Direct Energy Complaints and Reviews

Had an experience with Direct Energy?   Submit review ›
Direct Energy
Main address: 12 Greenway Plz Ste 600 77046-0813 Houston TX
, ,
  • 244+11 mobile complaints
  • $76.8K claimed losses
  • $301 average
Had an experience with Direct Energy?
Submit review › Submit review ›

  • 7 hours ago
  • Utility
  • 9

I'm in Ontario. Direct Energy = Thug Nation and someone needs to crack this Scam company wide open. We hear about these stories over and over but nothing ever gets done and nobody wants to take them on. It speaks volumes about Enbridge too as Direct Energy is a partner and obviously is protected to a certain degree under the Enbridge billing umbrella. I just learned that Direct Energy has just... Read more

Was this review helpful? 0 0

  • 9 hours ago
  • Other
  • Edmonton, Alberta
  • Direct Energy Billing
  • 4

My daughter moved from a Calgary location that was serviced by Enmax, for which I had set up a contract under my name. Someone moved in the same day. One month later, after my daughter had moved out, I received a bill from Direct Energy for a little under $35.00 for the Calgary address. I immediately phoned them and said I never contracted their services therefore wouldn't be paying the bill. I... Read more

Was this review helpful? 0 0

Technician no service just upsell and terrible customer service follow up. Ignorant and rude in all dealings. Add comment

  • 2 days ago
  • Utility
  • Ottawa, Ontario
  • Home Services
  • 16
  • REVIEW RATING 4/5

I have had a furnace maintenance contract with Direct Energy for over a decade. The last time they came to do a furnace repair they said they did not have time and left me some parts to get me on my way. Fortunately I am fairly handy and with the help of additional parts from the hardware stores I was able to complete the repairs. Calling again and complaining seemed to have fallen on deaf ears.... Read more

Was this review helpful? 0 0

  • Nov 25
  • Utility
  • Calgary, Alberta
  • Billing Department
  • 18
  • REVIEW RATING 4/5

I have two properties and Direct Energy Regulated Services claims that I have not paid my October bill. After calling them numerous times and even faxing proof of payment, there is no solution. Every time I talk to a customer representative they don't seem to want to understand what the term "Cheque has been cashed" means. I have been told by another source that Direct Energy has outsourced... Read more

Was this review helpful? 0 0

  • Nov 24
  • Utility
  • Houston, Texas
  • Billing Department
  • 1
  • 1
  • 112
  • REVIEW RATING 4/5

I have been a long time Direct Energy customer. I loved this company the rates are low and I like the convenience of a pre-paid plan; until they screwed me! I always used very little energy, most of the time less that $2 a day. One day I was charged almost $8 for daily usage and I called them to complain and they told me they could create a ticket to come check my meter but I would have to pay a... Read more

Was this review helpful? 0 0

  • Nov 18
  • Utility
  • Heating Repair Plan
  • 222
  • REVIEW RATING 4/5

If you are a Direct Energy customer, you are being signed up for a "Free 6 month Direct energy Heating & Cooling Repair Essentials Plan" by the company! I didn't ask for it / sign up for it - but I'll be damned if I didn't have to contact someone and OPT-OUT. I was told they would contact me before the trial period expires and be given the option to 'opt-out', or continue the plan for $16 /... Read more

Was this review helpful? 1 0

  • Nov 18
  • Utility
  • Bracebridge, Ontario
  • Hot Water Tank Rental
  • 92
  • REVIEW RATING 4/5

I live in Gravenhurst, Ontario, Canada. I bought a second house in June of 2014 with a view of moving in once our main residence was sold. Since the date of purchase until we move in April of 2015, we are finishing the basement. We will not be living in there. Our plans are to install a hot water on demand system I contacted Dir. En. now 6 times to remove their tank. The first call was the day we... Read more

Was this review helpful? 0 1

  • Nov 18
  • Utility
  • Lancaster, Pennsylvania
  • Collection Calls
  • 108
  • REVIEW RATING 3/5

No need to repeat what has already been said here about this company, but 4YI the CEO is Badar Khan and the company is owned by Centrica Pic a UK company. How to stop their calls. File a suit against them. When you obtain a judgment file a Writ of Execution naming the power line provider as garnishee. This will tie up their income! This will not work in locations where they use their own... Read more

Was this review helpful? 0 1

  • Nov 16
  • Utility
  • La Porte, Texas
  • Credit
  • 82
  • REVIEW RATING 4/5

I canceled my electric service with Direct Energy in March. I had a credit of $176.01 on my account and still have not received it. I have made NUMEROUS phone calls and sent NUMEROUS emails about it, to no avail. Every single time, they tell me "we're sorry you have not yet received your refund and understand your frustration. We will send a new check to the address you provide." 8 months now and... Read more

Was this review helpful? 0 0
 
×
You are reading about Direct Energy.
Filing a new complaint about
×