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1.4 Based on 133 reviews
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  • Customers like
    • Initial contract price 7
    • Idea of a cost savings 3
    • Price 3
  • Customers don't like
    • False promises and run-around 23
    • Customer service 16
    • Their customer service 16

Horrible customer service. Stay away!!

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Direct energy a scam. Promises gift cards for signing up then creates excuse for not honoring agreement. They were given my amex card to auto pay each month. I specifically asked if that was all that was needed, they said absolutely. It was recorded. Then they say 1st payment is to be paid debit not amex but after amex ok monthly. Didnt tell me when signing up. I never missed a payment and could not cancel or had to pay 480 dollars as fine. I... Read more

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I signed on with Direct Energy having been promised 400 dollars in Visa gift cards, 200 after 2 months and 200 the follwing year. I was put on auto pay AMEX each month. I was never told that they did not take initial payment from a card. The rep told me I had to make 1st payment with debit card.

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Your Direct Energy Essentials Plan in your Home Comfort Collection has caused me anything but “peace of mind”. I had the same plan last year and you sent out a company that had originally put in our air conditioners. I renewed the Plan this year and was told that I had to wait 30 days before calling to make an appointment for the air conditioner maintenance. I did that and was told that a representative would get in touch with me as soon as... Read more

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I don't know why a mentally sane person in Alberta will chose DEP with their so expensive bills. Just stay with a Regulated Provider, I can assure you that they charge the most inexpensive rates. Plus you will save so much trouble.

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I am not happy with the service Direct energy provided. I feel like they are a scam and I am getting rid of the services..

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July 2015 monthly billing was set at $191.00 per month. After no invoice for 2 months I received 3 invoices in one day with all different amounts. I trusted the agent on the phone from another country to pay all 3 at $840 a stretch for my budget. Monthly bill goes to $177.00. March 2016 monthly bill $177.00 outstanding balance on account $210.00. No April invoice received. May 2016 I receive a bill for $795.00 and my account balance changed... Read more

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Over a year and a half ago paid bill moved back to Yellowknife no issues now today get a bill saying I owe 1100 it was a billing error I am getting put to a collection agency

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Direct energy is allowing someone to open fraudulent accounts in my name. The accounts are opened and of course no payment is made, then it is sent to collections!! I have contacted direct and informed them the accounts are fraudulent and provided a police report. However they continue to let this happen over and over its Ben going on over a year. Horrible company, they claim there is nothing they can do! This is really stressing me out... Read more

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I was a happy Energetic customer until I was switched to Direct Energy when they purchased the Energetic customer base. I was witched without my knowing and have been noticing my electric bill was high. Upon checking and looking at my bill closer I found I was paying twice as much as I was before. .1099 /kwh one of the highest in NYS. I am super pissed and blame the NYS government for letting this *** happen. It looks like this has been... Read more

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