Direct Energy Complaints and Reviews

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Direct Energy
Main address: 12 Greenway Plz Ste 600 77046-0813 Houston TX
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  • 217+8 mobile complaints
  • $72.2K claimed losses
  • $321 average
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  • 1 day ago
  • Utility
  • Service Cancellation
  • 108

I took over managing a business that used Direct Energy, We would typically receive the bill less than a week before it was due which was annoying but something we can all work around but can be a little hard to juggle at times. My issue came when our contract was ready to be renewed, They gave me there rate and it wasn't completive so we decided to switch to another provider. My mistake was... Read more

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  • Sep 16
  • Repairs
  • Pickering, Ontario
  • Dishwasher Repair
  • 92

Called direct Energy re dishwasher not draining I have a full service plan and have been a long time customer. Today is day 10 and I still do not have the issue resolved- get a great run around on the phone with long holds, rude customer service, hang ups ! the phone message claims same day service if you call before 5pm- thats a joke!! They are outsourcing to a company in the states and when you... Read more

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Run from these scams people I recently put 40.00 dollars on my power to go and the same day I was charge 25.00 why?? Because they said my bank took 25.00 away from them last month. I called my bank and they said they don't even make requests like that. So basically Direct Energy took my 25.00 and did whatever with it. So now I'm pissed cause its left me a negative on my lights. Add comment

I submitted for a credit due to an over charge and was declined I get daily text messages which clearly read my rates .. they are not applying my light up tx discount... who should I report to.. Add comment


  • Sep 09
  • Utility
  • Dallas, Texas
  • Gift Card
  • 1
  • 1
  • 160

They dangle "incentive" gift cards ect. and then refuse to pay I'm filling compaints all over the place so the public will see what a SCAM this outfit really is. The BBB, the online BBB, the Consumer Affairs with the State of Texas Attorney Generals Office and the Public Service Commisison of Texas. Corporate office is supposedly in Dallas, unless that's another LIE. Make... Read more

Was this review helpful? 3 2


  • Sep 04
  • Utility
  • Philadelphia, Pennsylvania
  • Not Received Bill
  • 1
  • 1
  • 55

Sent to collection and never once received a bill. I thought it was part of my main suppliers invoice. Read more

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  • Aug 29
  • Utility
  • Grand Prairie, Texas
  • Electric Bill
  • 699

I was a reliant customer looking for a better rate so I Recently signed up for direct energy and their direct 400 plan. Plan calls for 24 month fixed rate of 10.1 cents per kWh. Received my first bill was being charged 11.35 cents kwh, and even worse when I look up my account online it actually has me listed for a even higher 11.6 cent kWh. Also if you read the fine print on your service contract... Read more

Was this review helpful? 7 3


  • Aug 29
  • Utility
  • Double Billing
  • 168

Fraud. Complete fraud. They will double your bill and never let you know. We had 2 accounts one business and one home. They were signed up at the same time. When the company called to renew the accounts they only renewed one and claim to have sent paperwork for the address. The home address never received any paperwork from them and they have now started charging double. They claim they are... Read more

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  • Aug 28
  • Utility
  • Alexandria, Louisiana
  • Poor Customer Service
  • 144

I locked in a fixed rate with Direct Energy at 10.7. They overcharged me at 13 and said that I had to pay the full amount of almost $300 for 1 month!!!! If I partial paid, they'd charge me a late fee. If I extended the due date, they'd charge me a late fee. The only thing they could do was submit a billing inquiry but I'd still have to wait 5-7 days for that to be reviewed. The supervisor was... Read more

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  • Aug 27
  • Utility
  • Collection Calls
  • 1
  • 1
  • 74

Pos customer service, I've found a better rate and my bill isn't due til 9/3/'s the 27th of August and there calling me for payment already harassing me... Read more

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