Direct Energy Complaints and Reviews

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Direct Energy
Main address: 12 Greenway Plz Ste 600 77046-0813 Houston TX
, ,
  • 231+8 mobile complaints
  • $75.3K claimed losses
  • $315 average
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  • 8 hours ago
  • Other
  • Yardley, Pennsylvania
  • Harassing Phone Calls
  • 10

I have asked to be taken off your call list. I am on the Fed no not call list which the called tell me does not apply. They will not stop calling I will never use your service due to constant calls which are sooooooooooooo annoying.I have reported calls to Fed site and now going to follow up due to the constant persistent calls with no resolve. OMG stop. I do know if you call them back a lot they... Read more

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  • 16 hours ago
  • Utility
  • 27

I contacted the customer care line to inquire what my current balance on my account was. I was initially told that customer care could not provide this information and was hung up on. I called back and gave all my information again and was put on hold... for 10 minutes then the line went dead. I then contacted and asked to speak to a supervisor ... after more than 10 minutes I was given a Ref... Read more

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  • 1 day ago
  • Utility
  • Milton, Ontario
  • Protection Plan
  • 52

Good Evening, Please forward this email to your Supervisor, Manager, Director, Vice-President - I want this email go all the way up so somebody can help and sort this out before i go to Media, Consumer Board etc. This issue have been going on for almost 2 years and i have sent multiple emails, called multiple times and have received nothing but false promises and commitments This is my last... Read more

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  • Oct 27
  • Utility
  • Account Setup
  • 80

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the personal information of the person who lived here before. I asked to speak to a supervisor, they said they didn't have any. I asked for their employee ID so I could file a complaint, and they hung up on me. I called back and got the same answer - no supervisors are on shift, no one... Read more

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  • Oct 25
  • Utility
  • Electricity Provider
  • 2
  • 2
  • 242

A door to door person from Direct Energy came to my door offering to fix my electricity rate for a year. He assured me that my service would still be provided by AEP. I got a letter from AEP stating they got a notice that I was switching services to Direct Energy. Luckily, I was able to cancel the change in providers before it became an issue. They will lie to you to get you to sign up which... Read more

Was this review helpful? 5 0

     

  • Oct 24
  • Utility
  • Energy Supply
  • 1
  • 1
  • 153

Direct Energy promises you from the start they their supply rate will always be lower than your regular supplier. However, as soon as your rate expires, they do not contact you and you end up paying double the going rate. Direct Energy will not contact you and will charge you a ton of money for months or even years. When you do catch it, they're nasty and they will not refund you anything. They... Read more

Was this review helpful? 2 0

     

  • Oct 22
  • Utility
  • Plano, Texas
  • Service Transfer
  • 2
  • 2
  • 218

I had a representative go to my house and had me change to direct energy. I specifically said I had a contract with my current energy company. He said it would be fine and that direct energy would take care of it. 1ST LYE. Then I get to call direct energy to tell them about what happened and how I need to change back to my company. I follow their instruction and the company asks for a transfer... Read more

Was this review helpful? 5 0

     

  • Oct 22
  • Utility
  • Energy Protection Plan
  • 167

Back in June 2014 I received a call from Direct Energy to re-new my home protection plans for another year. I informed the agent that I would be moving later that year so did not want to renew for the year. He said no problem as a valued customer they would cancel the plans when I moved and not charge for the remaining of the year and put a note in my file to that effect. Well this Sept. we... Read more

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  • Oct 16
  • Ex Employees
  • Chandler, Arizona
  • Poor Employee Treatment
  • 132

Direct energy is a horrible place to work. They fired numerous top sellers because they didn't want to pay them their commission pay. They go months without paying sellers their commission pay. Direct energy treats their employees likes slave and could care less about helping the customers. Be careful if you choose to work for this company, they will work you to death and fire you while keeping... Read more

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  • Oct 15
  • Utility
  • Pennsylvania, United States
  • Harassing Phone Calls
  • 94

I have been receiving phone calls up to 3x a day from a computer of theirs for over 6 weeks. No one is ever on the line.I have stayed on the line for a while and there is no one there. I went on their website trying to contact them but if I don't have an account with them there is no way to get to their customer service. It is a waste of my time and their time and money. PLEASE STOP. I wouldn't... Read more

Was this review helpful? 2 0
 
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