filters
state:
Show
city:
Show
product:
Show
A young women came to my door and claimed that my town had signed a special deal with Com Ed my electric provider. She was wearing a Direct Energy shirt and told me Direct Energy supplies the power for Com Ed, which is a LIE. She then told me I 'had' to bring a copy of...
Read more
Anonymous
Smitty

Good catch.

DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning. We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us at dedig...

#1111988

Resolved Featured

We live in TX and were under a mandatory evacuation order due to the risk of flooding from Hurricane Harvey. We were out of town before this order was issued and so did not turn off the power before we left. We were concerned about electrical hazards in case our house...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi, Thank you for reaching-out to us. We sincerely apologize for the experience and we want to work-out the situation as soon as possible. For a quick resolution you may conta...

h.kitchener
h.kitchener

Doesn't Texas have other power companies that you can choose from? You must have chosen Direct Energy because they told you they were cheaper than others, etc. You can choose ...

Came to my door stating that they were from an "oversight company" called Direct Energy, that for some reason they "still had us in their system" (never was, not possible) and that they needed to review my current energy bill to determine the reason why I was getting...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEd...

Anonymous
pete

people, please report them to the federal trade commision online

#522641

Direct Energy - Allowed an employee to sign my business up for this service

Direct Energy
#1135010
1.5
Details
Allowed my husband to sign for this servicewho has nothing to do with my business. He actually was allowed to sign a contract me not knowing.. his name is no where on my business..
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Product or Service Quality

Direct Energy - Condescending customer service and fraud

Direct Energy
#1101155
1.0
Details
Direct energy switched me to them without my permission. The staff did fix it but not before calling me back and laughing at me. I will never deal with this company ever!!
Comment
Show
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Direct Energy - I want my money back

Direct Energy
#1048121
1.0
Details
Yes they took my money put it on the wrong acc cause I pay the wrong bill and won't refund my money back to my debit card and they been hanging up on me and lie about the manager not being there
Comment
Show
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Billing Department Review

Direct Energy
#592812
2.7
Details
My bill doubled in one month direct enegy said they sent me a renewal wich i never received how convenient my rate then went from .9 cents to .18 cents thus making my bill double i spoke to anna the supervisor and she said there was nothing at all she could do worst customer service i have ever dealt with i just want the bill fixed
Comment
Show
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Website
In may i set up an account with direct energy and i informed them i did not have poles up yet but they would be up soon. They said that was fine i could still srt account up and to let them know when the poles got put in then they wpuld turn electricity on. So direct...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Oh no! We apologize you have had this kind of dissatisfaction with us recently. We would like to investigate this further right away. Please email us at dedigitalcare@directen...

For months Representatives of Direct Energy has come knocking on my house and my neighbors all hours of the day. If you don't answer the door the first time they will come in the evening and knock on your door. They have been getting aggressive with knocking on the...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon, we are very sorry for the delay in response and to hear of your negative experience with Direct Energy. We want the opportunity to provide feedback to our sale...

Anonymous
Anonymous

People with some sense aren't going to just sit around and complain about something they don't like. If you don't like something come up with a solution. In your case they cre...

I didn't like
  • Knocking on my door
  • Sales tactics
#819675
In Jan we were informed that due to the amount we were behind on budget an additonal $100 would be added for 6 months. We did this and in 6 months I called and cancelled them as my electric was 3x what should have been with them!! I was iformed at the time we did not...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi. Thank you for reaching-out and providing us with these concerns. We definitely would like to review this matter and resolve the question about these charges. If you could ...

1.0
#1106338
Don't do business with direct energy They doubled my rate over the past year after my contract expired. Yet, AEP bill says I'm still on a fixed rate. They're charging me a variable rate yet they it states that I'm still on a fixed rate on my bill. It's very misleading...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We would be glad to review your account, and see what options we have to renew you on another fixed contract if you would like to have a similar rate plan like you had before....

Anonymous
Anonymous

"They doubled my rate over the past year after my contract expired"C'mon.. This isn't a space shuttle launch.You yourself know why your costs went up.

#1093440
A guy a few years ago came to my door from direct energy. I was just looking into bundling my services with either them or the provider I am now with. I asked him straight up if everything would be with them. And when I mean everything I asked my electricity, gas,...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for providing your feedback. We apologize that your experience has not been a good one. We wanted to let you know we have forwarded this feedback over to a resolut...

1.0
#1086856
I moved with parents on October. Their light bill was only from &50-$70 monthly. One day this hispanic lady called to talk to my dad about what they do and all that. I passed the phone cuz I really didn't knew anything about their bills or anything. By the months of...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning. We are sorry to hear you had this kind of experience. We would like to look into this further with you. Can you please email us at dedigitalcare@directenergy.com...

1.0
#1050674

Contact Direct Energy

Mailing Address:
Direct Energy
12 Greenway Plz Ste 600
Houston, TX 77046-0813
Phone:
(866) 420-3174
More
I'm honestly not sure if direct energy is a scam or not, but the way they "enrolled" me in their program was very dishonest. A sales person came to my door and asked to see my electric and gas bills to see if I was being charged a fee I shouldn't have been. (I probably...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for bringing this to our attention. We don't condone these type of sales tactics and take this feedback very seriously. Would you mind sending us an email at dedigit...

Anonymous
Rick

"(I probably should have turned them away at this point...)."Right !That's exactly what you should have done.Don't even let the first full sentence out of their mouth.Be polit...

I didn't like
  • Sales techniques
#1131419