Direct Energy Complaints and Reviews

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Direct Energy
Main address: 12 Greenway Plz Ste 600 77046-0813 Houston TX
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  • 207+6 mobile complaints
  • $71.9K claimed losses
  • $338 average
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  • 8 hours ago
  • Other
  • Illinois, United States
  • Electric Supply Service
  • 17

DirectEnergy promises savings on your energy bill by giving you a flat rate for a certain contract period of time --- but after this period is over, if you do not renew to a new contract (thus, going into their "month to month" rates), you will not be happy! I signed up for DirectEnergy in 2012, and after that, completely forgot about them! I wasn't reminded about them until one day, almost 2... Read more

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  • Aug 16
  • Utility
  • Kalamazoo, Michigan
  • Direct Energy Employee
  • 89

Came to my door stating that they were from an "oversight company" called Direct Energy, that for some reason they "still had us in their system" (never was, not possible) and that they needed to review my current energy bill to determine the reason why I was getting overcharged for my energy use. I do not use them as my energy provider so no I am not going to share my bill with them. I asked... Read more

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  • Aug 14
  • Utility
  • Chicago, Illinois
  • Overcharged Energy
  • 92

I signed my business up for the discounted energy supplier. When it came to renewal, they were unavailable, the rep was no longer with the company, they wouldn.t return my calls and when I got the new bill it was over $300 over what they were charging. Ridiculous. Customer service kept dragging me along and when I finally got to cancelling the service, including the up to 2 months of being ripped... Read more

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  • Aug 13
  • Utility
  • Ottawa, Ontario
  • Furnace Maintenance Fees
  • 37

I bought into a furnace "care plan" back in 2012, the sales guy claimed all labour and parts would be covered should the furnace needs a repair, essentially it would be absolutely free to maintain the furnace as long as I purchase their insurance care plan. 13 month into the contract I found that the plan isn't actually free, the small prints say they charge $59 per instance for one repair along... Read more

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  • Aug 13
  • Utility
  • Hightstown, New Jersey
  • Pushy Salesman
  • 57

Salesmen came to my office on the recommendation of a colleague. Looked at my utility bills and came up with a savings figure per month of 7-800 dollars and was stating to fill out the "preliminary approval". When questioned and reviewing other bills, the savings was actually 70-80 dollars per month. He told me I must have misunderstood him, the savings was annual. He gave me a tattered... Read more

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  • Aug 11
  • Utility
  • Overcharged Electricity Service
  • 90

Shockingly dishonest bad company with horrible customer service experience. Compared to other electric companies, they absolutely stink. Repeated over charges, incompetent billing and astounding arrogance. Raised my rate per Kilowatt by 43.3% in one month! I would not do business with them again if their "promoted" price (likely a myth) was 1 penny a kwh. I paid their billed extortion but... Read more

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  • Aug 06
  • Utility
  • Cambridge, Ontario
  • Water Heater
  • 98

Direct Energy Unscrupulous Business Practises: I bought a house in October 2012 which had a Direct Energy Water Heater. I did not move into house until January 2013 after doing major renovations. I also did not notice I hadn’t received a bill from them. Let me take that one step further, I have bought and sold numerous properties and I ALWAYS call all utilities to have account switched to my... Read more

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  • Jul 31
  • Utility
  • Oshawa, Ontario
  • Water Heater Rental Bill
  • 1
  • 148

We bought a house and started moving into it on July 15th, we received a gas bill which included an amount for "water heater rental" from direct energy. I have never rented a water heater nor ever had the intention of renting one. When I called the company they told me that unknown to me I had inadvertently assumed a contract to rent a waster heater from the previous owner and they referred me to... Read more

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  • Jul 29
  • Utility
  • Cambridge, Ontario
  • Furnace
  • 62

Furnace failed in Jan 2014. Service arrived March 2014. Excuse, cold winter!!! Doy! Call in Jan resulted in purported verbal contract for service. Bills for unwanted service contract keep coming in. I won't pay. Customer service promised to check into the conversation for purported verbal contract in May (perhaps before) and promised report with about 2 weeks. Called today (July 29), report... Read more

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  • Jul 25
  • Utility
  • Furnance Service Plan
  • 91

I had a Service plan on my furnace as the furnace was old and it made sense to be safe. Once I had a new furnace and air conditioner installed I cancelled the Service with the Customer Service group ( by phone). The cancellation was ignored and I was stilled billed through Enbridge who for some reason are the money handlers for Direct Energy, on seeing this I got into a dispute with Enbridge who... Read more

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