Direct Energy Complaints and Reviews

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  • Customers like
    • Initial contract price5
    • Idea of a cost savings2
    • Price1
  • Customers don't like
    • False promises and run-around21
    • Their customer service16
    • Variable price scam15

  • 6 hours ago
  • Utility
  • Naperville, Illinois
  • 11

Two people drove up my very long, very private drive to talk to me about my electric and gas bills. Came at a very busy time for me and asked for a business card. Told me they don't have business cards. Said they would be back in a couple of days and I should get my bills together. Couple of hours later they returned and once again I sent them away. Something doesn't pass the smell test. If... Read more

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  • 1 day ago
  • Utility
  • Mississauga, Ontario
  • Water Heater Maintenance
  • 17

On july 5th rental water heater broke down. Technician determined a need of replacement and a schedule for delivery and install was set for the following day between 1pm -5pm. I called at 3:45 to be advised that they are on track for delivery between the time set, at 4:45 I got a call that they will be delayed by at least 2 hours which means by 7pm and installation will take at least 2 hours. I... Read more

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  • Jul 02
  • Home Security
  • Dayton, Ohio
  • Direct Energy Cold Calling
  • 55
  • REVIEW RATING 3/5

we told them no to their offer 3 months ago.......now they call 3 times a day harassing us....they don't say anything just stay on phone then they hang up.....I am going to report them to attorney general....BBB....police.....this needs to stop now......they said they were a security system and wanted to come out an install their system free of charge to us...so I don't know what they are... Read more

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  • Jun 26
  • Utility
  • Stony Plain, Alberta
  • Billing Department
  • 183
  • REVIEW RATING 4/5

I had an issue in January when I was overcharged on my bill. After many calls and finally speaking to a supervisor I was told a new corrected bill would be sent. Instead of being corrected I received a bill with a $50 credit instead of the nearly $100 dollars owing. Several more calls were made with no refund ever being issued or correction made. Shortly after this complaint, they screwed up... Read more

Was this review helpful? 1 1

  • Jun 22
  • Utility
  • Butler, New Jersey
  • Electricity
  • 364
  • REVIEW RATING 5/5

Was attracted to their service because of the rate that offer me at that time which was .599(1 Year agreement) At that time my regular company was charging at a variable monthly rate which was always above .6 p/w which was a bargain. Signed the agreement and yes it was .599 p/w for the entire year. Got a letter when the renew was going to be due or else they would automatically renew it at a... Read more

Was this review helpful? 2 0

Cant get a live person on the phone, their service is terrible and they are too expensive. Add comment

  • Jun 17
  • Utility
  • Jersey City, New Jersey
  • Energy Service
  • 255
  • REVIEW RATING 4/5

Direct energy came to my development in Newcastle saying they are from the electric company and they were checking rates because everyone one is different and that of the watts is wrong they will fill out form And some one would contact u, well they were trying to make people believe something was goin on with provider rates after asking then they acknowledged they were not free delmarva, i felt... Read more

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  • Jun 11
  • Utility
  • Red Deer, Alberta
  • Electricity
  • 471
  • REVIEW RATING 5/5

Salesman came to the door, we sat down and discussed their prices compared to Enmax prices. I was locked in at 8 cents per KHW with Enmax. He showed me a list of what historical prices had been for the last year and we could both see that 8 cents was much more than what the historical prices had been, so I agreed to sign up for what I thought was going to be a variable electricity price that... Read more

Was this review helpful? 1 0

  • Jun 10
  • Utility
  • Toronto, Ontario
  • Water Heater Rental
  • 276
  • REVIEW RATING 4/5

Got into a rental agreement. Asked many times about how cancellation would be. They constantly told me that I can cancel at any time, and that I can cancel at any time, and that there are no cancellation fees. Yes, you can cancel at any time. Yes, there are no cancellation "fees". Your only option to cancel, is to buy out the heater. The cost is ridiculous. They want you to pay $1400 on an... Read more

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  • Jun 09
  • Utility
  • Edmonton, Alberta
  • Billing Department
  • 197
  • REVIEW RATING 4/5

I called customer sevice about the bill that i recieved, i am sure they made a mistake on my bill because it was too high, this lady name JAY employee id 51511053 i dont know if she's telling the truth about her name and number, she was very rude, she wasn't able to explain to me the things that i wanna know, she was arguing with me saying she knows everything, what kind of customer service is... Read more

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