Direct Energy Complaints and Reviews

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Direct Energy
Main address: 12 Greenway Plz Ste 600 77046-0813 Houston TX
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  • 212+7 mobile complaints
  • $72.2K claimed losses
  • $330 average
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  • Aug 29
  • Utility
  • Grand Prairie, Texas
  • Electric Bill
  • 82

I was a reliant customer looking for a better rate so I Recently signed up for direct energy and their direct 400 plan. Plan calls for 24 month fixed rate of 10.1 cents per kWh. Received my first bill was being charged 11.35 cents kwh, and even worse when I look up my account online it actually has me listed for a even higher 11.6 cent kWh. Also if you read the fine print on your service contract... Read more

Was this review helpful? 3 0

  • Aug 29
  • Utility
  • Double Billing
  • 27

Fraud. Complete fraud. They will double your bill and never let you know. We had 2 accounts one business and one home. They were signed up at the same time. When the company called to renew the accounts they only renewed one and claim to have sent paperwork for the address. The home address never received any paperwork from them and they have now started charging double. They claim they are... Read more

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  • Aug 28
  • Utility
  • Alexandria, Louisiana
  • Poor Customer Service
  • 45

I locked in a fixed rate with Direct Energy at 10.7. They overcharged me at 13 and said that I had to pay the full amount of almost $300 for 1 month!!!! If I partial paid, they'd charge me a late fee. If I extended the due date, they'd charge me a late fee. The only thing they could do was submit a billing inquiry but I'd still have to wait 5-7 days for that to be reviewed. The supervisor was... Read more

Was this review helpful? 0 0

Pos customer service, I've found a better rate and my bill isn't due til 9/3/'s the 27th of August and there calling me for payment already harassing me... Add comment

  • Aug 24
  • Utility
  • Livingston, New Jersey
  • Employees Treatment
  • 33

If direct energy treats their customers like their employees please beware. After they laid all the employees off and went to Arizona they did not want to pay them their due wages and vacation days anfter they closed.ALSO YOU WERE NOT ALLOWED TO TELL THE CUSTOMERS THEY WERE LAYING OFF 60 PEOPLE IN FORTY FORT PA BECAUSE THEY DID MOT WANT THE PPL CUSTOMERS THEY HAD TO KNOW. PRETTY SNEAKY EVERY... Read more

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  • Aug 20
  • Utility
  • Incompetent Technician
  • 161

I'd like to share my experience we just had with direct energy and maybe help others, especially seniors. I signed up for direct energy's heating and cooling maintenance plan shortly after moving into our 7 year old house. We moved into the home Jan 2014. After many attempts to get into our home to perform the maintenance I finally made an appointment to have them come in. Technician shows up,... Read more

Was this review helpful? 3 0

  • Aug 19
  • Other
  • Illinois, United States
  • Electric Supply Service
  • 1
  • 1
  • 208

DirectEnergy promises savings on your energy bill by giving you a flat rate for a certain contract period of time --- but after this period is over, if you do not renew to a new contract (thus, going into their "month to month" rates), you will not be happy! I signed up for DirectEnergy in 2012, and after that, completely forgot about them! I wasn't reminded about them until one day, almost 2... Read more

Was this review helpful? 5 1

  • Aug 16
  • Utility
  • Kalamazoo, Michigan
  • Direct Energy Employee
  • 4
  • 4
  • 203

Came to my door stating that they were from an "oversight company" called Direct Energy, that for some reason they "still had us in their system" (never was, not possible) and that they needed to review my current energy bill to determine the reason why I was getting overcharged for my energy use. I do not use them as my energy provider so no I am not going to share my bill with them. I asked... Read more

Was this review helpful? 3 0

  • Aug 14
  • Utility
  • Chicago, Illinois
  • Overcharged Energy
  • 140

I signed my business up for the discounted energy supplier. When it came to renewal, they were unavailable, the rep was no longer with the company, they wouldn.t return my calls and when I got the new bill it was over $300 over what they were charging. Ridiculous. Customer service kept dragging me along and when I finally got to cancelling the service, including the up to 2 months of being ripped... Read more

Was this review helpful? 2 0

  • Aug 13
  • Utility
  • Ottawa, Ontario
  • Furnace Maintenance Fees
  • 62

I bought into a furnace "care plan" back in 2012, the sales guy claimed all labour and parts would be covered should the furnace needs a repair, essentially it would be absolutely free to maintain the furnace as long as I purchase their insurance care plan. 13 month into the contract I found that the plan isn't actually free, the small prints say they charge $59 per instance for one repair along... Read more

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