Direct Energy Complaints and Reviews

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  • Customers like
    • Initial contract price5
    • Idea of a cost savings2
    • Price1
  • Customers don't like
    • False promises and run-around22
    • Their customer service16
    • Variable price scam15

  • 12 hours ago
  • Repairs
  • 1
  • 1
  • 17

I rented a place with a hot water tank serviced by Direct Energy. The hot water tank starts leaking so I called Direct Energy for repair as directed by my landlord. The customer service lady wouldn't allow me to request the repair because I am the tenant and my name was not on the account. She insisted that I should ask my landlord to call them. This is odd and never heard of and definitely not... Read more

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  • 18 hours ago
  • Utility
  • Sherwood Park, Alberta
  • 9

Worst service ever! We took possession of our house in October 2014, where we had signed up for direct energy over the phone. Had recieved no bills or statements over the last 10 months so assumed miscommunication and as first time home buyers believed another company had been taking care of our natural gas. Well they contact us 10 months later for the first time saying we owe them 950$ for the... Read more

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  • 2 days ago
  • Other
  • Big Valley, Alberta
  • Gas And Electricity
  • 67
  • REVIEW RATING 4/5

I received my bill $200. on statement date of June 10, and as per usual, I paid $200. on June 17. Days later I received another bill with the statement date of June 16 showing June 10 amount and $40. total $240. I called them and said I'd paid the $200 and they should amend their records and send me my next bill with those new charges. Today, July 27, I received a bill with a statement date... Read more

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  • Jul 25
  • Utility
  • Wylie, Texas
  • 69
  • REVIEW RATING 3/5

A brash sales person knocked the door and advised me that since I was regularly paying my electric bill on time, government has sent him to me for switching my electricity billing company from TXU to Direct Energy as a reward. When I questioned his authenticity, he got very aggressive and tried to get me to sign so that I would now be billed from Direct Energy instead of TXU. I asked him to... Read more

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  • Jul 24
  • Utility
  • Chicago, Illinois
  • Gas Service
  • 62
  • REVIEW RATING 4/5

This RIDICULOUS company is sending a bill for charges from December 2014, today is 7/22/15 eight months later! They are thieves! I cancelled them back in December and months later I am still dealing with them because they say they made a mistake and didn't bill me for December 2014, it has been problem after problem with this company. I was getting double charged all that time that I had them... Read more

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I don't even have service with them. Never did. Not sure how they got my cell phone number at that. They call 5 times a day. Back to back. Everyday. I talked to them and asked to be put on their do not call list. Today i get another call... Add comment

I referred a friend to direct energy. They signed up for it using my referral number. Both of us were supposed to get a prepaid Visa card. Neither of us got one as promised. Several months past by, No Visa Prepaid Visa Card ... Add comment

  • Jul 22
  • Utility
  • Uxbridge, Ontario
  • Direct Energy Services
  • 49
  • REVIEW RATING 3/5

On be half of the entire house hold we are disgusted and feel disrespected by the service we have received. A problem that should have been fixed a month ago, but instead we were told there was no problem! Now for the last 2 days the entire house hold has been showering in ICE COLD water! After no one showed up today, we called Direct Energy and continued to receive horrible service. The customer... Read more

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  • Jul 22
  • Utility
  • Irving, Texas
  • Direct Energy Cancellation Policy
  • 49
  • REVIEW RATING 4/5

I am only writing this because i am one pissed off customer. My professional background is customer service and it seems like things should have went smoothly because i called and disconnected my own services. Using direct energy power to go was a good experience until i had to disconnect my services. Then things took a turn for the worst where i am currently in the process of filing compaints... Read more

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I worked for de customer service and I'm sorry but literally everyone calling just bitched about not knowing why there bill was so high, and begging for 10 year long extensions, sorry but you're all broke and can't pay your bills and that's why youre mad and sign long *** contracts the second you hear you're gonna save a penny Hahahaha Add comment

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