We live in TX and were under a mandatory evacuation order due to the risk of flooding from Hurricane Harvey. We were out of town before this order was issued and so did not turn off the power before we left. We were concerned about electrical hazards in case our house...Read more
Don't do business with direct energy They doubled my rate over the past year after my contract expired. Yet, AEP bill says I'm still on a fixed rate. They're charging me a variable rate yet they it states that I'm still on a fixed rate on my bill. It's very misleading...Read more
A salesman named Brian Langley talked to my wife about direct energy and she told him she would rather wait for her husband to be here before agreeing to anything as she had brain surgery earlier and sometimes had trouble understanding. She said the guy was pushy and...Read more
Direct Energy - Condescending customer service and fraud
Direct energy switched me to them without my permission. The staff did fix it but not before calling me back and laughing at me. I will never deal with this company ever!!
Direct Energy - I want my money back
Yes they took my money put it on the wrong acc cause I pay the wrong bill and won't refund my money back to my debit card and they been hanging up on me and lie about the manager not being there
I signed up with Direct Energy October 2014. Their rates were great, at the time. It is now March 2015, and they are now charging me $20 PER DAY for electricity!! I will be switching providers this weekend.
Other Product Review
QUIT CALLING ME. IM ON DO NOT NOT CALL LIST. YOU CALL ONCE A DAY. NO ONE COMES ON TO TALK TO. NOT EVEN A RECORDING. STOP. STOP STOP
they increased my monthly bill by 55% even though I never use more than one light at a time, don't have a lot of appliances, only one person living here. When I asked why they said that is what the they increased my monthly bill by 55% even though I never use more than...Read more
I live on the 6000 Block of 43rd Avenue in Hyattsville MD. STOP SOLICITING here. I've told you I'm not interested yet I keep getting bothered by you, and so do my neighbors. I have a baby who naps often and two protective dogs. Stop disrupting our peace and respect our...Read more
A guy a few years ago came to my door from direct energy. I was just looking into bundling my services with either them or the provider I am now with. I asked him straight up if everything would be with them. And when I mean everything I asked my electricity, gas,...Read more
My father received a call from Direct Energy about auto-renewing their service. First - they didn't even have the state correct. Second they said they were from DUKE Energy. He then receives a letter confirming his auto renew for over $400! When I called to cancel this...Read more
I didn't like
- Billing tactics
- Customer service
Our salesman told us our bills would be reduced and that we would produce extra electricity and get paid by our electrical provider. Actually we only produced 70% And we used all of extra in November. Now we are stuck with these things on our roof, a loan to pay for...Read more
They call me several times every single day telling me then can get me cheaper business energy and when I say I'm not interested they call me a dumb b**** and today I was told to go f*** myself. HilariousRead more
I was with direct energy for about two years at first I thought direct energy was the best company ever. Toward the end of my contract I noticed a change within there customer service and professionalism not in a good way. The representative are very rude and try to...Read more
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