1.6
  • Initial contract price3 votes
  • price1 votes
  • False promises and run-around6 votes
  • Given the runaround3 votes
  • No power3 votes
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  • 16 hours ago
  • Utility
  • Burlington, Ontario
  • Water Heater Rental
  • 19
  • REVIEW RATING 4/5

I cannot believe that a company can be run as poorly as direct energy. Terrible service, horrendous customer service and god forbid you ever need to speak to a person in the accounts department - don't ever think they will EVER attempt to assist a customer with any issues. My wife called up on 3 separate occasions to cancel our account prior to moving. For the next several months, they still... Read more

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  • 19 hours ago
  • Utility
  • Keswick, Ontario
  • Home Protection Plan
  • 13
  • REVIEW RATING 4/5

I signed up for their Home Protection, their cooling maintenance plan and their heating maintenance plan at $54.99 a month plus tax. I've been paying this for several years. I just found out I have been paying $9.99 a month for the cooling maintenance plan for nothing! They come out once a year (when they clean the furnace), look at the air conditioner and walk away. No cleaning, no repairs,... Read more

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  • 19 hours ago
  • Repairs
  • Keswick, Ontario
  • Hot Water Heater Removal
  • 5
  • REVIEW RATING 4/5

I set up an appointment to have the hot water tank removed, I booked time off work to accommodate this. The appointment was for Tues. between 1-5 pm, it was being disconnected on Tuesday. I did receive confirmation by email. They showed up at my door Monday at 930 am. No phone calls made, nothing. They told me I was wrong, even though I had confirmation. I set up another appointment for... Read more

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  • 20 hours ago
  • Utility
  • Lorain, Ohio
  • Gas Service
  • 16
  • REVIEW RATING 4/5

I thought I was locked in to a fixed rate and they started charging me DOUBLE the ccf. I didn't notice for a few months and cancelled with them immediately. This company is a bunch of swindlers who prey on people trying to get a good rate for their gas bills. They then make the switch in the summer months when it is less noticeable and when you do switch your local gas company tells you it will... Read more

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  • Jan 23
  • Utility
  • Ottawa, Ontario
  • Plumbing Plan
  • 34
  • REVIEW RATING 3/5

Signed up for the plumbing plan for a small rental property of two apartments, to save me the trouble of having to go there if a plumbing issue. After 5 months called for service for the upper apartment only to be told the plan only covers the bottom apartment. Apparently, I should of asked that both be covered and would have been billed separately for both. Even when the plan first started and... Read more

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  • Jan 22
  • Utility
  • Cleveland, Ohio
  • Billing Department
  • 1
  • 1
  • 127
  • REVIEW RATING 4/5

I signed up, a bit naively, for a fixed plan 3 years ago where I would pay $0.58 per ccf. At the time competitive, but I really didn't know anything about ccf. Without notice that my fixed plan had expired, I was being charged between $0.99 and $1.09 per ccf while other gas companies were charging between $0.48 - $0.56 per ccf. I didn't notice until winter hit for the first time, which... Read more

Was this review helpful? 1 0

Live in ajax and been out of heat during the night for 3 nights now. Direct energy hasn't yet been able to figure out our problems and forget about same day service. ...We've been living in a 10 degree home. Oh and by the way... its like minus 10 outside :-) thanks direct energy for ...what was your slogan? ? Oh right "exceptional service" Add comment

I foolishly signed up for this service and canceled the next day after finding out it was a scam somewhat,come to find out ,they have been charging me ,along with my regular provider,for their service at twice the cost,forl 2 years,yes 2 years now,l get bills online but rarely check the whole bill,looks like someones going to be giving me 2yrs worth of charges back Add comment

  • Jan 19
  • Utility
  • Toronto, Ontario
  • Heater Repair
  • 56
  • REVIEW RATING 4/5

My 74 year old mother in law was out of heater for 36 hrs and direct energy said they have to give appointment for next day because I called them around 7ish in the evening. This fragile woman diagnosed with dimension and she goes to sugar coma on and off. We just signed up with direct energy 3months ago and had same issue twice. It's feezing cold in orillia and they said cover her with blanket.... Read more

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  • Jan 19
  • Utility
  • Darien, Illinois
  • Bill Charges
  • 146
  • REVIEW RATING 4/5

I have had Direct Energy for 2 years. The last couple months I noticed my bill was much more for using less therms. I called to find out that supposedly they sent me a letter for doc my rate, but I never called them so they raised my per therm from 44 cents to 86 cents! So for the past 3 months I have paid double what I should have been paying. The person I spoke to was very stowic and... Read more

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