Direct Energy Complaints and Reviews

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Direct Energy
Main address: 12 Greenway Plz Ste 600 77046-0813 Houston TX
, ,
  • 227+8 mobile complaints
  • $72.8K claimed losses
  • $310 average
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  • 10 hours ago
  • Utility
  • 25

A door to door person from Direct Energy came to my door offering to fix my electricity rate for a year. He assured me that my service would still be provided by AEP. I got a letter from AEP stating they got a notice that I was switching services to Direct Energy. Luckily, I was able to cancel the change in providers before it became an issue. They will lie to you to get you to sign up which... Read more

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  • 1 day ago
  • Utility
  • 1
  • 1
  • 58

Direct Energy promises you from the start they their supply rate will always be lower than your regular supplier. However, as soon as your rate expires, they do not contact you and you end up paying double the going rate. Direct Energy will not contact you and will charge you a ton of money for months or even years. When you do catch it, they're nasty and they will not refund you anything. They... Read more

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  • Oct 22
  • Utility
  • Plano, Texas
  • Service Transfer
  • 132

I had a representative go to my house and had me change to direct energy. I specifically said I had a contract with my current energy company. He said it would be fine and that direct energy would take care of it. 1ST LYE. Then I get to call direct energy to tell them about what happened and how I need to change back to my company. I follow their instruction and the company asks for a transfer... Read more

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  • Oct 22
  • Utility
  • Energy Protection Plan
  • 98

Back in June 2014 I received a call from Direct Energy to re-new my home protection plans for another year. I informed the agent that I would be moving later that year so did not want to renew for the year. He said no problem as a valued customer they would cancel the plans when I moved and not charge for the remaining of the year and put a note in my file to that effect. Well this Sept. we... Read more

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  • Oct 16
  • Ex Employees
  • Chandler, Arizona
  • Poor Employee Treatment
  • 112

Direct energy is a horrible place to work. They fired numerous top sellers because they didn't want to pay them their commission pay. They go months without paying sellers their commission pay. Direct energy treats their employees likes slave and could care less about helping the customers. Be careful if you choose to work for this company, they will work you to death and fire you while keeping... Read more

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  • Oct 15
  • Utility
  • Pennsylvania, United States
  • Harassing Phone Calls
  • 76

I have been receiving phone calls up to 3x a day from a computer of theirs for over 6 weeks. No one is ever on the line.I have stayed on the line for a while and there is no one there. I went on their website trying to contact them but if I don't have an account with them there is no way to get to their customer service. It is a waste of my time and their time and money. PLEASE STOP. I wouldn't... Read more

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  • Oct 15
  • Utility
  • Expired Contract
  • 117

I believed for almost 1 year that I was under a city contracted company. Therefore, paying my bill as is. I was under the impression I did not have an option. Had I know I had an option, why would I have left Direct Energy and .123000000 cents per KWH? When I realized something was not right, I was very upset that Direct Energy had not even tried to contact me within those few months after... Read more

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  • Oct 13
  • Utility
  • Duncannon, Pennsylvania
  • Automatic Enrollment
  • 1
  • 1
  • 120

Today I received notice that I have been automatically enrolled in Direct Energy's Heating & Cooling Repair Essentials Plan. I was also provided a phone number to call if I wished to opt out of this special offer. What if I tossed this in the garbage like most other junk mail I receive? Who automatically enrolls you in a plan that after 6 months you would have to start paying for? Will... Read more

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  • Oct 07
  • Repairs
  • Terrible Technicians
  • 216

Since last tuesday we ran out of hot water, and there was a smell of gas through out my house, so i called the Enbridge emergency number and they sent a technician to turn everything off. Then he tells me, "oh i am not here to fix anything, i am just here to shut things off for your safety". So i called and they sent me a new technician over the next day, he said "i can't fix this! i need to... Read more

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  • Oct 07
  • Utility
  • Whitby, Ontario
  • Leaking Furnace
  • 1
  • 1
  • 110

Had furnace serviced August 28 2014. after approx week to 10 days we had detected a strange smell but could not locate it. On Friday 11/09/14 went down basement and sound the source of the odour. Our furnace was leaking and soaked carpet, smell was overpowering. Contacted Direct energy they sent serviceman out on 12/09/14. He immediately detected the problem, a valve had not been closed off at... Read more

Was this review helpful? 3 0
 
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