Direct Energy Complaints and Reviews

1.5
  • Initial contract price4 votes
  • Price1 votes
  • False promises and run-around16 votes
  • Variable price scam12 votes
  • Their customer service11 votes
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  • 1 day ago
  • Utility
  • Rockville, Maryland
  • Staff
  • 65
  • REVIEW RATING 3/5

The sales rep was trying to get me sign before I had a chance to read anything, saying there is no catch and that I am just going to save money. He was saying I'll get this call from an independent company to verify that I am me and that I am over 18 and that I need to tell them that the "sales rep left my house". didn't seem right to me. So I am glad I didn't sign after reading more in this... Read more

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  • 1 day ago
  • Utility
  • Calgary, Alberta
  • Contract
  • 1
  • 1
  • 61
  • REVIEW RATING 4/5

Whatever you do never let the Direct Energy door to door salesmen see your energy bill. They will lie and cheat just to see that bill to get your account number and switch you over to Direct Energy behind your back. Before it's too late, you'll be stuck in a 5 year contract with the worst terms and huge cancellation fees to get out of it. Just look up "Direct Energy Scam" on google and there are... Read more

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  • 2 days ago
  • Utility
  • Irving, Texas
  • Electricity
  • 83
  • REVIEW RATING 4/5

This company is so full of it..I'm so upset...I was paying 11.5kilo watt and have been a customer since 2008, when customers are paying as low as 8.5, when I called to find out why my bill was so high the man told me I was paying even more then new customers. He lied and said as and inconvenience for paying such a high rate he would give me a visa prepaid card.No only have I NOT received the card... Read more

Was this review helpful? 1 0

  • Feb 23
  • Utility
  • Orange, New Jersey
  • Billing Department
  • 141
  • REVIEW RATING 4/5

I switched to Direct energy several months back after some fast talking sales rep convinced me I'm overpaying for utilities. First few months ok. When it started getting colder my bills suddenly skyrocketed and even after I made every effort to conserve when home, turn down thermostat when out, nothing. The way the bill comes from PSE&G is kind of confusing so it's hard to see what's really... Read more

Was this review helpful? 0 0

they charged me for a bronken lock of a meter in the apartments;and they charged me $30 for the first warning to cut the electricity; alot of more bull *** we this company. Add comment

  • Feb 20
  • Utility
  • Columbus, Ohio
  • Service Cancellation
  • 103
  • REVIEW RATING 4/5

This company is a joke. They charged me a variable rate that was more than double that of Ohio's standard variable rate over those two months. They had overcharged 200$ more over the course of 2 months. I shared the situation and asked for a rebate / rate adjustment. They proceed to give me the run around, then offered me a 25$ visa gift card, and a fixed rate .12 cents higher than their... Read more

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  • Feb 20
  • Utility
  • Pittsburgh, Pennsylvania
  • Electricity
  • 160
  • REVIEW RATING 4/5

Okay so someone showed up to my home and talked a good game about savings and locked in rates and how my bill would be so much cheaper. SCAM!!!!! I know I should have done my homework more before signing up for something but they really do catch you off guard with randomly showing up. However it sounded like a really good deal. So I rarely pay close attention to my bills until I open my Duquesne... Read more

Was this review helpful? 1 0

  • Feb 20
  • Utility
  • Elyria, Ohio
  • Gas Service
  • 112
  • REVIEW RATING 4/5

What Direct Energy's website, fake online reputation management 'blogs', and high pressure sales people DON'T tell you is that the contracts are written to 'auto-renew' at a variable rate that, in the case of my elderly mother, instantly changed to 2.5 times the current market rate of gas in the middle of winter. Attempts to call the Guatemalan call center will result in hours of runaround,... Read more

Was this review helpful? 0 1

  • Feb 19
  • Utility
  • Calgary, Alberta
  • Cancellation Policy
  • 118
  • REVIEW RATING 5/5

These people came to my door and signed me up. I called and cancelled the service after watching a new program on how they rip people off. I cancelled within the time frame and was told I would not receive a bill, that my cancellation was in their system and when it was time to hook up my service they would see it was not wanted. Yet two months later I get a bill! Now they cancel it as of... Read more

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It's a rubbery bussines I got charged almost double pseg for two month Add comment

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