Direct Energy Complaints and Reviews

1.5
  • Initial contract price4 votes
  • Price1 votes
  • False promises and run-around16 votes
  • Variable price scam12 votes
  • Their customer service11 votes
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  • 20 hours ago
  • Utility
  • Fort Worth, Texas
  • Electric Service Provider
  • 38

I signed up at 10.8kwh, my online acct showed that amount. They charged me 12.2kwh for 6 months. When I realized it I called in. After being hung up on the 1st time I talked to a rep that looked online at my acct, said it was wrong and made a ticket. 4 days later another Rep called and gave me the run around, hung up on me then changed my online acct to read what they want it to (w/o my... Read more

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  • 1 day ago
  • Utility
  • Houston, Texas
  • Electricity Meter
  • 34
  • REVIEW RATING 4/5

I had ordered someone to come check that everything was okay with the meter. I called back and they said they had sent someone and that everything seem okay. Well, 3 days later the the whole thing caught on fire and our service was disconnected. We were without electricity or heat in 35 degree weather. We have spent thousands of dollars for the replacement of something that could have been... Read more

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  • 1 day ago
  • Utility
  • Normal, Illinois
  • Gas Service
  • 45
  • REVIEW RATING 4/5

Moved into college apartment and set up account with Nicor gas. Direct Energy called me every day for two months straight to set up a contract with them, which I was hesitant to do at first, but with the "ok" from my landlords (who are essentially clueless, I have come to find out) I spoke on the phone with someone for about 10 minutes and was told that my account was set up. A representative... Read more

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  • 1 day ago
  • Utility
  • Edmonton, Alberta
  • Billing Department
  • 46
  • REVIEW RATING 4/5

I sold my house in late Oct 2014, gave DE sufficient notice in writing, and after having to clear up my account for a few hundred dollars they actually told me I have a $45 credit. Fast forward 4 months to March and after literally sevearl hours on the phone with them (only with people in India because they tell me they have no one to take my call in Canada), my electricity bill is now over $2000... Read more

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  • 2 days ago
  • Utility
  • Mississauga, Ontario
  • Home Protection Plan
  • 28
  • REVIEW RATING 4/5

I cancelled my home protection plans, which included plumbing service. but then was still charged. Was told that had to pay out monthly charges to the end of the 12 month plan even though I cancelled. Then I had water pipe burst a couple days later, so called to have the pipe repaired as was I still paying for the for plumbing service. Was told would they would not repair the pipe because I had... Read more

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Salesman tried to be pushy and was demanding I speak with him. Kept asking for my gas bill and when I refused and told him I was not interested in anything he was selling he continued to badger me. I had to finally just shut the door in his face. When a customer says no thank you multiple times and is ignored...that is harassment. Add comment

  • Feb 25
  • Utility
  • Rockville, Maryland
  • Staff
  • 196
  • REVIEW RATING 4/5

The sales rep was trying to get me sign before I had a chance to read anything, saying there is no catch and that I am just going to save money. He was saying I'll get this call from an independent company to verify that I am me and that I am over 18 and that I need to tell them that the "sales rep left my house". didn't seem right to me. So I am glad I didn't sign after reading more in this... Read more

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  • Feb 25
  • Utility
  • Calgary, Alberta
  • Contract
  • 1
  • 1
  • 180
  • REVIEW RATING 4/5

Whatever you do never let the Direct Energy door to door salesmen see your energy bill. They will lie and cheat just to see that bill to get your account number and switch you over to Direct Energy behind your back. Before it's too late, you'll be stuck in a 5 year contract with the worst terms and huge cancellation fees to get out of it. Just look up "Direct Energy Scam" on google and there are... Read more

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  • Feb 24
  • Utility
  • Irving, Texas
  • Electricity
  • 135
  • REVIEW RATING 4/5

This company is so full of it..I'm so upset...I was paying 11.5kilo watt and have been a customer since 2008, when customers are paying as low as 8.5, when I called to find out why my bill was so high the man told me I was paying even more then new customers. He lied and said as and inconvenience for paying such a high rate he would give me a visa prepaid card.No only have I NOT received the card... Read more

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  • Feb 23
  • Utility
  • Orange, New Jersey
  • Billing Department
  • 197
  • REVIEW RATING 4/5

I switched to Direct energy several months back after some fast talking sales rep convinced me I'm overpaying for utilities. First few months ok. When it started getting colder my bills suddenly skyrocketed and even after I made every effort to conserve when home, turn down thermostat when out, nothing. The way the bill comes from PSE&G is kind of confusing so it's hard to see what's really... Read more

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