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I never signed up for direct energy, but I used to work for a consulting company that did the door to door soliciting for them. They trained us to lie to the customers and make them feel like they need to sign up for the fixed rate. However, after looking at a lot of...
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1.0
#1066437
Terrible disrespectful and disgraceful they had a computer glitch and were billing me $11 a month they caught the problem six months after and build me the entire amount and said it was my fault that I needed to pay it immediately or they would go after my credit and...
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1.0
I didn't like
  • Service
#1062003
Door to door sales person tried to make you believe they were working in conjunction with Ohio Edison. 1ST PROBLEM Salesman tried to verbally force his way in claiming that he needed to see if system needed update. What system was my reply? 2ND PROBLEM *** he couldn't...
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I didn't like
  • Most dishonest company
  • Being lied to
#1058411

Direct Energy - Scam

Direct Energy
#1060070
Scam they tell you they are going to cut off something, but yet they charge you almost double what you already pay. I called and cancelled within the 3 days they give you before I got roped in and stuck.
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Direct Energy - I want my money back

Direct Energy
#1048121
1.0
Yes they took my money put it on the wrong acc cause I pay the wrong bill and won't refund my money back to my debit card and they been hanging up on me and lie about the manager not being there
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Electricity Review

Direct Energy
#605070
1.0
I signed up with Direct Energy October 2014. Their rates were great, at the time. It is now March 2015, and they are now charging me $20 PER DAY for electricity!! I will be switching providers this weekend.
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Other Product Review

Direct Energy
#603939
1.0
QUIT CALLING ME. IM ON DO NOT NOT CALL LIST. YOU CALL ONCE A DAY. NO ONE COMES ON TO TALK TO. NOT EVEN A RECORDING. STOP. STOP STOP
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I signed up with direct energy supplier about a year ago or so, of course they welcomed me with with a giftcard and a nest thermostat upon signing up, little did i know I agreed to a contract, once contract was about to expire they mailed a letter to me stating that...
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1.0
I didn't like
  • Over all experience
#1058322
I moved with parents on October. Their light bill was only from &50-$70 monthly. One day this hispanic lady called to talk to my dad about what they do and all that. I passed the phone cuz I really didn't knew anything about their bills or anything. By the months of...
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1.0
#1050674
Direct Energy Has charged me nearly double the rate I was getting for Electricity after my Contract ended. If you use them and don't plan on keeping them after your contract is up please get rid of them quickly! I will never go back to this company and I suggest anyone...
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1.0
I didn't like
  • Over all experience
  • Billing tactics
  • Lack of respect to customer needs
#1044463
calls our home phone many times a day, we never answer because we have no interest in their products especially if this is their way of doing business. we are one the do not call list and have been since its inception, they have no respect for any ones wish not to be...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning, we are sorry for your negative experience with Direct Energy. We can place you on our own Do Not Contact list if you would like, however it does take up to 30 da...

1.0
I didn't like
  • Total disregard for people
#1042542
I have a rental property where the latest tenant did not transfer the utilities to her name (unbeknownst to me). Bills kept getting mailed to the rental address and thrown in the garbage. The tenant moved out almost a year after the lease was signed and I saw a bill in...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning, we are very sorry for your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue. Please email us at de...

1.0
#1042298
I was never made aware that my contract ended and was never offered my direct energy to renew my contract instead they put me on a variable which I was paying 10 to 13 percent until I noticed. Then to end the contract I owed them and paid over $500. This is a scam
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning, we are sorry for your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if has yet to be addressed....

1.0
#1041169
Called 10 times sence friday... and still calling ... told them not interested friday april 21,2017....even when they came to my door before april.. had 4 calles yesterday .. there starting up again.. this time calls and hang ups... dont these people understand NO......
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon, we are very sorry to hear of your negative experience with Direct Energy. If you would like we can place you on the Do Not Contact list, however it can take 30...

1.0
#1039535