Direct Energy Complaints and Reviews

1.4
  • Initial contract price5 votes
  • Price1 votes
  • Idea of a cost savings1 votes
  • False promises and run-around19 votes
  • Their customer service16 votes
  • Variable price scam15 votes
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  • 1 day ago
  • Utility
  • Mississauga, Ontario
  • Water Heater
  • 13
  • REVIEW RATING 4/5

March,2014 hot water spilled on to our basement floor causing extensive damage. A crew was called in to do restoration, but because of the extent of damage, proper restoration was not complete. Direct Energy's personnel asked us to submit relevant bills for compensation and re-imbursement, ending up not one submitted bill was paid. It has been more than a year now. This claim is still unresolved.... Read more

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  • 1 day ago
  • Utility
  • Calgary, Alberta
  • Utility Bill
  • 19
  • REVIEW RATING 4/5

Direct Energy took over my Electricity billing without my authorization. I was with Direct Energy Regulated Service with no problems until they switched systems in October. I never received a bill, even though I tried contacting them, for 5 months and then charged me 500.00 late payment penalty. I made 3 payments against my Regulated account which they sent back. I don't think giving a person... Read more

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  • Apr 11
  • Utility
  • Edmonton, Alberta
  • Electricity
  • 180
  • REVIEW RATING 5/5

They have sent multiple bills with random numbers, the bills jump from $100, $124, $200 and they just keep going up and up. We asked them to send our previous statements and still have yet to see them but we have received many bills in the mean time. Then cancelled our service saying that we asked them to cancel it. They never sent any disconnection notice? When you call to speak with someone... Read more

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  • Apr 11
  • Installers
  • Water Heater Tank
  • 110
  • REVIEW RATING 5/5

Direct Energy file number: 22965097 So, I purchased my house on May 2012. I paid my Enbridge/Direct Energy bills until Feb 2015 when I noticed a leak in boiling room. I called Direct Energy and as soon as their technician opened the boiler room door, he said, this tank is not for Direct Energy; it is for another company and it has been changed in 2011 (one year before I purchased the house). I... Read more

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  • Apr 10
  • Utility
  • Framingham, Massachusetts
  • Electricity
  • 179
  • REVIEW RATING 4/5

NO, I have not joined Direct Energy and probably won't because of what I found out/was told. I got the letter from them advertising the 0.9 low fixed rate for 18 months. But in speaking to them, the person said that after signing up, about a month later in order to get their low 0.9/Kwh rate that they will send you a letter in the mail to confirm that you want the "Fixed" 0.9/Kwh rate. You have... Read more

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  • Apr 10
  • Utility
  • Lacombe, Alberta
  • Gas Service
  • 134
  • REVIEW RATING 5/5

"I started out with this company to provide me with energy and gas services. I set up an account on November 9, 2014 for services to be started on November 19, 2014. I purchased a new home. After not receiving an invoice or confirmation of service, I emailed twice with no answer (I have copies of these emails) and then called to ask for an invoice. At this time, they could not find me in the... Read more

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  • Apr 09
  • Utility
  • Natick, Massachusetts
  • Electricity Rate
  • 146
  • REVIEW RATING 4/5

This company seems like a bait and switch!!!....Direct Energy sent me a letter for electric service at my specific address. I logged onto their website to look them up and check their rates. The web rate for Massachusetts is 9.25. but, they don't allow you to enroll on line for some reason. so, when you call them to enroll, the rate is magically 10.75 not their published 9.25!!. the... Read more

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Im a direct energy custumer, i always received call to offer me to switch to prepay service, i always have problems when i try to make payments... right now i have no electricity because they stop sending me emails with my account balances, i made a payment and they haven't turn on my service, i was expecting to get an email with my payment receipt and i didn't received it..very pissed!!! Add comment

This fella from Direct Energy knocked on my door on EASTER SUNDAY! I waved him away from inside and he said I'm not selling anything I just need to check your gas bill. I said "It's Easter Sunday-go away" and he tried to argue with me. I said I'll call the police and he finally left but who sends their employees out on Easter Sunday?! And who would expect a warm welcome on Easter Sunday? Add comment

  • Apr 05
  • Utility
  • Riderwood, Maryland
  • Electricity Rate
  • 221
  • REVIEW RATING 5/5

Experience with Direct Energy Services LLC If you are considering buying your electricity from Direct Energy Services (DES), you will need to scrupulously inspect your electric bill every month, and never allow the account to go into the monthly variable condition. I wasn’t paying close attention and it cost me around $1000 over 12 months. In the summer of 2013 I started dealing with a very... Read more

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