Direct Energy Complaints and Reviews

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Direct Energy
Main address: 12 Greenway Plz Ste 600 77046-0813 Houston TX
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  • 200+6 mobile complaints
  • $70.1K claimed losses
  • $340 average
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  • 4 hours ago
  • Other
  • Oshawa, Ontario
  • Flawed Water Heater Rental Contract
  • 2

We bought a house and started moving into it on July 15th, we received a gas bill which included an amount for "water heater rental" from direct energy. I have never rented a water heater nor ever had the intention of renting one. When I called the company they told me that unknown to me I had inadvertently assumed a contract to rent a waster heater from the previous owner and they referred me to... Read more

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  • 2 days ago
  • Utility
  • Cambridge, Ontario
  • Furnace
  • 27

Furnace failed in Jan 2014. Service arrived March 2014. Excuse, cold winter!!! Doy! Call in Jan resulted in purported verbal contract for service. Bills for unwanted service contract keep coming in. I won't pay. Customer service promised to check into the conversation for purported verbal contract in May (perhaps before) and promised report with about 2 weeks. Called today (July 29), report... Read more

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  • Jul 25
  • Utility
  • Furnance Service Plan
  • 56

I had a Service plan on my furnace as the furnace was old and it made sense to be safe. Once I had a new furnace and air conditioner installed I cancelled the Service with the Customer Service group ( by phone). The cancellation was ignored and I was stilled billed through Enbridge who for some reason are the money handlers for Direct Energy, on seeing this I got into a dispute with Enbridge who... Read more

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  • Jul 21
  • Utility
  • Doubled Bills
  • 1
  • 83

My bills were supposed to be lowered. No they have doubled. I need service cancelled imediately Read more

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  • Jul 21
  • Repairs
  • Hot Water Tank Repair
  • 37

So, as a rental customer for their HW tank, I read that the company is committed to servicing the customer quickly and efficiently. It is less costly to rent, no parts and labour issues, immediate repairs. Great I think - my HW tank dies Friday around noon, my wife calls me at work I call Direct Energy. I am told the earliest appointment I can get for service is the following Thursday. I call... Read more

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  • Jul 18
  • Utility
  • Direct Energy Billing
  • 35

Just received a letter stating that I have to pay over $300 worth of 2 years unbilled rental charges because they have identified a "system error which delayed the rental water heater charges". I never rented a tank. The previous owner of the house never rented a tank, as this was part of the condition in purchasing the house. I really hope you check your information before sending this letter. ... Read more

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  • Jul 11
  • Utility
  • St. Catharines, Ontario
  • Lousy Service
  • 1
  • 31

Have had no hot water for 3 days,said they would come and repair but I had to be home from 6 to 11'came out and said yes your tank is leaking,no kidding,that was a given as that's why they were supposed to fix it.So a supervisor comes out the next morning and gives my wife a confirmation number,I wait 5 to 9 pm and still no repairs done,call Texas from Ontario(obviously they are not a Canadian... Read more

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  • Jul 09
  • Utility
  • Bad Customer Service
  • 66

Today I FINALLY got a hold of a manager in my district area. After months and months of dealing with the horrible service, which I found out, is out sourced to a company overseas, they finally transferred my call to where I lived. The manager not only listened to what I had to say but took the time to explain to me about how the banks works and why the error occured with our payments. We were... Read more

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  • Jul 08
  • Utility
  • Edmonton, Alberta
  • Gas Services Fee
  • 42

We, too, had experienced such horrible service from Direct Energy. The reps didn't understand or spoke english and our rep not only hung up on us trying to explain our situation and how they confused and made errors on our account, Anne, the service rep refused to let me speak to a supervisor. Then when I finally had the supervisor on the phone, he too couldn't speak or understand english and... Read more

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  • Jul 07
  • Utility
  • Supervisor
  • 27

Worst customer service ever. None of the reps spoke english and my rep refused to let me speak to a supervisor once the supervisor spoke to me he as well had an attitude. My issue did not get resolved and im very unhappy with the service. I hope my comment will be noticed so Direct Energy can resolve this issue from happening to another future customer, also I recommend consulting the staff on... Read more

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