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I moved with parents on October. Their light bill was only from &50-$70 monthly. One day this hispanic lady called to talk to my dad about what they do and all that. I passed the phone cuz I really didn't knew anything about their bills or anything. By the months of...
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1.0
#1050674
Direct Energy Has charged me nearly double the rate I was getting for Electricity after my Contract ended. If you use them and don't plan on keeping them after your contract is up please get rid of them quickly! I will never go back to this company and I suggest anyone...
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1.0
I didn't like
  • Over all experience
  • Rip off
  • Lack of respect to customer needs
#1044463
calls our home phone many times a day, we never answer because we have no interest in their products especially if this is their way of doing business. we are one the do not call list and have been since its inception, they have no respect for any ones wish not to be...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning, we are sorry for your negative experience with Direct Energy. We can place you on our own Do Not Contact list if you would like, however it does take up to 30 da...

1.0
I didn't like
  • Total disregard for people
#1042542

Direct Energy Account Review

Direct Energy
#1048121
1.0
Yes they took my money put it on the wrong acc cause I pay the wrong bill and won't refund my money back to my debit card and they been hanging up on me and lie about the manager not being there
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Electricity Review

Direct Energy
#605070
1.0
I signed up with Direct Energy October 2014. Their rates were great, at the time. It is now March 2015, and they are now charging me $20 PER DAY for electricity!! I will be switching providers this weekend.
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Other Product Review

Direct Energy
#603939
1.0
QUIT CALLING ME. IM ON DO NOT NOT CALL LIST. YOU CALL ONCE A DAY. NO ONE COMES ON TO TALK TO. NOT EVEN A RECORDING. STOP. STOP STOP
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Direct Energy Customer Care Review

Direct Energy
#601709
Salesman tried to be pushy and was demanding I speak with him. Kept asking for my gas bill and when I refused and told him I was not interested in anything he was selling he continued to badger me. I had to finally just shut the door in his face. When a customer says no thank you multiple times and is ignored...that is harassment.
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I have a rental property where the latest tenant did not transfer the utilities to her name (unbeknownst to me). Bills kept getting mailed to the rental address and thrown in the garbage. The tenant moved out almost a year after the lease was signed and I saw a bill in...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning, we are very sorry for your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue. Please email us at de...

1.0
#1042298
I was never made aware that my contract ended and was never offered my direct energy to renew my contract instead they put me on a variable which I was paying 10 to 13 percent until I noticed. Then to end the contract I owed them and paid over $500. This is a scam
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning, we are sorry for your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if has yet to be addressed....

1.0
#1041169
Called 10 times sence friday... and still calling ... told them not interested friday april 21,2017....even when they came to my door before april.. had 4 calles yesterday .. there starting up again.. this time calls and hang ups... dont these people understand NO......
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon, we are very sorry to hear of your negative experience with Direct Energy. If you would like we can place you on the Do Not Contact list, however it can take 30...

1.0
#1039535
I noticed after close examination of my invoice last month that my local Gas & Electric company charges .05/kwh for electricity and Direct Energy was charging .11/kwh!!!!!!!!!! This has been going on for a very long time, with no attempt by DE to inform me of the fact...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hello! We want to apologize for your negative experience with Direct Energy. If you would like us to look into your account regarding your issue please reach out to us with yo...

This has got to be the energy co. From ***.
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning, we are sorry for your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if has yet to be addressed....

1.0
#1033888
Sent me $1100 dollar bill but their rep cannot explain me so I argued with him and he said he is going to call me back and he called me and told me to Pay $677.67 as final settlement which I paid right away. And few months later I got a collection notice in the mail...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning! We want to apologize for the delayed response and for the negative experience you have experience with Direct Energy. We would like to review your account to see...

I had the same experience. I called them a year ago when I got an increase notice. The representative I spoke advised me what plan to go with to remain on "budget billing" which is what I was always on with NYSEG Solutions. I got a letter a few months ago that said my...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning! First, we want to apologize for the delay in response and the negative experience you have had with Direct Energy. We would like the opportunity to look in to yo...

#1029810