Direct Energy Complaints and Reviews

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  • Customers like
    • Initial contract price5
    • Idea of a cost savings2
    • Price1
  • Customers don't like
    • False promises and run-around20
    • Their customer service16
    • Variable price scam15

  • 2 days ago
  • Utility
  • Dallas, Texas
  • Electricity Plan
  • 31
  • REVIEW RATING 4/5

First, the advertised rate of 10.4 per kilowatt hour coupled with FREE Saturdays was a pipe dream/fallacious un-met promise. It was for that quoted rate that I signed up for. But at sign up, I did ask how could we get out of the contract without the early term fees and was told the only way to get out of the contract, without ETF penalties, was to move, which turned out to be something planned... Read more

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  • 2 days ago
  • Utility
  • Frederick, Maryland
  • 22
  • REVIEW RATING 4/5

I keep getting phone calls from 1 443 261 0876 and when I answer no one is on the line. When I call them back they tell me it's their 'autodialer' but I've waited up to a 5 minutes for someone to be on the line and there is usually nobody there. Their calls are harassing on that account. They've lost my business on account of these harassing phone calls. If they want my business I expect somebody... Read more

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  • May 16
  • Utility
  • Calgary, Alberta
  • 169
  • REVIEW RATING 4/5

An agent showed up to my house and my cousin who came to visit happen to open the door and the agent asked him all his information filled out a form and made him sign and left. When I got home there is a contract form that was signed by my cousin, who just came from Africa, doesn't even understand what the agent singed him for, I phoned the agent to inform him that that guys he made him sign a... Read more

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Called customer service inquiring about plumbing....i have "accent" and the customer service who answered makes fun of it Add comment

nothing but liars that take advantage of the elderly Add comment

The idea is great and deffinetly saves you money if you give it a chance. $0 cancelation fee if your not happy or think it isnt right for you! Just hear them out. They have amazing customer service. Add comment

  • May 13
  • Utility
  • Dayton, Ohio
  • Billing Department
  • 119
  • REVIEW RATING 4/5

Signed up for this shaddy company on false promises... They charge us a fee just for using them that climbs dramatically after the first year.. thanks to direct energy, I am 1,000$ behind and have to make it up in budget billing!! I wish I could tell the world to avoid this company!! Somehow my bill continued to rise even in months where is was using little energy.. the retail charge for just... Read more

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  • May 13
  • Utility
  • Red Deer, Alberta
  • Billing Department
  • 55
  • REVIEW RATING 3/5

We live in Red Deer and are still having a run around with billing. First a claim was made that we were late with a bill which we thought was ratified after four calls in which they told us a mistake in their supposed back office for amount of $200. Told us collections should never have been called and issue was put to bed . Then today three months after our contract was cancelled collections... Read more

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30.00 late fee after three days the bill is due and they hide it on the next bill Add comment

  • May 09
  • Utility
  • Houston, Texas
  • Contract
  • 187
  • REVIEW RATING 4/5

I signed up per phone for a 2 yr fixed rate of 9 or 10 . something per kilowat contract in 2013 which was to expire June 24 2014 . Sometime doing 2014 I called direct energy to ck on monthly balanced billing. Somehow the persons changed me to 13 . something per kilowat & placed me on another contract that expires 4/12/2016. I'm now trying to get them to understand that I would not & did... Read more

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