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We live in TX and were under a mandatory evacuation order due to the risk of flooding from Hurricane Harvey. We were out of town before this order was issued and so did not turn off the power before we left. We were concerned about electrical hazards in case our house...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi, Thank you for reaching-out to us. We sincerely apologize for the experience and we want to work-out the situation as soon as possible. For a quick resolution you may conta...

h.kitchener
h.kitchener

Doesn't Texas have other power companies that you can choose from? You must have chosen Direct Energy because they told you they were cheaper than others, etc. You can choose ...

Don't do business with direct energy They doubled my rate over the past year after my contract expired. Yet, AEP bill says I'm still on a fixed rate. They're charging me a variable rate yet they it states that I'm still on a fixed rate on my bill. It's very misleading...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We would be glad to review your account, and see what options we have to renew you on another fixed contract if you would like to have a similar rate plan like you had before....

Anonymous
Anonymous

"They doubled my rate over the past year after my contract expired"C'mon.. This isn't a space shuttle launch.You yourself know why your costs went up.

#1093440
A salesman named Brian Langley talked to my wife about direct energy and she told him she would rather wait for her husband to be here before agreeing to anything as she had brain surgery earlier and sometimes had trouble understanding. She said the guy was pushy and...
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Anonymous
Anonymous

My husband went with Aep so I was charged with an early cancellation fee. Ok ,I was mad but paid it.then,I get another bill for the same amount.I call in to find out it was b...

DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for bringing this to our attention. We take this very seriously and want to look into this right away. Would you mind sending us your full address and phone number t...

Direct Energy - Condescending customer service and fraud

Direct Energy
#1101155
1.0
Details
Direct energy switched me to them without my permission. The staff did fix it but not before calling me back and laughing at me. I will never deal with this company ever!!
Comment
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Direct Energy - I want my money back

Direct Energy
#1048121
1.0
Details
Yes they took my money put it on the wrong acc cause I pay the wrong bill and won't refund my money back to my debit card and they been hanging up on me and lie about the manager not being there
Comment
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Electricity Review

Direct Energy
#605070
1.0
Details
I signed up with Direct Energy October 2014. Their rates were great, at the time. It is now March 2015, and they are now charging me $20 PER DAY for electricity!! I will be switching providers this weekend.
Comment
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Customer service
Price Affordability
Product or Service Quality

Other Product Review

Direct Energy
#603939
1.0
Details
QUIT CALLING ME. IM ON DO NOT NOT CALL LIST. YOU CALL ONCE A DAY. NO ONE COMES ON TO TALK TO. NOT EVEN A RECORDING. STOP. STOP STOP
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Customer service
they increased my monthly bill by 55% even though I never use more than one light at a time, don't have a lot of appliances, only one person living here. When I asked why they said that is what the they increased my monthly bill by 55% even though I never use more than...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon. We would like to review this further with you. Can you please send us your account number, and address to dedigitalcare@directenergy.com. We look forward to he...

I live on the 6000 Block of 43rd Avenue in Hyattsville MD. STOP SOLICITING here. I've told you I'm not interested yet I keep getting bothered by you, and so do my neighbors. I have a baby who naps often and two protective dogs. Stop disrupting our peace and respect our...
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Anonymous
Anonymous

Call the police next time. They probably don't have the proper permits to be soliciting door to door and so they would get fined and hopefully banned from the neighborhood.

DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you. We have added you to our internal Do Not Visit list. Please be advised it may take up to 30 days for all solicitat...

1.0
#1089012
A guy a few years ago came to my door from direct energy. I was just looking into bundling my services with either them or the provider I am now with. I asked him straight up if everything would be with them. And when I mean everything I asked my electricity, gas,...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for providing your feedback. We apologize that your experience has not been a good one. We wanted to let you know we have forwarded this feedback over to a resolut...

1.0
#1086856
My father received a call from Direct Energy about auto-renewing their service. First - they didn't even have the state correct. Second they said they were from DUKE Energy. He then receives a letter confirming his auto renew for over $400! When I called to cancel this...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for contacting Direct Energys Customer Care Department. We apologize for any inconvenience this may have caused you or your family. We would like to investigate this...

1.0
I didn't like
  • Billing tactics
  • Customer service
#1084198
Our salesman told us our bills would be reduced and that we would produce extra electricity and get paid by our electrical provider. Actually we only produced 70% And we used all of extra in November. Now we are stuck with these things on our roof, a loan to pay for...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi! Thank you for reaching-out to us. If you could please email us at dedigitalcare@directenergy.com with your account number and address, we may then review the matter and wo...

1.0
#1083301
They call me several times every single day telling me then can get me cheaper business energy and when I say I'm not interested they call me a dumb b**** and today I was told to go f*** myself. Hilarious
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi. Thank you for providing us with this valuable feedback. We train our agents to act courteously and appropriately with everyone. We would like to investigate this further f...

#1081592
I was with direct energy for about two years at first I thought direct energy was the best company ever. Toward the end of my contract I noticed a change within there customer service and professionalism not in a good way. The representative are very rude and try to...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We appreciate you sharing your feedback. We want to apologize that your experience was not a good one recently with us. We would like the opportunity to review this further, ...

1.0
#1081069