Carol D Gji

They ILLEGALLY opened up an account in my name. I am waiting on info from The Dept. Of Public Utilities and The Attouney Generals Office. These scammers must be stopped. by normal bill is $40-$50 p

They are scammers.....ILLEGALLY opened an account in my name. They cme to my door two or 3 times a week last year. I told them I was not interested. they ILLEGALLY opened an aacount in my name. I am seeking legal action
View full review
Loss:
$222

Preferred solution: Full refund

User's recommendation: Stay away...SCAMMERS

1 comment
HWACares

Hello Carol. Thank you for taking the time to share this review.

We care for you and we would like to take a deeper look at your concern and help in any way we can. Please do not hesitate to connect with our Facebook team at https://www.facebook.com/directenergy/ or Twitter team at https://twitter.com/directenergy, or you can also chat with us through www.directenergy.com, it will be a pleasure to work with you and provide you a solution. We'll be waiting for you.

Kind regards! - Sophie / Digital Care

Victoria D Phk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

STAY This company is the absolute WORST company I have ever dealt with. I honestly cannot express enough how awful this company is. Sales representatives are complete scammers, billing department is completely incompetent and unprofessional. They don't know what the heck they're doing, they don't know what the heck they're talking about and they don't have any common sense. I terminated my services with them after my 2 year contract was up with them. They never answered my termination email, and now 15 months later I have to deal with a collection agency to finish paying the last month of service provided by direct energy. No email that a balance was due, no letter in the mail, no phone call, NOTHING. STAY AWAY FROM THIS COMPANY! STAY AWAY, STAY AWAY, STAY AWAYYYY!
View full review
Loss:
$2000
Cons:
  • Being scammed

Preferred solution: Let the company propose a solution

1 comment
HWACares

Good afternoon, Victoria. We are terribly sorry for the bad experience you describe on this review.

We would love the opportunity to take a deeper look at your account and help in any way we can. Please connect with our Facebook or Twitter team, or you can please contact us by phone or through our Live Chat department, we will do our best to provide you a solution. We look forward to hearing from you soon. Thank you for the feedback.

Kind regards! - Sophie / Digital Care

Amanda Z Zwe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money grabbing power hungry company taking advantage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Despite being a single person who uses little electricity and always unplugs everything not in use, my bills have been increasing from $120 steadily to my last bill of $260! A family of four's average bill is $120 while mine is over double.

The previous tenant in my suite confirmed he never had amounts that high.

I've called numerous times complaining about the amounts, knowing that there is no way I have used that much. They've been unhelpful, unwilling to come and check the meter for error, and has refused to take any ownership for added fees.

I've never had such a horrible, negative experience with a utility provider.

Direct Energy is a money grabbing, power hungry company with no interest in retaining customers. Their customer service is non-existent and is taking advantage of the Covid climate to take more funds from those struggling to get by.

If it was possible to give negative stars in this review, I would.

View full review
Cons:
  • Website misrepresentations
  • Little to no help problem resolving
  • Continually rising bill amounts

Preferred solution: I would expect some kind of financial compensation for the large bill amounts as I'm in the process of switching providers.

User's recommendation: Worst electricity provider available

1 comment
HWACares

Good afternoon, Amanda. We are terribly sorry for the bad experience you have had and we would love the opportunity to take a closer look at your account and give you the assistance you deserve.

Please do not hesitate to connect with our Facebook or Twitter team, or you can also chat with us at www.directenergy.com. We care for you and we will do our best to provide you a solution. We look forward to hearing from you soon.

Best regards! - Sophie / Digital Care

Anonymous
map-marker Rochester, New York

Total scam- DO NOT DO IT!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

DO NOT go with this company. You will be very sorry.

They act like they are going to save you all this money and in the end your bill WILL sky rocket. Don't say you haven't been warned.

Just look at all these other reviews with this shady company. Need class action law suit to sue their pathetic ***

View full review

User's recommendation: SHADY- DON"T DO IT!

2 comments
HWACares

Hi, we are very sorry to hear you didn't have a great experience with us. This isn't the feedback we are used to hearing.

We take all comments serious and use it to improve. We desire to get another opportunity to deeply review your situation. Please send us a private message with your account number and service address. We are looking forward to hearing from you soon!

It will be a pleasure to help you. - Zoeh / Digital Care

HWACares

Hi, we are saddened that you did not enjoy your experience with Direct Energy. We strive to provide the highest quality of care for our customers.

We would love to get the opportunity to deeply review your account and find the best option for you. Please connect with us through chat at www.directenergy.com.

It will be a pleasure to assist you. - Zoeh / Digital Care

View more comments (1)
Daphne J

Poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I phoned and spoke to 2 agents. Bernard from Billing was rude and kept interrupting me as I asked a question.

He would not transfer me to Customer Service. I phoned again and asked for Customer Service and got Jay. He said he would lodge a complaint about Bernard's poor service.

I expect he did not do that. When I asked to speak to his supervisor, we either got disconnected or he hung up on me.

View full review
Cons:
  • Outsourced customer service
  • Innacurate and confusing biiling

Preferred solution: Apology

User's recommendation: Ask for a supervisor instead of speaking to an agent.

