Direct Energy
Direct Energy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Direct Energy has 1.3 star rating based on 279 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Initial contract price, Idea of a cost savings, Possiable savings.
Cons: Customer service, False promises and run-around, Variable price scam.Recent recommendations regarding this business are as follows: "Never do business with them ever again", "Do not connect power with them", "Direct Energy in Calgary is a dishonest company, which renews its service at a floating rate that is triple of the regular one without obtaining consent from its customers. They may say that they already sent you a notice by mail about this change but you may receive nothing, bear in mind that all previous communications aStay away from this company to prevent shocking bills (Direct Energy, PO Box 1515, STN M, Calgary, AB T2P 4K2).", "DO NOT USE DIRECT ENERGY", "I don’t recommend too bad experience here".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Direct Energy has 1.3 star rating based on 279 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Initial contract price, Idea of a cost savings, Possiable savings.
Cons: Customer service, False promises and run-around, Variable price scam.Recent recommendations regarding this business are as follows: "Never do business with them ever again", "Do not connect power with them", "Direct Energy in Calgary is a dishonest company, which renews its service at a floating rate that is triple of the regular one without obtaining consent from its customers. They may say that they already sent you a notice by mail about this change but you may receive nothing, bear in mind that all previous communications aStay away from this company to prevent shocking bills (Direct Energy, PO Box 1515, STN M, Calgary, AB T2P 4K2).", "DO NOT USE DIRECT ENERGY", "I don’t recommend too bad experience here".
Most users ask Direct Energy for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilled twice
- Call center can not stop and listen
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSigning up for Direct Energy
I am attempting to sign up for Direct Energy. I filled out the form on line until I came to the part where it asks me to provide your friend's unique referral code.
I do not have that. Someone mentioned that your rates are more favorable than the current Eversource rate in Connecticut. I called the number given if you have questions. I waited for over a half hour because heavy call volume was experienced.
When I was connected to a person and explained my dilemma, she said she would connect me with the extension that could provide me with that information. When I was connected to that extension I got a message that your offices were closed for the day.
Can you provide me with what I should do to fill in the friend's unique referral block or surpass it and sign up for your favorable electricity rates without that information.
As I said, I do not have a friend's unique referral code. Thank you
Preferred solution: information to fill in the block that requests your friend's unique referral code when attempting to sign up for Direct Energy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Leduc, AlbertaPoor very poor services
- Customet service zero help
Preferred solution: Full refund
User's recommendation: Never do business with them ever again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Udu, EasternSharing of Mobile App
Preferred solution: Let the company propose a solution
Terrible Company
I asked for power to be turned on the same day. They made me pay $100 then after 2, hours it wasn't on so I contacted another company and my power was on without having to pay a fee.
I told them I no longer wanted their service because it took too long to turn on and asked for a refund. The representative said they had to connect power then turn it off for me to get a refund. They turned it on but I called the other power company to make sure that I was switched back. As soon as Direct Energy was turned off I was sent a bill for $21.
I then called to ask for my refund of $100 and they said the money is non-refundable. They are theives and robbers.
- Direct energy fraud
- Rude call center personal
Preferred solution: Full refund
User's recommendation: Do not connect power with them
Was cheated by this company
User's recommendation: Direct Energy in Calgary is a dishonest company, which renews its service at a floating rate that is triple of the regular one without obtaining consent from its customers. They may say that they already sent you a notice by mail about this change but you may receive nothing, bear in mind that all previous communications aStay away from this company to prevent shocking bills (Direct Energy, PO Box 1515, STN M, Calgary, AB T2P 4K2).
Ripped off
THEY ARE A RIPOFF
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Texas City, TexasPoor service too expensive
Too expensive they dont give options the service is poor
This company sucks
Honestly I dont recommend to you this company
Terrible!!!
- Rates were great in the beginning
- No pros
- Direct energy fraud
- Over all experience
- Sneaky rate increases
Preferred solution: Let the company propose a solution
User's recommendation: I don’t recommend too bad experience here
PISSED OFF I WANT ANSWERS
Hi,
I was a loyal customer of Direct Energy for approximately 13 years or more for my current location. I always paid my account on time.
I was on the budgeted plan until JULY 2021, when I received notice via my bill that this amount was increasing from $89.00 monthly to $107. I contacted direct energy customer services immediately letting them know that I will no longer require their services for my gas. I will look else where as I am on a fixed income and I cannot afford the increase. the 2 other CSRs, Tania and Kary after this occurred.
When my final bill arrived dated Aug. 4 it included $107.00 which I told them I could not afford they both could not explain to me why I had to pay a budgeted amount when I was no longer a customer. Of the $326.88 on my final bill I made 2 payments of a total $299.99. I refused to pay the $107.
