I was billed on budget billing every month since 6-2016 for $342.00 over several months the credit balance was not used toward the bill, so we amassed a credit of $1132.89.I have since canceled service with them, when i asked how this happened the lady on the phone said she was not sure.
on top of it all i was charged service fees late fees and taxes on usage and money we should not have had to pay. i said to the lady on the phone that there was something wrong with your accounting system and you should have someone look into it.
so i am putting this on here in hopes it will alert someone else to a problem.i have also filed a complaint the public trade commission in hope of recouping all my money
Review about: Direct Energy Residential Electricity Supply.
Reason of review: Poor customer service.
Monetary Loss: $1400.
Preferred solution: Full refund.
I didn't like: Accounting practices.