1.6
  • Initial contract price3 votes
  • price1 votes
  • False promises and run-around7 votes
  • Variable price scam4 votes
  • Given the runaround3 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • 6 hours ago
  • Utility
  • Englewood, Ohio
  • Electric
  • 13

MY WIFE SIGNED UP WITH THEM TO LOWER ENERGY COSTS AT 5.49 CENTS PER KILOWATT VERSUS DUKES 6.25 CENTS PER KILOWATT NOW THEY WANT 10.99 CENTS PER KILOWATT VERUS DUKES 6.04 CENTS CONTRACT SAYS I CAN CANCEL ANYTIME WITH NO TERMINATION FEE WHEN WE CALLED THEM SOME FORIEGNER SAID IT WOULD BE 1 OR 2 MONTHS TOO CANCEL AND A 99.00 CANCELLATION FEE I SAID NO CANCEL NOW AS PER CONTRACT AND I WILL PRORATE... Read more

Was this review helpful? 0 0

100% FULL

  • 1 day ago
  • Advertisements and Cons
  • Burlington, Ontario
  • Water Heater Rental
  • 25
  • REVIEW RATING 4/5

Received an offer stating that I would receive 25000 Aeroplan miles for renting a water heater from Direct Energy. Called several times to confirm the offer. Each time the representative said yes. I then cancelled my agreement with Reliant and went with Direct Energy Home Services. After waiting 3 months I called to see what has happened. Direct energy said that I am not eligible for this offer... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Utility
  • North Bend, Washington
  • Billing Department
  • 69
  • REVIEW RATING 3/5

I had signed up at a good rate for 12 months, then, naturally, forgot about it. They sent no notices about renewing, but simply began raising rates a penny or so a month, so the rate doubled in less that a year and now is double the rate of Illinois Power. I am out several hundred dollars and should sue. I just discovered this today (Jan. 28) and will admit the woman in Guatemala was very nice... Read more

Was this review helpful? 0 0

This dexter Batrett they study raisin my bill up and its just ridiculous And They Nt Tellin Me Whts Goin On I Need too talk to someone abt this because I cnt keep dealin with my am a very sick man and I nd my lights on fr medical reasons Add comment

  • 2 days ago
  • Utility
  • Piqua, Ohio
  • Billing Department
  • 2
  • 2
  • 65
  • REVIEW RATING 4/5

When I tried checking when my time was up on contract I was not given the correct info. Now I'm paying .96902 per CCF to these thieves. It will take me until Feb 16 to stop paying this because of billing cycles.I called and was basically told I was screwed!!! Yes without a kiss first!!! So when I tried changing companys I give them the account on my bill. SURPRISE you need to drop 03 at the... Read more

Was this review helpful? 1 0

  • Jan 27
  • Utility
  • Burlington, Ontario
  • Water Heater Rental
  • 50
  • REVIEW RATING 4/5

I cannot believe that a company can be run as poorly as direct energy. Terrible service, horrendous customer service and god forbid you ever need to speak to a person in the accounts department - don't ever think they will EVER attempt to assist a customer with any issues. My wife called up on 3 separate occasions to cancel our account prior to moving. For the next several months, they still... Read more

Was this review helpful? 1 0

  • Jan 27
  • Utility
  • Keswick, Ontario
  • Home Protection Plan
  • 33
  • REVIEW RATING 4/5

I signed up for their Home Protection, their cooling maintenance plan and their heating maintenance plan at $54.99 a month plus tax. I've been paying this for several years. I just found out I have been paying $9.99 a month for the cooling maintenance plan for nothing! They come out once a year (when they clean the furnace), look at the air conditioner and walk away. No cleaning, no repairs,... Read more

Was this review helpful? 0 0

  • Jan 27
  • Repairs
  • Keswick, Ontario
  • Hot Water Heater Removal
  • 17
  • REVIEW RATING 4/5

I set up an appointment to have the hot water tank removed, I booked time off work to accommodate this. The appointment was for Tues. between 1-5 pm, it was being disconnected on Tuesday. I did receive confirmation by email. They showed up at my door Monday at 930 am. No phone calls made, nothing. They told me I was wrong, even though I had confirmation. I set up another appointment for... Read more

Was this review helpful? 0 0

  • Jan 27
  • Utility
  • Lorain, Ohio
  • Gas Service
  • 43
  • REVIEW RATING 4/5

I thought I was locked in to a fixed rate and they started charging me DOUBLE the ccf. I didn't notice for a few months and cancelled with them immediately. This company is a bunch of swindlers who prey on people trying to get a good rate for their gas bills. They then make the switch in the summer months when it is less noticeable and when you do switch your local gas company tells you it will... Read more

Was this review helpful? 0 0

  • Jan 23
  • Utility
  • Ottawa, Ontario
  • Plumbing Plan
  • 39
  • REVIEW RATING 3/5

Signed up for the plumbing plan for a small rental property of two apartments, to save me the trouble of having to go there if a plumbing issue. After 5 months called for service for the upper apartment only to be told the plan only covers the bottom apartment. Apparently, I should of asked that both be covered and would have been billed separately for both. Even when the plan first started and... Read more

Was this review helpful? 0 0

Had an experience with Direct Energy?

Write a review

More results for "direct energy"

Product Results

Company Results

 
×
You are reading about Direct Energy.
Filing a new complaint about
×