the new rate... Read more

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  • Dec 08
  • Utility
  • Dallas, Texas
  • Electricity Service
  • 114
  • REVIEW RATING 5/5

Worst customer service ever!!!!! I have been with them over 2 years and never had a problem until it was time to renew. I never got any form of contact so I was lucky when I called to start up a new contract. they were really nice when I said I wanted to sign up again but when Bill time came I realized that the lady had told me I was going with one plan and signed me up for another. I didn't... Read more

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  • Dec 05
  • Utility
  • Cambridge, Ontario
  • Hot Water Tank
  • 62
  • REVIEW RATING 4/5

Our hot water rental tank started leaking. When the guy came to fix it it was left worse and had to be shut off. He told us someone would call the next morning to have a new one installed. Taking the day off work my wife waited till late morning to call them. They informed her a new tank would be coming the next week, that's right, they expected us to wait 8 days to have hot water. After several... Read more

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I SIGNED UP FOR DIRECT ENERGY AND For 3 months straight my electric bill was 600- 800 00 per month Add comment

  • Dec 04
  • Utility
  • Minesing, Ontario
  • Furnace Repair
  • 87
  • REVIEW RATING 5/5

Leak from release valve through furnace room into next room. Technician #1 replaces release valve provides advice, takes photo of damages & inspects tank. Still leaking call and request they bring tank. Technician #2 arrives scoffs at the notion of a tank. Rushing to get through he provides no inspection tries every possible excuse it's because you shut off sprinkler (no) it's new taps or... Read more

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  • Nov 30
  • Utility
  • Killeen, Texas
  • Bill
  • 179
  • REVIEW RATING 4/5

I signed up for Direct Energy pay as you go and I'm supposed to get free Saturdays. When I get my daily balance I'm charged 33 cents a day and if my bill is about $10 a day, suddenly my free Saturday is represented by just a few dollars. Then, when my balance comes in Monday, they claim to subtract Saturday yet I don't see the difference... I'm concerned by the idea that the daily texts I... Read more

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