Direct Energy Complaints and Reviews

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  • Customers like
    • Initial contract price5
    • Idea of a cost savings2
    • Price1
  • Customers don't like
    • False promises and run-around21
    • Their customer service16
    • Variable price scam15

  • Jul 02
  • Home Security
  • Dayton, Ohio
  • Direct Energy Cold Calling
  • 34
  • REVIEW RATING 3/5

we told them no to their offer 3 months ago.......now they call 3 times a day harassing us....they don't say anything just stay on phone then they hang up.....I am going to report them to attorney general....BBB....police.....this needs to stop now......they said they were a security system and wanted to come out an install their system free of charge to us...so I don't know what they are... Read more

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  • Jun 26
  • Utility
  • Stony Plain, Alberta
  • Billing Department
  • 162
  • REVIEW RATING 4/5

I had an issue in January when I was overcharged on my bill. After many calls and finally speaking to a supervisor I was told a new corrected bill would be sent. Instead of being corrected I received a bill with a $50 credit instead of the nearly $100 dollars owing. Several more calls were made with no refund ever being issued or correction made. Shortly after this complaint, they screwed up... Read more

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  • Jun 22
  • Utility
  • Butler, New Jersey
  • Electricity
  • 326
  • REVIEW RATING 5/5

Was attracted to their service because of the rate that offer me at that time which was .599(1 Year agreement) At that time my regular company was charging at a variable monthly rate which was always above .6 p/w which was a bargain. Signed the agreement and yes it was .599 p/w for the entire year. Got a letter when the renew was going to be due or else they would automatically renew it at a... Read more

Was this review helpful? 2 0

Cant get a live person on the phone, their service is terrible and they are too expensive. Add comment

  • Jun 17
  • Utility
  • Jersey City, New Jersey
  • Energy Service
  • 241
  • REVIEW RATING 4/5

Direct energy came to my development in Newcastle saying they are from the electric company and they were checking rates because everyone one is different and that of the watts is wrong they will fill out form And some one would contact u, well they were trying to make people believe something was goin on with provider rates after asking then they acknowledged they were not free delmarva, i felt... Read more

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  • Jun 11
  • Utility
  • Red Deer, Alberta
  • Electricity
  • 453
  • REVIEW RATING 5/5

Salesman came to the door, we sat down and discussed their prices compared to Enmax prices. I was locked in at 8 cents per KHW with Enmax. He showed me a list of what historical prices had been for the last year and we could both see that 8 cents was much more than what the historical prices had been, so I agreed to sign up for what I thought was going to be a variable electricity price that... Read more

Was this review helpful? 1 0

  • Jun 10
  • Utility
  • Toronto, Ontario
  • Water Heater Rental
  • 260
  • REVIEW RATING 4/5

Got into a rental agreement. Asked many times about how cancellation would be. They constantly told me that I can cancel at any time, and that I can cancel at any time, and that there are no cancellation fees. Yes, you can cancel at any time. Yes, there are no cancellation "fees". Your only option to cancel, is to buy out the heater. The cost is ridiculous. They want you to pay $1400 on an... Read more

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  • Jun 09
  • Utility
  • Edmonton, Alberta
  • Billing Department
  • 188
  • REVIEW RATING 4/5

I called customer sevice about the bill that i recieved, i am sure they made a mistake on my bill because it was too high, this lady name JAY employee id 51511053 i dont know if she's telling the truth about her name and number, she was very rude, she wasn't able to explain to me the things that i wanna know, she was arguing with me saying she knows everything, what kind of customer service is... Read more

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  • Jun 09
  • Employees and Ex-employees
  • Jefferson, Maryland
  • Job Application
  • 161
  • REVIEW RATING 4/5

I called to talk to customer service to follow up on a application and the female on the phone was mocking me and interrupting me as I spoke. So I hung up. They were very unprofessional especially since they were doing it to a future employee.... but that won't be me. I first waited on hold and then when the female answered, I continued to say hi and why I was calling and then the female asked... Read more

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  • Jun 07
  • Utility
  • Walnut Creek, California
  • Electricity Supply
  • 132
  • REVIEW RATING 4/5

Two days ago there was someone outside at the power boX. In an entergy meter readers vehicle. They then went into the next yard and parked there for about an hour. The next day we were without power four five hours no explanation. all other neighbors had power. This problem is happening very frequently and the bill remains same. Can you research what is happening? GREENFIELD RD NATCHEZ MS. There... Read more

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