I'm honestly not sure if direct energy is a scam or not, but the way they "enrolled" me in their program was very dishonest. A sales person came to my door and asked to see my electric and gas bills to see if I was being charged a fee I shouldn't have been. (I probably...Read more
In may i set up an account with direct energy and i informed them i did not have poles up yet but they would be up soon. They said that was fine i could still srt account up and to let them know when the poles got put in then they wpuld turn electricity on. So direct...Read more
A young women came to my door and claimed that my town had signed a special deal with Com Ed my electric provider. She was wearing a Direct Energy shirt and told me Direct Energy supplies the power for Com Ed, which is a LIE. She then told me I 'had' to bring a copy of...Read more
Direct Energy - Condescending customer service and fraud
Direct energy switched me to them without my permission. The staff did fix it but not before calling me back and laughing at me. I will never deal with this company ever!!
Direct Energy - I want my money back
Yes they took my money put it on the wrong acc cause I pay the wrong bill and won't refund my money back to my debit card and they been hanging up on me and lie about the manager not being there
I signed up with Direct Energy October 2014. Their rates were great, at the time. It is now March 2015, and they are now charging me $20 PER DAY for electricity!! I will be switching providers this weekend.
Other Product Review
QUIT CALLING ME. IM ON DO NOT NOT CALL LIST. YOU CALL ONCE A DAY. NO ONE COMES ON TO TALK TO. NOT EVEN A RECORDING. STOP. STOP STOP
We inadvertantly missed making our payment for the outstanding balance of $112 by the septemer 14 due date. My bad - i was still reeling from a recent cancer diagnosis and forgot. A payment of $75 was made online on the 28th but upon arriving home later that day we...Read more
In Jan we were informed that due to the amount we were behind on budget an additonal $100 would be added for 6 months. We did this and in 6 months I called and cancelled them as my electric was 3x what should have been with them!! I was iformed at the time we did not...Read more
Direct Energy - Terrible incompetence!
We live in TX and were under a mandatory evacuation order due to the risk of flooding from Hurricane Harvey. We were out of town before this order was issued and so did not turn off the power before we left. We were concerned about electrical hazards in case our house...Read more
Don't do business with direct energy They doubled my rate over the past year after my contract expired. Yet, AEP bill says I'm still on a fixed rate. They're charging me a variable rate yet they it states that I'm still on a fixed rate on my bill. It's very misleading...Read more
A salesman named Brian Langley talked to my wife about direct energy and she told him she would rather wait for her husband to be here before agreeing to anything as she had brain surgery earlier and sometimes had trouble understanding. She said the guy was pushy and...Read more
they increased my monthly bill by 55% even though I never use more than one light at a time, don't have a lot of appliances, only one person living here. When I asked why they said that is what the they increased my monthly bill by 55% even though I never use more than...Read more
I live on the 6000 Block of 43rd Avenue in Hyattsville MD. STOP SOLICITING here. I've told you I'm not interested yet I keep getting bothered by you, and so do my neighbors. I have a baby who naps often and two protective dogs. Stop disrupting our peace and respect our...Read more
Do you have something to say about Direct Energy? What happened? What can we help you with?