Direct Energy

I keep getting sales people for Direct Energy coming to my door every few weeks saying they are from our gas company which is Consumers Energy and they want to see our bill once th...

Despite asking many times to be removed from their calling list (as well as being on the national Do Not Call List), they insist on calling. Today, yet another rep called and when...

People from Direct Energy come in and demand our bill. They say Com Ed sent them regarding the letter to save money on monthly bill. They are very rude. They have no sense of pr...

I called them to say I wanted to cancel because their rates were too high. They said wait we will offer you a better deal so I said ok but are you sure there is no cancellation fee...

Direct energy has like they did with their customers and water heater contracts, now imposed new terms and conditions on their employees, putting them out on strike.the...

Direct Energy is a name you regret after one call . This company pushes the idea of saving you money by allowing them to see your energy bill. If you mistakenly do show them a copy...

I had the opportunity to witness one of the rudest encounters and sales calls from 2 Direct Energy reps. They walked into an establishment here in town essentially demanding a copy...

I have been with direct energy for electricity for more than 6 years. I finaly decided to check out other companys for rates. But befor I did that I thought I would give Direct Ene...

For about the past month I have been receiving up to 5 calls a day from Direct Energy. They leave a message each time, and today I finally called them back. Apparently they are s...

I was with Direct Energy for 5 years, did a study of actual prices vs fixed price. NOT ONCE did we pay less than actual price. Our company is losing over $20,000.00 per month to fi...

When the rep came to my door i wasn't interested, but he sat down with me on my front porch and explained every aspect to me, answered all my questions and left me without a do...

To make a REALLY LONG story short. We had lighting hit a large tree in the back yard on Mon 19th that caused half the tree to split and fall onto our power lines. It caused major...

I just want to say that I have been with direct energy for 3 very happy years. I have had no issues with this company, the customer service agents are so friendly and helpfull. As ...

I am a resident of Manhattan and I had a very nice rep from Direct Energy coming to my door. Very polite and not pushy at all. He explained everything very clearly. I didn't want t...

DO NOT USE DIRECT ENERGY!!! On a Friday, my rented water heater was replaced, but the contractor did not finish the venting. A hole where the new venting comes through was left exp...

Received letter from Direct Energy, enticing me to sign on. Due to time taken to tell horror stories here, I will thankfully DECLINE!! I am currently a National Grid customer, an...

"Scary" phone call...We made a payment using our online bank which was 1 week late a very rare occurrence. First time I can recollect. They are very heavy handed on the phone tryin...

A DIRECT ENERGY REP CAME TO MY DOOR AND TOLD ME IF I SIGNED A CONTRACT HE WOULD LOCK ME INTO A 10.79 PER KWH RATE FOR A YEAR AND CON ED CHARGES 17.9.TERMS ARE IF I CANNCELLED WITHI...

Stay away from direct energy,they are british based company.Last thing we need is more british companys in the usa.Buy american,or move out.Once they call you,they never stop.Get ...

Direct Energy is impossible to deal with. They love to transfer you to the next person just so they don't have to deal with you. My electricity was supposed to be turned on tod...

I had signed up in 2011 for the 1 year Direct ENERGY Home Maintenance Program. In Fall 2011, I started getting multiple renewal notices imploring that I needed to CALL NOW to rene...

My average daily usage is between $1.25 and $1.75. Prepaid program. I switched from TXU. I had a smart meter and my bill was around 140 a month. DE text me everyday and let me know...

I contracted for duct cleaning. I had to wait a month. I had to be at home for pretty much the entire day. I had to move furniture ( in advance ). I had to make sure access was ava...

When I tried to file a complaint with the Direct Energy kept telling me I put in the wrong account number.(REALLY) So evidentlly something is wrong with Direct Energys web site bec...

Paid a bill online direct energy gave me a conformation number, 6 days later money still not taken from the account I called Direct Energy and they stated that It was the wrong acc...

Our energy bill is normally $120 - $200. We have been with them over a year and have never had a late payment. This month, we received a bill for over $700, stating it was for the ...

This company has been calling my phone 2 to 3 times a day for the past several weeks. I have asked them to remove my number and they continue to call me. They gave me a 1800 numb...

I opened my gas bill and to my suprise the mcf rate was at $8.99! Now come on the average variable here in Ohio is mid $4 to mid $5 mcf! No letter no nothing! My plan expired ...

Words alone could not express my discontent with Direct Energy. At one time we cared about monopolies in the US. Their connection with Encore and the Utilities Commission is disg...

Wow what a headache I have a house that I am fixing up. I do not live there and I put a brand new high efic. furnace in it. I (to put it in perspective) I, at the time, was receivi...