WHY? From my perceptive I don't know why i should be paying explain it to me . NOW I AM BEING CHARGED LATE FEES.
On top of that they a re threatening me with a collection agency for a little over $108. I am not sure what your PROCESS is please advise me asap.
I can provide bills as I do not have them scanned at the time of this complaint.
User's recommendation: DO NOT USE DIRECT ENERGY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Saskatchewan, AlbertaResolved: Another upset comsumer
Company fixed the issue and I have been provided with apology. My challenging DE resolved the issue, again!.
After many harassing calls and my challenging DE, they final advised that they had a mistake and nothing would effect my credit rating. This is the second occasion this has occurred and to put any customer through my experience is not pleasant. Like Trudeau says,...
To make this go away, it was suggested I pay the bill or provide proof I sold the property 13 years ago from either Alberta Government Registries or from legal documents. International Collections Experts have been given the collection file and I have wasted more than enough time trying to make this go away. Perhaps DE could attend the residence and deal with the occupant rather than harassing me!
Preferred solution: Apology
User's recommendation: Deal with a reputable company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbus, OhioDoor to Door
Sales rep woke me up after knocking on the door several times, long story short they had confused my still waking mind into saying they was looking for a surplus fee that was charged to my account. Should of sent them away but considering my bill actually did go up the last couple months I in my tired mind did not think of it.
I ended up finding out after they left that my service was changed and after looking at reviews I had decided to cancel mainly because I was pissed that My service was changed. Once calling the reps was extremely sketchy, rude and im almost certain they did not cancel it so ill have to wait till next month to see
Preferred solution: Nothing just cancel my stuff
User's recommendation: Scam. Honestly Just don't do it stay away from them these guys have been going door to door since I moved into the neighborhood two years ago
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasFraudulent billing and derogatory remarks
4 years after my contract expired with Direct Energy and switched to another provider , Direct Energy sends to collection agency and credit bureau $386 of unpaid bills. This is 4 years later!
After going thru archives because Direct Energy he stated in providing alleged bills I proved that my autopay did pay these bills .
Upon showing these facts then they say my bank called back these funds.
Bank statements and bank do not reflect this.
I had to submit my bank statements to provide my innocence because they wouldnt submit theirs.
They refuse to retract their false reporting to the credit bureaus and they also violate State of Texas statute of limitations on collecting bills. 4 years later they try to collect for first time
Most people would pay or let credit be tarnished.
This is fraud, violation off Texas law and derogatory remarks.
Stay away from Direct Energy.
Preferred solution: Apology
User's recommendation: Unprofessional and false billing
It’s been 8days with out a hot water tank our poor son who is in wheel chair can’t have shower
User's recommendation: Don’t use these people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContinued to Be Charged After Electric Bill Contract Expired
So far, they have sent me a check for $300. They still owe me $170 for a subsequent bill.
Waiting on a reply and refund.
I contacted them, filed a complaint with them and told them to CANCEL my contract again. They did indicate that it takes one to two cycles to for the cancellation to go through, so I will get another $600 electric bill.
I also contacted American Electric Power of the issue. Additionally, I filed a complaint with the Public Utilities Commission of Ohio.
Preferred solution: Full refund
User's recommendation: Do NOT use Direct Energy!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Calgary, AlbertaVery Poor Customer Service/DE not fulfilling promises
Opened electric account with DE in mid Dec 2020. Was told by DE 4 times that they would inform Enmax that I was new electric account holder for the house in Calgary I rent.
Today March 8 2021 i get letter from enmax telling me that due to no one having electric account for address that they will be disconnecting electric services. I spend the next 4 hrs on phone with DE Customer Care - I am told that my new electric account was closed on Feb28 - no reason given or could be found for this - as i received only one bill since opening accnt on March 1st and promptly paid the full balance. I spend 4 hrs explaining the problem over and over to different reps only to be told I would be transferred to a unit that would solve my problem of why accnt was closed with no notice whatsoever or why - yet 4 times in a row this phone transfer to this unit ended in a disconnect beeping signal.DE had failed to notify Enmax i was new account holder and for no reason closed my new account and 4 hrs on phone made zero results to fix the problem.
The worse customer service ever and no apology for their failure to contact Enmax - Now i face have electric turned off due to their failure to notify Enmax that i was account holder and having a fully paid account shut down for reasons not given. Unbelievable - I am so mad I want to go downtown and start throwing rocks at the offices.
- Terrible problem solving abilities
- Failure to fulfill obligations and promises
- Customer service rude and incompetent
Preferred solution: My electric account re-activated & Direct Energy fulfill its promise from December and contact Enmax Calgary to let them know that I am electric utilities account holder before Enmax disconnects electric services which could be any day starting March 10!
User's recommendation: Avoid Direct Energy at all costs, they really let me down
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Post a fourth time bro.