Direct Energy Complaints and Reviews

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Direct Energy
Main address: 12 Greenway Plz Ste 600 77046-0813 Houston TX
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  • 215+7 mobile complaints
  • $72.2K claimed losses
  • $325 average
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I submitted for a credit due to an over charge and was declined I get daily text messages which clearly read my rates .. they are not applying my light up tx discount... who should I report to.. Add comment

     

  • Sep 09
  • Utility
  • Dallas, Texas
  • Gift Card
  • 1
  • 1
  • 85

They dangle "incentive" gift cards ect. and then refuse to pay them.....now I'm filling compaints all over the place so the public will see what a SCAM this outfit really is. The BBB, the online BBB, the Consumer Affairs with the State of Texas Attorney Generals Office and the Public Service Commisison of Texas. Corporate office is supposedly in Dallas, unless that's another LIE. Make... Read more

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  • Sep 04
  • Utility
  • Philadelphia, Pennsylvania
  • Not Received Bill
  • 1
  • 1
  • 11

Sent to collection and never once received a bill. I thought it was part of my main suppliers invoice. Read more

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  • Aug 29
  • Utility
  • Grand Prairie, Texas
  • Electric Bill
  • 427

I was a reliant customer looking for a better rate so I Recently signed up for direct energy and their direct 400 plan. Plan calls for 24 month fixed rate of 10.1 cents per kWh. Received my first bill was being charged 11.35 cents kwh, and even worse when I look up my account online it actually has me listed for a even higher 11.6 cent kWh. Also if you read the fine print on your service contract... Read more

Was this review helpful? 6 2

     

  • Aug 29
  • Utility
  • Double Billing
  • 110

Fraud. Complete fraud. They will double your bill and never let you know. We had 2 accounts one business and one home. They were signed up at the same time. When the company called to renew the accounts they only renewed one and claim to have sent paperwork for the address. The home address never received any paperwork from them and they have now started charging double. They claim they are... Read more

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  • Aug 28
  • Utility
  • Alexandria, Louisiana
  • Poor Customer Service
  • 108

I locked in a fixed rate with Direct Energy at 10.7. They overcharged me at 13 and said that I had to pay the full amount of almost $300 for 1 month!!!! If I partial paid, they'd charge me a late fee. If I extended the due date, they'd charge me a late fee. The only thing they could do was submit a billing inquiry but I'd still have to wait 5-7 days for that to be reviewed. The supervisor was... Read more

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  • Aug 27
  • Utility
  • Collection Calls
  • 1
  • 1
  • 32

Pos customer service, I've found a better rate and my bill isn't due til 9/3/2014....it's the 27th of August and there calling me for payment already harassing me... Read more

Was this review helpful? 1 0

     

  • Aug 24
  • Utility
  • Livingston, New Jersey
  • Employees Treatment
  • 1
  • 1
  • 64

If direct energy treats their customers like their employees please beware. After they laid all the employees off and went to Arizona they did not want to pay them their due wages and vacation days anfter they closed.ALSO YOU WERE NOT ALLOWED TO TELL THE CUSTOMERS THEY WERE LAYING OFF 60 PEOPLE IN FORTY FORT PA BECAUSE THEY DID MOT WANT THE PPL CUSTOMERS THEY HAD TO KNOW. PRETTY SNEAKY EVERY... Read more

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  • Aug 20
  • Utility
  • Incompetent Technician
  • 1
  • 1
  • 222

I'd like to share my experience we just had with direct energy and maybe help others, especially seniors. I signed up for direct energy's heating and cooling maintenance plan shortly after moving into our 7 year old house. We moved into the home Jan 2014. After many attempts to get into our home to perform the maintenance I finally made an appointment to have them come in. Technician shows up,... Read more

Was this review helpful? 4 0

     

  • Aug 19
  • Other
  • Illinois, United States
  • Electric Supply Service
  • 1
  • 1
  • 313

DirectEnergy promises savings on your energy bill by giving you a flat rate for a certain contract period of time --- but after this period is over, if you do not renew to a new contract (thus, going into their "month to month" rates), you will not be happy! I signed up for DirectEnergy in 2012, and after that, completely forgot about them! I wasn't reminded about them until one day, almost 2... Read more

Was this review helpful? 7 1
 
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