A young women came to my door and claimed that my town had signed a special deal with Com Ed my electric provider. She was wearing a Direct Energy shirt and told me Direct Energy supplies the power for Com Ed, which is a LIE. She then told me I 'had' to bring a copy of...Read more
Direct Energy - Terrible incompetence!
We live in TX and were under a mandatory evacuation order due to the risk of flooding from Hurricane Harvey. We were out of town before this order was issued and so did not turn off the power before we left. We were concerned about electrical hazards in case our house...Read more
Came to my door stating that they were from an "oversight company" called Direct Energy, that for some reason they "still had us in their system" (never was, not possible) and that they needed to review my current energy bill to determine the reason why I was getting...Read more
Direct Energy - Allowed an employee to sign my business up for this service
Allowed my husband to sign for this servicewho has nothing to do with my business. He actually was allowed to sign a contract me not knowing.. his name is no where on my business..
Direct Energy - Condescending customer service and fraud
Direct energy switched me to them without my permission. The staff did fix it but not before calling me back and laughing at me. I will never deal with this company ever!!
Direct Energy - I want my money back
Yes they took my money put it on the wrong acc cause I pay the wrong bill and won't refund my money back to my debit card and they been hanging up on me and lie about the manager not being there
Billing Department Review
My bill doubled in one month direct enegy said they sent me a renewal wich i never received how convenient my rate then went from .9 cents to .18 cents thus making my bill double i spoke to anna the supervisor and she said there was nothing at all she could do worst customer service i have ever dealt with i just want the bill fixed
In may i set up an account with direct energy and i informed them i did not have poles up yet but they would be up soon. They said that was fine i could still srt account up and to let them know when the poles got put in then they wpuld turn electricity on. So direct...Read more
For months Representatives of Direct Energy has come knocking on my house and my neighbors all hours of the day. If you don't answer the door the first time they will come in the evening and knock on your door. They have been getting aggressive with knocking on the...Read more
I didn't like
- Knocking on my door
- Sales tactics
In Jan we were informed that due to the amount we were behind on budget an additonal $100 would be added for 6 months. We did this and in 6 months I called and cancelled them as my electric was 3x what should have been with them!! I was iformed at the time we did not...Read more
Don't do business with direct energy They doubled my rate over the past year after my contract expired. Yet, AEP bill says I'm still on a fixed rate. They're charging me a variable rate yet they it states that I'm still on a fixed rate on my bill. It's very misleading...Read more
A guy a few years ago came to my door from direct energy. I was just looking into bundling my services with either them or the provider I am now with. I asked him straight up if everything would be with them. And when I mean everything I asked my electricity, gas,...Read more
I moved with parents on October. Their light bill was only from &50-$70 monthly. One day this hispanic lady called to talk to my dad about what they do and all that. I passed the phone cuz I really didn't knew anything about their bills or anything. By the months of...Read more
I'm honestly not sure if direct energy is a scam or not, but the way they "enrolled" me in their program was very dishonest. A sales person came to my door and asked to see my electric and gas bills to see if I was being charged a fee I shouldn't have been. (I probably...Read more
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