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1.3 Based on 143 reviews
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  • Customers like
    • Initial contract price 7
    • Idea of a cost savings 3
    • Price 3
  • Customers don't like
    • False promises and run-around 23
    • Customer service 16
    • Their customer service 16
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Where do I begin with this company... I joined their company for electrical reasons only at the beginning of December, half way through December I miss a call from them. So I call back and they can't find my account anywhere on file... The guy on the phone YELLS at me when I was just trying to ask how I can't be on file, yet they just called me? So they reset up my electrical account and the next call I get is from a debt collector on behalf of... Read more

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Disconnection over $125 Was about to pay this just to find out my services are disconected...what sad joke ofva companny...horrible customer service.

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We've been customers for three years. I'm trying to leave now. They under deliver on purpose with no remorse.

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Absolutely suck they give you the run around horrible customer service lie and misplace information very unprofessional company

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Felicia Clayborn: I made a payment and it did not credit to my account on August 25 so I called and talked to customer service they were not able to help so I asked for a supervisor and was told I could not speak to a supervisor! So I raised my voice and demanded to speak to a supervisor! Well when I spoke with the first supervisor she told me to fax proof of payment to a fax number provided by her! Well I called back a few days later to see if... Read more

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i change over to direct energy figuring sounds good and first didnt have electricity, an people on phone had no idea finally get bill with both on it great next bills show up on separate evolopes with double adminstration fees and then noticed another $200 for recovery fee like wtf.i've heard horry stories and now i'm in 1 i wished i never changed over to a company that tries to suck you dry and thinks your just another *** Canadian were taking... Read more

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Another thing, don't come to my door telling me I received notices that I owe fees like I haven't paid something . That is shady. And then he says its okay we can fix it right now just get your bill like I've done something wrong. That is so shady and you are taking advantage of consumers who don't know any better. When I said I would call andrefused to get my bill then he didn't know what to do. Never once did I know this was a sales pitch... Read more

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I have a giant issue with the cost of water tank rentals and the cost of having to remove the tank with out having to pay an exuberant amount of money. I would pay to cancell the agreement but they want me to pay $800 for a tank that i have paid $720 already. These guys are crooks. I will have to advise others that rentals of tanks are not the way to go especially from DIRECT ENERGY.

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Horrible company!! Switched back to having NYSEG as our direct provider after having a $70 bill jump to $220. They overcharge and even after we switched the charges still appear on our bill. Never use this company they are a scam!!!!!!

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These people have come by several times in the past year & knocked on my door in spite of a no soliciting sign on the door. They INSIST they are NOT selling anything & just want a few minutes of my time. Yeah right. They are so pushy & almost demand to see your current electric bill & I told the last guy I get my bill via emails. Which means he would have to come in the house to see it. NO WAY! He also said I pre-qualified for some kind of... Read more

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