Direct Energy Complaints and Reviews

1.5
  • Initial contract price5 votes
  • Price1 votes
  • Idea of a cost savings1 votes
  • False promises and run-around17 votes
  • Variable price scam15 votes
  • Their customer service13 votes
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  • 12 hours ago
  • Household Services
  • Smiths Falls, Ontario
  • Hot Water Heater
  • 4
  • REVIEW RATING 4/5

I have been renting a hot water heater from Direct Energy for 10 yrs now, it came with the home when I bought it and the plan switched to my name. I was having a problem with it and called them in for service.The guy came and told me I would have to replace it with a new one cause its getting old. So I looked around at other places to get one installed and the price was about the same. So I go to... Read more

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  • 1 day ago
  • Repairs
  • Toronto, Ontario
  • Plumbing Essentials
  • 72
  • REVIEW RATING 4/5

They behave as a monopole would!!! Beware you can get in a monthly contract or a package but once you are in it you can't get out without penalties, even if you haven't used their sevices for 10 ancelyears!!!! They have signed me separately on AC and Drainage protection paln after I had a furnace peotection...They bundled them up and then can't cancel any of the services .../.beacause the... Read more

Was this review helpful? 1 0

  • 1 day ago
  • Utility
  • Dayton, Ohio
  • Energy Supplier
  • 74
  • REVIEW RATING 4/5

I am an average citizen and honestly rarely think about my energy supplier - okay never. I auto pay my bill every month and move on with life. I switched to direct energy and signed up for 12 months of service and got a good rate I guess. Then it happened - the service ranout and I went to (according to the DI cucustomer service rep) a variable rate. Or in layman's terms - my bill doubled. ... Read more

Was this review helpful? 1 0

  • 1 day ago
  • Utility
  • Columbus, Ohio
  • Nest Thermostat
  • 42
  • REVIEW RATING 4/5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least 10$ more a month. My gas usage is extremely high. I am the only person in my home. My neighbor too signed with Direct Energy. He didn't get the Nest and his bill is again 10$ cheaper than mine a month. He also has 3 grown children living with him. When I tried to see if I can have... Read more

Was this review helpful? 0 0

  • Mar 22
  • Utility
  • Electricity
  • 196
  • REVIEW RATING 4/5

No matter what they tell you, don't believe them. They are a rip off and not worth your money. Their rates are not what they say. They charge you for sending out a notice that your bill might be late. Also, they charge $15 a month because you are not on auto-pay What kind of *** is that? When my contract is done in August, I will definitely be switching providers. This is a poor excuse for... Read more

Was this review helpful? 0 2

  • Mar 18
  • Utility
  • Chicago, Illinois
  • Gas Service
  • 312
  • REVIEW RATING 5/5

A rep came to my door and stated they could give me a fixed rate instead of the variable rate I was getting from peoples gas. At this time I was already on a budget plan with Peoples Gas which worked perfect for my family. What they did not tell me is that I would still be paying my Peoples gas budget amount as well as an additional $200 to them. So my monthly gas bill slowly started to creep up... Read more

Was this review helpful? 0 3

  • Mar 17
  • Utility
  • Portsmouth, Virginia
  • Electricity
  • 345
  • REVIEW RATING 5/5

My wife and I went away for the whole month of January and unplugged everything but the Fish tank and refrigerator. Come to find out the January bill was higher then the December bill. They can't explain it. And I don't mean just 20 or 50 dollars. It jumped up 200.00. and now the bill is going higher every month even though it is cool enough that we aren't using the heat any more. Then I was... Read more

Was this review helpful? 1 0

  • Mar 14
  • Utility
  • Fixed Rate Plan
  • 438
  • REVIEW RATING 5/5

I was on a fixed rate with Direct Energy at 0.0999, my rate expired in Jan. My rate went up to 0.1784301. They doubled my rate. Per the terms of my contract, Direct Energy was supposed to send me a notice 2 months prior to my rate ending. I never got the letter. I was shocked when I saw my bill and the amount was doubled. I called the company and they would not do anything. They do not... Read more

Was this review helpful? 6 0

  • Mar 12
  • Utility
  • Toronto, Ontario
  • Service Cancellation
  • 290
  • REVIEW RATING 5/5

I sold my house and made a call to Direct Energy. I got a bill for the rest 11 months ahead for the cancellation of the protection plan when I had a chance to call 2 months before when I sold my house. As I found out later the Direct Energy has the policy that customer has to notify 30 days in advance to cancel the plan otherwise it's going to be automatically renewed and the customer might not... Read more

Was this review helpful? 0 0

What's the cut off time they should be knocking at the door.they certainly don't care about coming at 730 at.night rude dude.. Add comment

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