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We had a door to door salesman come up and ask to see are bill and didn't understand that we don't have it (we rent and the landlords does the bills). After talking to one of my other roommates for 10 minutes and her being too polite to shut the door, he came back 3...
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1.0
#1386002
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Direct Energy - Harassing calls for someone WHO is too young to even have bi

Direct Energy - Harassing calls for someone WHO is too young to even have bi
They buy yiur number and then harass 17 year olds while they are IN SCHOOL and refused to taje number off their list unless a minor contacts them to verify from that number...this is complete bs
1.0
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Customer service
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#1376216
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Direct Energy - Scam!!!!!!!!!!!! Not even with them!

I’ve NEVER have power with them and honestly never even heard of them and the past few days they have called my phone over 10 times a day while I’m at work even saying my account is passed due......even sent me a text with my name! I’ve called them and talked to idk how many people (5) just today at it’s only 3pm and all I’m told is there’s been a mistake and they hang up.....won’t even tell me how they got my name and number! I will be contacting a lawyer
#1367496
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Direct Energy - *** disconnected

No notice or bills sent to the address on their file and then told $145 to reconnect my services. This company is absolute garbage
#1365728
Two years ago I signed up with Direct Energy and everything was just fine. I saved a great deal on my electric bills. I live in a small, 560 sq ft apartment and my heat/hot water are included. The earlier part of this year I began to notice a huge increase in my bills...
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tnardone0723
tnardone0723

UPDATE: Direct Energy has contacted me and a refund is being issued. I must admit, in spite of everything, their customer service is excellent and it’s not because I’m getting...

1.0
Bashaw, Alberta
I liked
  • Rates were great in the beginning
I didn't like
  • No notification when contract expired
#1362325

I called Direct Energy using the number that appears on my NYSEG bill. When prompted I provided the phone number associated with the account. I also provided the Direct Energy Account number found on my bill. The automated system did not recognize either of these...
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#1359701
I got scammed. The past year because I’m on a budget wise billing program direct energy’s price hike and variable rate hit me with $917 in charges! I check my statements for due dates and have a fixed payment amount that auto pays each month. On my settlement month I...
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Anonymous
Theresa Nardone

Same thing happened to me. I filed a complaint with the Board of Public Utilities in NJ and I’m waiting to hear back from them. I terminated my service with Direct Energy and ...

1.0
#1359541
We somehow have $692 past due that is due in two weeks or we’ll be disconnected. The only way DE will set up a payment plan is if we re-enroll. I don’t want to! We are current with AEP but could still be disconnected because of a questionably high balance left with...
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1.0
I didn't like
  • Outrageous company practices
#1358307
HEY YOU GUYS AT DIRECT ENERGY!!! I WANT MY MONEY BACK. I REALLY THOUGHT THIS COMPANY WAS ON THE SIDE OF THE CONSUMER. I WAS WRONG. WHO WOULD'VE THOUGHT AEP WOULD TURN OUT TO BE CHEAPER? I DIDN'T THINK I WOULD EVER BE SO GLAD TO GET BACK TO AEP. THIS IS NOT SAYING MUCH...
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Anonymous
B. Good

I’m with you! I’m currently trying to work out a payment plan to pay off an extremely high “past due” balance transferred back to AEP after I neglected to reenroll with DE. Th...

1.0
#1355923
these people repeatedly show up in the fall with their stories and lies...the day before yesterday 2 of their representatives showed up saying that my address showed inconsistencies in its energy usage. I then asked them how they would know that if I was not their...
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#1348622