Direct Energy Complaints and Reviews

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  • Customers like
    • Initial contract price5
    • Idea of a cost savings2
    • Price1
  • Customers don't like
    • False promises and run-around22
    • Their customer service16
    • Variable price scam15

  • 6 hours ago
  • Other
  • Lethbridge, Alberta
  • Direct Energy Electricity
  • 8

I have been billed for energy used with my previous contract with encorp. So i called the only number supplied for customer service and was answered by someone in Guatamala, that was April 9th 2015, I spoke to Mori # 51511027 who assured me that they would resolve the issue within 14 days. No response, so May 15m 2015 I called again, spoke to Charlie # 6000895811 who said that Mori had not... Read more

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  • 1 day ago
  • Other
  • Edmonton, Alberta
  • Direct Energy Fraud
  • 22
  • REVIEW RATING 4/5

DO NOT GO WITH DIRECT ENERGY!!! Save yourself money, time and frustration and shut the the door in the face of these door to door salesmen for this fraudulent American unnecessary middleman of a company! Edmonton. Said salesman had many claims at the door. I had to push for something in writting vs his sayso and he said, & was stated on the signed paperwork, sign up, read it and can cancel... Read more

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  • Jul 29
  • Repairs
  • 1
  • 1
  • 79
  • REVIEW RATING 4/5

I rented a place with a hot water tank serviced by Direct Energy. The hot water tank starts leaking so I called Direct Energy for repair as directed by my landlord. The customer service lady wouldn't allow me to request the repair because I am the tenant and my name was not on the account. She insisted that I should ask my landlord to call them. This is odd and never heard of and definitely not... Read more

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  • Jul 29
  • Utility
  • Sherwood Park, Alberta
  • 42
  • REVIEW RATING 3/5

Worst service ever! We took possession of our house in October 2014, where we had signed up for direct energy over the phone. Had recieved no bills or statements over the last 10 months so assumed miscommunication and as first time home buyers believed another company had been taking care of our natural gas. Well they contact us 10 months later for the first time saying we owe them 950$ for the... Read more

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  • Jul 27
  • Other
  • Big Valley, Alberta
  • Gas And Electricity
  • 97
  • REVIEW RATING 4/5

I received my bill $200. on statement date of June 10, and as per usual, I paid $200. on June 17. Days later I received another bill with the statement date of June 16 showing June 10 amount and $40. total $240. I called them and said I'd paid the $200 and they should amend their records and send me my next bill with those new charges. Today, July 27, I received a bill with a statement date... Read more

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  • Jul 25
  • Utility
  • Wylie, Texas
  • Direct Energy Electricity
  • 117
  • REVIEW RATING 3/5

A brash sales person knocked the door and advised me that since I was regularly paying my electric bill on time, government has sent him to me for switching my electricity billing company from TXU to Direct Energy as a reward. When I questioned his authenticity, he got very aggressive and tried to get me to sign so that I would now be billed from Direct Energy instead of TXU. I asked him to... Read more

Was this review helpful? 0 1

  • Jul 24
  • Utility
  • Chicago, Illinois
  • Direct Energy Gas Service
  • 85
  • REVIEW RATING 4/5

This RIDICULOUS company is sending a bill for charges from December 2014, today is 7/22/15 eight months later! They are thieves! I cancelled them back in December and months later I am still dealing with them because they say they made a mistake and didn't bill me for December 2014, it has been problem after problem with this company. I was getting double charged all that time that I had them... Read more

Was this review helpful? 0 0

I don't even have service with them. Never did. Not sure how they got my cell phone number at that. They call 5 times a day. Back to back. Everyday. I talked to them and asked to be put on their do not call list. Today i get another call... Add comment

I referred a friend to direct energy. They signed up for it using my referral number. Both of us were supposed to get a prepaid Visa card. Neither of us got one as promised. Several months past by, No Visa Prepaid Visa Card ... Add comment

  • Jul 22
  • Utility
  • Uxbridge, Ontario
  • Direct Energy Services
  • 61
  • REVIEW RATING 3/5

On be half of the entire house hold we are disgusted and feel disrespected by the service we have received. A problem that should have been fixed a month ago, but instead we were told there was no problem! Now for the last 2 days the entire house hold has been showering in ICE COLD water! After no one showed up today, we called Direct Energy and continued to receive horrible service. The customer... Read more

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