Direct Energy - 500 visa gift card
As per contract-(JUNE 2017)- I was suppose to get a 500 dollar visa gift card in three installments . I received first card last summer as promised for 150.
I was suppose to get second card for $150 after ONE YEAR of service, which was June 2018. I still have not received. I contacted rep on chat and was advised no record of that on my account. I am now contacting their ceo.
That is it so far. I am now trying to get their corp tn or an email, which is very difficult. I will also contact nj bpu-board of public utilities-nj bpu. I use to work for Verizon, so I know how it works, you right go to the top.
I know I will get my money. just hope I don't have to do this next year for my final 200 card.
Reason of review: see my notes.
Monetary Loss: $150.
Preferred solution: Let the company propose a solution.
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Comments
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We can completely understand your frustration, and certainly, want to help in finding a resolution! If you could please send us an email with your account information to dedigitalcare@directenergy.com, we would love to help fully resolve this for you.
We understand our comment is delayed, so hopefully, you have found a resolution already, but if not, please reach out to us. Thanks - Kate