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Direct Energy is a retailer of energy and energy services. With over 5 million customers in Canada and the United States, it is the largest energy and home services retailer in North America. The comp...any was founded in Toronto in 1986. In 2000, the company was acquired by Centrica, the UK-based parent of British energy retailer British Gas. Direct Energy's U.S. operations span 20 states and the District of Columbia including: Texas, Ohio, Michigan, Illinois, Pennsylvania, California etc. In Canada, Direct Energy has operations in Ontario, Alberta, British Columbia, Manitoba and Quebec. Direct Energy is a regulated gas and electricity provider in Alberta, operating under the Direct Energy Regulated Services brand. For residential customers and small business, Direct Energy offers fixed price electricity and gas plans, as an alternative to the local utility. Through its services division, Direct Energy installs and services heating, ventilating and air conditioning equipment. It also can perform energy retrofits and other energy management projects at larger facilities. Show more
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I signed up on 15-FEB-2014 (providing all required information and Social Security Numbrer) and received a confirmation (for account #679050948) from DirectEnergy.com for “Price Advantage Plan 3” for 6.8 cents per KWH for 3 months. However, I received a subsequent email (see below) from DirectEnergy.com on 6-MAR-2014 (see below) stating that there was a problem, and when I called Direct Energy...
We switched to Direct Energy in Dec 13, First half month we got a bill around $220, January 14...bill was $460 and this month March' i4 it is $486. We live in a three bedroom house. Three adult person. Never had a bill like this. How they calculate? Bill showing >4000 unit in January, February 5151 units. We never had a huge bill like this from our previous provider. I will switch to another...
When my daughter signed up for D.E. they informed her that if she moved to a new location, she just had to give them a call and they would transfer the rate to the new address. She did this, and the next month received a bill for her new address, and also for her previous address, she called them, and they said that by the next bill it would be sorted out. The following month, the same thing...
I had made the switch to Direct Energy from *** Edison and in the long run i ended up saving over $1000 on my yearly supply cost. The sales man was wonderful. He thoroughly explained Deregulation and my rights as a consumer. The representative carried himself very professional and had the answers to all my questions. From reading these complaints I think many of you are anxious because you don't...
As of July 2013 I had sold my home, I had contacted Direct Energy prior to the closing of the home to the new home buyer. This new home buyer was quite willing to take on the existing plan from July-December 2013. However upon contacting Direct Energy they stated that this plan was not transferrable and he would need to purchase a brand new plan on this same property, double dipping from those...
The salesman comes to your house, tells you they can save you about 25% on your bill. Which is a lie, they can save you on the cost of the gas, but what they don't tell you is that Nicor Gas will charge $80+ dollars per billing cycle(month) for switching to a third party for your gas. So in fact, in my case, they have tripled my bill. Also, any person that you talk to at either company, know...
I signed up my business to Direct energy last year from a phone salesperson which supposedly worked for them. As like any business you can't be bothered with checking your rate every month, however this winter was extremely cold and I received my electric bill for the office and it was over $ 350.00! which is about double the normal bill. So I thought it was way to high and I noticed that my rate...
Direct Energy power to go,whr do i start...This poor excuse for electric service caused me a switch hold and could not get any lights lighrs wat so evr for a whole month.it was freezing...i thank god that my baby or my elderly dad did not get seriously sick because of these EVIL souless people they call service reps. That was only the beginning if my NIGHTMARE.i honestly do not understand how...
Apparently the 'guarenteed' low rate only lasts for one year after which Direct Energy automatically switched me to a 'variable rate' which is more than 50% higher than Consumers charges. I did not receive any notice (they admit that) and my rate skyrocketed. Does anyone out there keep track of when they signed up for Direct Energy so they can renew at the end of a year? Of course not! And...
Had a fixed rate plan they changed us to a variable rate plan without informing us. This made an already painful bill for electric heat one that I can not pay and still pay rent. Complete fxxxing conmen, deserve to be buried in a ditch somewhere. Ruling out that option I am looking into legal redress through the State, as they have thousands of similar complaints. In any case direct is not...
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