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Tonight a Rep from this company came to my door with her clipboard covering her logo on her shirt, while she was on my doorstep, halfway in my door letting me know I am not in trouble for anything but that my bill needed to be checked because I didn't respond to a notice. She acted like she was some big fish and I told her, politely, that I would not be relinquishing any information to someone who turns up randomly at my door at 8:30pm at night.

After I asked if he had any I.D. she said no, and I said, again, that I definitely would not then be offering any of my information. She went on again about my bills and I pointed out that if Met Ed or UGI wanted to get into contact with me they could do it themselves, with proper reps with I.D. and she said she didn't work for either company and that I clearly was mistaken when I thought that she did and then pointed to the Major Energy logo on her shirt - to which I pointed out that, well, as great of a T-shirt that was, anyone could get that shirt and that I needed to see some I.D. as I have been scammed before and that I would just take a moment to make a phone call about the company.

At this point, she said I could take her name and call whomever I liked but that SHE was the manager so my complaint wouldn't get far. I shook my head a bit and went and got a note pad anyway and she spelled out her name really quickly and didn't seem to know her surname but offered up one anyway. She then starts going on about how she herself just needs to make 1 phone call to clarify my information. I again said no, I can't do that because I have been scammed before.

She then calls me a *** *** and mumbles something under her breath about me and then starts shouting at me when I ask her excuse me? What did you just call me!

She tells me I'm being rude labelling HER as a scammer and I point out that SHE is on MY porch with HER foot on MY step, shouting at ME cause I won't give her MY information and she's calling ME a *** in front of MY children?!? What sort of reputable company would even hire someone like this, let alone let them loose on the streets at dusk?!

I tried to explain to her calmly that if she was me, in my position and some random stranger came to her door with no i.d. and ranted and raved and called her a *** and then wouldn't be nice and acted like she was on Jerry freakin' Springer, she wouldn't give her info out either!

She kind of agreed, but I think at this point she probably felt like she might be on her way to trouble if she didn't conceed but I was polite the whole time, trying to really not punch this *** woman in her face.

What gives these people the right to come up into my house and call me a *** on my own doorstep in front of my children scaring the *** out of them in the late evening over information that no one on earth would give without propper I.D?!

My favorite part was when she told me I must be living on another planet out of this world because I had no clue or concept of that which I was talking - she worded it way more ghetto that that though and she is frankly quite lucky I don't act as ghetto as she sounded because I would not be sitting right here, right now, if I did.

Shame on you Major Energy.

Reason of review: Poor customer service.

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DirectEnergyHelp

Hello! I am very sorry to hear about your experience however Major Energy is not affiliated in anyway with Direct Energy.

If you would still like to make this complaint here is there parent company page https://www.pissedconsumer.com/browse-reviews.html?query=Spark+Energy.

Have a great day. -Rose

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