Direct Energy Complaints and reviews

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  • 169 complaints
  • $58,160 claimed losses
  • $344 average
  • 14318 since Apr 03, 2008

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Direct Energy
Main address: 12 Greenway Plz Ste 600 77046-0813 Houston TX
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Direct Energy reviews, Direct Energy complaints, read Direct Energy reviews, find Direct Energy reviews, Direct Energy scam reports
  • 169 complaints
  • $58,160 claimed losses
  • $344 average
Had an experience with Direct Energy?
Submit review ›
169 reviews found
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  • 2 days ago
  • Scarborough, Ontario
  • Water Heater Repair
  • 5

About a week ago my rented water heater with direct energy stopped working properly, I called direct energy and same day a technician came and after inspecting the heater told me he will fix it but since the heater is 14 years old I am qualified to get a new one more efficient and he gave me few option, same capacity 40 gallons or for an extra dollar per month a 50 gallon heater. Because I am... Read more

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  • Apr 16
  • Savage, Maryland
  • Bge Budget Billing
  • 15

I am enrolled in BGE Budget Billing. Direct Energy came knocking at my door to sell me what they said could make my bill lower. I had no idea they charge you on top on the BGE budget billing ultimately making my bill higher. :( Upon reviewing my BGE bill I was charged.... - Budget Billing $91.00 *PLUS* - Direct Energy Svc LLC $53.67 - Direct Energy SVC LLC $44.47 Making my total bill $189.14 ... Read more

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  • Apr 15
  • Milton, Ontario
  • Faulty Water Heater
  • 1
  • 24

Called company who could care less about the flood, could only book me in for service 1pm -5pm the next day, apparently everyone was flooding...go figure. Had no choice but to book these times for service (what are you supposed to do????). Told client services person I was less than happy with this service and that I'd be looking elsewhere for a provider. Called back the next day to confirm... Read more

Was this review helpful? 0 1

  • Mar 28
  • Dallas, Texas
  • False Promotion
  • 50

Direct energy advertised free electricity for jan of 2014 and 2015 if you switched providers. It sounded good so I took the bait. Once I signed up they they told me that I would receive my credit in Feb. Fev rolls around and my bill is passed due for Jan and I told them I should have been issues a credit for up to $300.00! They informed me that was late on my bill in Jan and I am currently... Read more

Was this review helpful? 1 0

  • Mar 26
  • Syracuse, New York
  • Rate Switch
  • 49

Assisting a senior in my family, I found that this company signed her up for a fixed plan and never alerted her when it lapsed to variable. A senior on a fixed income may pay 900 dollars a month with normal usage and a small house, in upstate ny, when it usually could hit 400 a month in the winter. This is for electric and gas, and they blamed her for having space heaters. None of these were... Read more

Was this review helpful? 2 0

  • Mar 24
  • Frisco, Texas
  • Unfair Pricing
  • 36

I got a rate of 6 cents and when my contract expired it jumped to nearly 12%. That jump took me from an expected payment of less than one hundred dollars to nearly $200. That's how they make their money; by catching customers off-guard. This is exactly why "Regulation" is so importatant. We should vote for those (Democrats) that will protect our consumer interest by not allowing those... Read more

Was this review helpful? 2 0

  • Mar 10
  • Flower Mound, Texas
  • Bait And Switch
  • 72

I signed up on 15-FEB-2014 (providing all required information and Social Security Numbrer) and received a confirmation (for account #679050948) from for “Price Advantage Plan 3” for 6.8 cents per KWH for 3 months. However, I received a subsequent email (see below) from on 6-MAR-2014 (see below) stating that there was a problem, and when I called Direct Energy... Read more

Was this review helpful? 5 0

  • Mar 10
  • Dallas, Texas
  • Electricity Bill
  • 85

We switched to Direct Energy in Dec 13, First half month we got a bill around $220, January 14...bill was $460 and this month March' i4 it is $486. We live in a three bedroom house. Three adult person. Never had a bill like this. How they calculate? Bill showing >4000 unit in January, February 5151 units. We never had a huge bill like this from our previous provider. I will switch to another... Read more

Was this review helpful? 2 0

  • Mar 09
  • Policy Transfer
  • 2
  • 39

When my daughter signed up for D.E. they informed her that if she moved to a new location, she just had to give them a call and they would transfer the rate to the new address. She did this, and the next month received a bill for her new address, and also for her previous address, she called them, and they said that by the next bill it would be sorted out. The following month, the same thing... Read more

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  • Mar 07
  • Brooklyn, New York
  • Price Protection
  • 1
  • 68

I had made the switch to Direct Energy from *** Edison and in the long run i ended up saving over $1000 on my yearly supply cost. The sales man was wonderful. He thoroughly explained Deregulation and my rights as a consumer. The representative carried himself very professional and had the answers to all my questions. From reading these complaints I think many of you are anxious because you don't... Read more

Was this review helpful? 1 3
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