Direct Energy
Reviews and Complaints
They ILLEGALLY opened up an account in my name. I am waiting on info from The Dept. Of Public Utilities and The Attouney Generals Office. These scammers must be stopped. by normal bill is $40-$50 p
Preferred solution: Full refund
User's recommendation: Stay away...SCAMMERS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
- Being scammed
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney grabbing power hungry company taking advantage
Despite being a single person who uses little electricity and always unplugs everything not in use, my bills have been increasing from $120 steadily to my last bill of $260! A family of four's average bill is $120 while mine is over double.
The previous tenant in my suite confirmed he never had amounts that high.
I've called numerous times complaining about the amounts, knowing that there is no way I have used that much. They've been unhelpful, unwilling to come and check the meter for error, and has refused to take any ownership for added fees.
I've never had such a horrible, negative experience with a utility provider.
Direct Energy is a money grabbing, power hungry company with no interest in retaining customers. Their customer service is non-existent and is taking advantage of the Covid climate to take more funds from those struggling to get by.
If it was possible to give negative stars in this review, I would.
- Website misrepresentations
- Little to no help problem resolving
- Continually rising bill amounts
Preferred solution: I would expect some kind of financial compensation for the large bill amounts as I'm in the process of switching providers.
User's recommendation: Worst electricity provider available
Total scam- DO NOT DO IT!
DO NOT go with this company. You will be very sorry.
They act like they are going to save you all this money and in the end your bill WILL sky rocket. Don't say you haven't been warned.
Just look at all these other reviews with this shady company. Need class action law suit to sue their pathetic ***
User's recommendation: SHADY- DON"T DO IT!
Poor customer service
I phoned and spoke to 2 agents. Bernard from Billing was rude and kept interrupting me as I asked a question.
He would not transfer me to Customer Service. I phoned again and asked for Customer Service and got Jay. He said he would lodge a complaint about Bernard's poor service.
I expect he did not do that. When I asked to speak to his supervisor, we either got disconnected or he hung up on me.
- Outsourced customer service
- Innacurate and confusing biiling
Preferred solution: Apology
User's recommendation: Ask for a supervisor instead of speaking to an agent.
*** dont take no for an answer.
Preferred solution: Leave me alone!! I DO NOT WANT YOUR SERVICES!!!
User's recommendation: Good luck getting rid of these vultures.
Horrible telemarketing
User's recommendation: Rates aren’t everything. Stay away.
Letter demanding Taxes for Business
Preferred solution: Apology
User's recommendation: Watch out for this scam!
Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery upset
Preferred solution: Price reduction
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease avoid
- Sneaky rate increases
- Innacurate and confusing biiling
- Outrageous company practices
Preferred solution: Full refund
Terrible Customer service
User's recommendation: Look elsewhere
Phone Harrassment
User's recommendation: do NOT fall for this scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBuyer Beware!
- Variable price scam
- Innacurate and confusing biiling
- Rude call center personal
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bridgeport, ConnecticutTo file a complaint
Preferred solution: Deliver product or service ordered
User's recommendation: Don't know yet!
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Hello Carol. Thank you for taking the time to share this review.
We care for you and we would like to take a deeper look at your concern and help in any way we can. Please do not hesitate to connect with our Facebook team at https://www.facebook.com/directenergy/ or Twitter team at https://twitter.com/directenergy, or you can also chat with us through www.directenergy.com, it will be a pleasure to work with you and provide you a solution. We'll be waiting for you.
Kind regards! - Sophie / Digital Care