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Fraudulently took over my account for 2 yrs. 3rd party verification was bullshit! Is offering me 600.00 to go away. Class action suit
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We regret to hear you have had a negative experience and would be happy to review the account to offer further assistance in resolving your concerns. For help, please email us...

#1241213
Had a new service setup for our new house which Direct Energy subsequently cancelled by mistake, but didn't call or inform us of this. So we go out to the new house and find we have no power or electricity. I call customer service and they tell me they can't reconnect...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking the time to leave us a review. We are working diligently to improve our processes and appreciate you taking the opportunity to provide your feedback as it...

h.kitchener
h.kitchener

You will be thanking them in the future for their ineptness. It's not a good idea to get your energy from a provider like Direct Energy thinking you will save alot of money. Y...

1.0
I didn't like
  • Service
#1240173
This is a horrible company that preys on people, literally. I hope they go out of business right quick. Not only did they triple our electric rates, but even a year after we cancelled they repeatedly call us at all hours of the day and night, despite us blocking the...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for bring this concern to our attention. I would like to look into this further for you to ensure you are placed on our Internal Do Not Call List. Please email us at...

1.0
I liked
  • Possible savings
I didn't like
  • Our electric bill tripled
#1234984
I was billed late in February AND March for power that the company claims I used about 8 months before. Even though I am no longer a Direct Energy customer, I attempted to pay the bill. However, I'm still being harassed about this bill and they're not crediting the...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking the time to provide your feedback. I apologize for the frustration these billing issues have caused and would like to investigate further for you. Please ...

1.3
I didn't like
  • Outrageous and dishonest billing
#1228417
From 12 Feb 2017 to 4 Apr 2017, direct energy has called my phone 87 times. They have even called 3 times in one minute. I have 21 recorded conversations requesting that I be removed. They have refused to do so. Anytime I ask to be removed, the person on the other end...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us with your phone number...

1.0
#1226141
This company has called me daily, sometimes more than once a day via a No Caller ID number that is unable to be answered for weeks now. It goes directly to voicemail after one ring. When listed in my voicemail it ranges around a local number beginning with 226. I am...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us with your phone number...

1.0
I didn't like
  • Harassing phone calls
#1214489
Show

Direct Energy - Ripoff company

Direct energy inflates and over charges & does not deliver in monetary valve as stated by their lying scamming knocking door to door sales reps.My bill has tripled with this company in 5-6 months.I have cancelled the service, payed the overly inflated bill and is now getting harassing phone calls daily from people who claim to be Transworld incorporated system who wants more money out of me.
#1210989
My rate is so much higher than the supplier DTE's rate. I called asking for some type of credit at least to match the suppliers rate. DTE's rate .327 Direct Energy's rate .879. After 3 weeks of waiting for a phone call back about the issue the lady I spoke with kept...
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1.0
#1210278
Our business is called constantly throughout the day from multiple different numbers. I've blocked many of them, but they will still come through on occasion from other numbers I have not yet blocked. As if that is not enough, sales persons are now coming into our...
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#1204100
When I received the call from Direct Energy, I told her I wanted to keep what I had... IGS. If she asked me if I was under a contract, I didn't know it. She continued telling me the price difference, and I said ok, I would change. Now a Rep. from IGS comes and tells me...
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I didn't like
  • Dealing with them
#1203666