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I'm honestly not sure if direct energy is a scam or not, but the way they "enrolled" me in their program was very dishonest. A sales person came to my door and asked to see my electric and gas bills to see if I was being charged a fee I shouldn't have been. (I probably...
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Anonymous
Rick

"(I probably should have turned them away at this point...)."Right !That's exactly what you should have done.Don't even let the first full sentence out of their mouth.Be polit...

I didn't like
  • Sales techniques
#1131419
In may i set up an account with direct energy and i informed them i did not have poles up yet but they would be up soon. They said that was fine i could still srt account up and to let them know when the poles got put in then they wpuld turn electricity on. So direct...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Oh no! We apologize you have had this kind of dissatisfaction with us recently. We would like to investigate this further right away. Please email us at dedigitalcare@directen...

A young women came to my door and claimed that my town had signed a special deal with Com Ed my electric provider. She was wearing a Direct Energy shirt and told me Direct Energy supplies the power for Com Ed, which is a LIE. She then told me I 'had' to bring a copy of...
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Anonymous
Smitty

Good catch.

DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning. We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us at dedig...

#1111988

Direct Energy - Condescending customer service and fraud

Direct Energy
#1101155
1.0
Details
Direct energy switched me to them without my permission. The staff did fix it but not before calling me back and laughing at me. I will never deal with this company ever!!
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Additional Fees
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
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Direct Energy - I want my money back

Direct Energy
#1048121
1.0
Details
Yes they took my money put it on the wrong acc cause I pay the wrong bill and won't refund my money back to my debit card and they been hanging up on me and lie about the manager not being there
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Electricity Review

Direct Energy
#605070
1.0
Details
I signed up with Direct Energy October 2014. Their rates were great, at the time. It is now March 2015, and they are now charging me $20 PER DAY for electricity!! I will be switching providers this weekend.
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Other Product Review

Direct Energy
#603939
1.0
Details
QUIT CALLING ME. IM ON DO NOT NOT CALL LIST. YOU CALL ONCE A DAY. NO ONE COMES ON TO TALK TO. NOT EVEN A RECORDING. STOP. STOP STOP
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Customer service
We inadvertantly missed making our payment for the outstanding balance of $112 by the septemer 14 due date. My bad - i was still reeling from a recent cancer diagnosis and forgot. A payment of $75 was made online on the 28th but upon arriving home later that day we...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We want to apologize for the kind of experience you had. This is certainly not the kind of experience we would like anyone to have. Please email us directly at dedigitalcare@d...

In Jan we were informed that due to the amount we were behind on budget an additonal $100 would be added for 6 months. We did this and in 6 months I called and cancelled them as my electric was 3x what should have been with them!! I was iformed at the time we did not...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi. Thank you for reaching-out and providing us with these concerns. We definitely would like to review this matter and resolve the question about these charges. If you could ...

1.0
#1106338

Resolved Featured

We live in TX and were under a mandatory evacuation order due to the risk of flooding from Hurricane Harvey. We were out of town before this order was issued and so did not turn off the power before we left. We were concerned about electrical hazards in case our house...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi, Thank you for reaching-out to us. We sincerely apologize for the experience and we want to work-out the situation as soon as possible. For a quick resolution you may conta...

h.kitchener
h.kitchener

Doesn't Texas have other power companies that you can choose from? You must have chosen Direct Energy because they told you they were cheaper than others, etc. You can choose ...

Don't do business with direct energy They doubled my rate over the past year after my contract expired. Yet, AEP bill says I'm still on a fixed rate. They're charging me a variable rate yet they it states that I'm still on a fixed rate on my bill. It's very misleading...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We would be glad to review your account, and see what options we have to renew you on another fixed contract if you would like to have a similar rate plan like you had before....

Anonymous
Anonymous

"They doubled my rate over the past year after my contract expired"C'mon.. This isn't a space shuttle launch.You yourself know why your costs went up.

#1093440
A salesman named Brian Langley talked to my wife about direct energy and she told him she would rather wait for her husband to be here before agreeing to anything as she had brain surgery earlier and sometimes had trouble understanding. She said the guy was pushy and...
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Anonymous
Anonymous

My husband went with Aep so I was charged with an early cancellation fee. Ok ,I was mad but paid it.then,I get another bill for the same amount.I call in to find out it was b...

DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for bringing this to our attention. We take this very seriously and want to look into this right away. Would you mind sending us your full address and phone number t...

they increased my monthly bill by 55% even though I never use more than one light at a time, don't have a lot of appliances, only one person living here. When I asked why they said that is what the they increased my monthly bill by 55% even though I never use more than...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon. We would like to review this further with you. Can you please send us your account number, and address to dedigitalcare@directenergy.com. We look forward to he...

Contact Direct Energy

Mailing Address:
Direct Energy
12 Greenway Plz Ste 600
Houston, TX 77046-0813
Phone:
(866) 420-3174
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I live on the 6000 Block of 43rd Avenue in Hyattsville MD. STOP SOLICITING here. I've told you I'm not interested yet I keep getting bothered by you, and so do my neighbors. I have a baby who naps often and two protective dogs. Stop disrupting our peace and respect our...
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Anonymous
Anonymous

Call the police next time. They probably don't have the proper permits to be soliciting door to door and so they would get fined and hopefully banned from the neighborhood.

DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you. We have added you to our internal Do Not Visit list. Please be advised it may take up to 30 days for all solicitat...

1.0
#1089012