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I was billed on budget billing every month since 6-2016 for $342.00 over several months the credit balance was not used toward the bill, so we amassed a credit of $1132.89. I have since canceled service with them, when i asked how this happened the lady on the phone said she was not sure.

on top of it all i was charged service fees late fees and taxes on usage and money we should not have had to pay. i said to the lady on the phone that there was something wrong with your accounting system and you should have someone look into it.

so i am putting this on here in hopes it will alert someone else to a problem. i have also filed a complaint the public trade commission in hope of recouping all my money

Review about: Direct Energy Residential Electricity Supply.

Reason of review: Poor customer service.

Monetary Loss: $1400.

Preferred solution: Full refund.

I didn't like: Accounting practices.

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DirectEnergyHelp
Houston, Texas, United States #1320800
Direct Energy Verified Representative

Hello! We want to apologize for the negative experience you had with Direct Energy and we would like the opportunity to look into your account if this has not been resolved.

Please email us your name, account number, phone number, and mailing/service address at dedigitalcare@directenergy.com.

Thank you and have a great day! -Rose

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