filters
state:
Show
city:
Show
category:
Show
product:
Show
I live on the 6000 Block of 43rd Avenue in Hyattsville MD. STOP SOLICITING here. I've told you I'm not interested yet I keep getting bothered by you, and so do my neighbors. I have a baby who naps often and two protective dogs. Stop disrupting our peace and respect our...
Read more
1.0
#1089012
A guy a few years ago came to my door from direct energy. I was just looking into bundling my services with either them or the provider I am now with. I asked him straight up if everything would be with them. And when I mean everything I asked my electricity, gas,...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for providing your feedback. We apologize that your experience has not been a good one. We wanted to let you know we have forwarded this feedback over to a resolut...

1.0
#1086856
My father received a call from Direct Energy about auto-renewing their service. First - they didn't even have the state correct. Second they said they were from DUKE Energy. He then receives a letter confirming his auto renew for over $400! When I called to cancel this...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for contacting Direct Energys Customer Care Department. We apologize for any inconvenience this may have caused you or your family. We would like to investigate this...

1.0
I didn't like
  • Billing tactics
  • Customer service
#1084198

Direct Energy - Scam

Direct Energy
#1060070
Scam they tell you they are going to cut off something, but yet they charge you almost double what you already pay. I called and cancelled within the 3 days they give you before I got roped in and stuck.
Comment
Show

Direct Energy - I want my money back

Direct Energy
#1048121
1.0
Yes they took my money put it on the wrong acc cause I pay the wrong bill and won't refund my money back to my debit card and they been hanging up on me and lie about the manager not being there
Comment
Show

Electricity Review

Direct Energy
#605070
1.0
I signed up with Direct Energy October 2014. Their rates were great, at the time. It is now March 2015, and they are now charging me $20 PER DAY for electricity!! I will be switching providers this weekend.
Comment
Show

Other Product Review

Direct Energy
#603939
1.0
QUIT CALLING ME. IM ON DO NOT NOT CALL LIST. YOU CALL ONCE A DAY. NO ONE COMES ON TO TALK TO. NOT EVEN A RECORDING. STOP. STOP STOP
Comment
Show
Our salesman told us our bills would be reduced and that we would produce extra electricity and get paid by our electrical provider. Actually we only produced 70% And we used all of extra in November. Now we are stuck with these things on our roof, a loan to pay for...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi! Thank you for reaching-out to us. If you could please email us at dedigitalcare@directenergy.com with your account number and address, we may then review the matter and wo...

1.0
#1083301
They call me several times every single day telling me then can get me cheaper business energy and when I say I'm not interested they call me a dumb b**** and today I was told to go f*** myself. Hilarious
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi. Thank you for providing us with this valuable feedback. We train our agents to act courteously and appropriately with everyone. We would like to investigate this further f...

#1081592
I was with direct energy for about two years at first I thought direct energy was the best company ever. Toward the end of my contract I noticed a change within there customer service and professionalism not in a good way. The representative are very rude and try to...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We appreciate you sharing your feedback. We want to apologize that your experience was not a good one recently with us. We would like the opportunity to review this further, ...

1.0
#1081069
I was contacted by Direct Energy in October of 2016 to renew my electric service contract with them. I explained that my business may have to relocate due to a problem with the current building lease. The representative assured me that if we moved from the current...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi, we are sorry to hear of this experience you had. That is not the way we want you to feel about our company. We would like to review the account further and see what option...

1.2
I liked
  • Potential costs savings of their electric plan
I didn't like
  • Early termination fee
#1079050
Always when the bill has been paid IN FULL even after you call them to confirm they received the payment they will STILL try to shut your gas off! Customer service is a rude joke, when I asked why they were still trying to shut my gas off the lady got angry with me and...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi. Thank you for reaching-out to us. We sincerely apologize for the poor experience, and we definitely want to investigate this matter. If you could please email us your acco...

A representative knocked on my door at 6:30pm on a Saturday of a holiday weekend. The gentleman gave a quick schpeal in regards to lowering my energy cost to .07 cents. When I told him mine is currently at .04 cents and I was not interested, he asked to see my bill. I...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us with any of the follow...

1.0
#1068752
So I get a visit from a third party energy supplier that wants to see my bills to see if I'm being overcharged. We've all been there huh? Well it sounded good.... you know, lower rates and all. One month later, Direct energy shows up and also wants to see my bill. They...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for leaving a review. We are sorry to hear of this experience you had with us. We would really like to assist you further with this. Please send us an email at dedig...

#1068297