Direct EnergyComplaints and Reviews

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  • 1.5 Based on 109 votes
  • Respond to your
    • Customers like
      • Initial contract price5
      • Idea of a cost savings2
      • Price2
    • Customers don't like
      • False promises and run-around22
      • Their customer service16
      • Variable price scam15
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    • 1 day ago
    • Utility
    • Toronto, Ontario
    • 8

    We had Direct Energy quote and install a new furnace and water heater. The gas company came after these were installed and red tagged the faulty work shutting the furnace and hot water off for 4 days in the winter. Direct energy came to perform the repairs on their faulty work which was less than 30 days after their installation; and proceeded to charge over $800 to our bill without warning for... Read more

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    I tried to set up new servic for 6.5 hours yesterday with Direct Energy. The Customer Service was so bad i actually was in tears andbthis morning I still have no service after spendibg 6.5 hours STRAIGHT on the ohone with them and when you get upset they HANG UP! Not sire why I wanted Direct Energy anyway. Add comment

    • Sep 29
    • Utility
    • Coppell, Texas
    • Email Address
    • 1
    • 1
    • 107

    I keep getting payment confirmations through my email each moth and have for several months. I keep calling and they tell me that they can not talk to me because it is not my account. But...they BOTHER me every month with these bills and confirmations. I had never heard of this company until they started emailing me. The last person I called to see how to get this off of my email told me... Read more

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    • Sep 25
    • Utility
    • Grand Prairie, Texas
    • Not Trying To Pay Two Payments
    • 70

    I am so upset. Direct Energy's online site is awful. It acts as if it isn't responding and then freezes and I logout. Doesn't appear that it took the payment and doesn't give a confirmation number. IT TAKES THE PAYMENT AND HOURS LATER SENDS AN EMAIL WITH A CONFIRMATION NUMBER. In the meantime - I made a payment by phone. I call as soon as I received two emails one for the online unconfirmed... Read more

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    The sales person gave us what we thought was a good price of 6.9...he never disclosed that Aep would add their of 6.9 to the cost. This was in late November of 2014. This was very upsetting when we got our first bill. We felt that we were scammed. We are on social security..and this cost is about 20 percent of our still stings. Add comment

    • Sep 21
    • Utility
    • Calgary, Alberta
    • Door To Door Sales Gas Contracts
    • 162

    Their door to door sales sold an accountant for the company a 3 year contract for a lease that was up in a year. When that year was up we contacted them to find out about the length of the contract. They were informed that the accountant they dealt with had not the authority to sign for the company. They call periodically to explain in legalese that a representative signed the contract and... Read more

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    This people from direct energy they go door to door to get you... BIG SCAM DO NOT ACCEPT THEIR SERVICE. Today September 18 2015 they have over 455 bad reviews... Please do your resourche.. I want to cancel their service and they told me I had to pay $200 dollars in order to cancel with them. Add comment

    • Sep 17
    • Utility
    • Electricity And Gas Supplier
    • 205

    If you forget to renew or cancel your Direct Energy service at the end of your contract, this company will charge you the highest possible rate they can get away with. I will suggest that you just stay away from using any of their services. I was talked into, pressured, to sign up with Direct Energy by a door-to-door salesperson. I fullfilled my contract, always paid my bills on time, but did... Read more

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    • Sep 16
    • Utility
    • Edmonton, Alberta
    • Overcharge And Extra Charge
    • 96

    I cannot begin to say how disgusted I am and frustrated with the lack of service from these ***.....Jan 14 2015 I gave noticed because I was moving, 6 months later I find out I am still being charged, when I complain I get the run around I think I have about 16 cases open right now. The funny thing is at the beginning of July I received a claims action and a refund in the same day.... I would... Read more

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    • Sep 14
    • Employees and Ex-employees
    • Fort Worth, Texas
    • Direct Energy Work Experience
    • 182

    I have worked for the company and i warn you not to do anything at the door..the people they hire are all drug users who are knocking on your can get better rates going on power to was the worst drug fueled environment ive ever worked in..AND THAT STARTS FROM UPPER MANAGEMENT DOWN.if im lying do random drug tests and see if anyone would still be employed there. they teach... Read more

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