2 comments
HWACares

Hi Daphne, we are very sorry and there is no excuse for what you experience. We would love to escalate this situation to the appropriate department.

Please connect with us through chat at www.directenergy.com It will be a pleasure to assist you.

Have a good day! - Zoeh / Digital Care

HWACares

Thank you for taking the time to share such a detailed comment on your recent experience with our team, Daphne. We are disheartened to hear that you were not able to speak with a supervisor as you requested.

We would like to escalate this situation. Please connect with us through chat at www.directenergy.com We are looking forward to hearing from you soon!

It will be a pleasure to help you. - Zoeh / Digital Care

View more comments (1)
Anonymous

*** dont take no for an answer.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Call 2-3 time a day, EVERY DAY. I have told them repeatedly to stop, but the calls increase. Filing a complaint with the FTC.
View full review

Preferred solution: Leave me alone!! I DO NOT WANT YOUR SERVICES!!!

User's recommendation: Good luck getting rid of these vultures.

1 comment
HWACares

Good afternoon, PissedConsumer240****. We are so sorry for any frustrations these telephone calls may have caused you or your family.

Our team would like the chance to help end these unwanted calls. Please connect with our Facebook or Twitter team, or you can also contact us by phone or through our Live Chat department to provide us with the telephone number or numbers you would like to have added to our internal Do Not Call list to proceed forward. We look forward to hearing from you soon. Thank you for the feedback.

Have a beautiful day! - Sophie / Digital Team

Anonymous
map-marker Royse City, Texas

Horrible telemarketing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I wrote this whole thing once and the page errored. Lets just bottom line it. Robo called my phone which is on the federal Do Not Call list. Claimed to be Oncor. Offered a cheaper rate and told me Direct Energy would provide that rate but I would have to change companies, which is an impossibility. Was loud and rude. When I hung up on them and called the number back neither new service or customer service would take my complaint. Customer service gave me an 888 number and it went right back to the same menu with 2 options - new service or customer service. I will also report them to the FTC for numerous telemarketing violations.
View full review

User's recommendation: Rates aren’t everything. Stay away.

1 comment
HWACares

Hi, thank you for getting in contact with us, we sincerely apologize as it is our aim to be as transparent with customers as possible regarding their rates. We would like to deeply review your situation and escalate this situation as soon as possible.

Please connect with us at www.directenergy.com We are looking forward to hearing from you soon! - Zoeh / Digital Care

Marvin B Yrj

Letter demanding Taxes for Business

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I received a letter from Direct Business Energy demanding my tax exemption certificate or they will tax me. I have not had Direct Energy in many years and have never had a business account with any energy company.
View full review

Preferred solution: Apology

User's recommendation: Watch out for this scam!

1 comment
HWACares

Good morning, Marvin. We apologize for the bad experience you have had.

We would love the opportunity to take a deeper look at this and help in any way we can. Please feel free to connect with our Facebook or Twitter team, or you can also contact us by phone or through our Live Chat department, we will do our best to answer all of your questions. We look forward to hearing from you soon.

Thank you for the feedback! - Sophie / Digital Care

Anonymous
map-marker Edmonton, Alberta

Service

On September 26, I had issue with my thermostat, Arvin from Direct Energy came and replaced it. Service was great, fast and effective. Thank you
View full review
Dan S Wbv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very upset

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Do not go with this company!!!! I terminated my contract with direct energy a couple months early since their rates were high as any business would and now I am being sent an early termination bill of 3400$!!!! Who does this??? Ive heard of termination fees of a couple hundred but 3400$???? I was never mailed a copy of a contract and the short emailed contract I was sent via DocuSign does not indicate such fees. I would have been happy to pay a reasonable fee but this is no way to do business. Stay clear of this company.
View full review

Preferred solution: Price reduction

User's recommendation: Stay away

1 comment
HWACares

Good afternoon, Dan. It is really sad to know that we have lost you as a part of our family!

We are really worried for the situation you are describing on this review, we appreciate you take the time to share your experience with us and we would appreciate the opportunity to take a closer look at your case, we will do our best to provide you a solution. Please connect with our Facebook or Twitter team, or you can also contact us by phone or through our Live Chat department, we'll be waiting for you. We look forward to the opportunity to serve you again in the future.

Please take care and be safe! - Camila / Digital Care

Craig P Kcp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Please avoid

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Direct Energy - Please avoid
Sketchy salesman demanded to see my DTE Energy Bill, told me he could save me money if I signed a fixed rate Gas contract with Direct Energy. I asked what happens once the contract runs out, and he said it would just switch back to DTE unless I renewed the contract. Well, the contract ran out and they TRIPLED my gas cost. It did not switch back to DTE. I called up to figure out what was going on and they said if I leave them they will still bill me the next 1-3 billing cycles at .93 (ish) per 100 cubic feet of natural gas. To put this in perspective, DTE is charging .255 for 100 cubic feet of natural gas. I'm literally getting scammed out of $100-150 a month for this until it swaps back over in a couple of months.
View full review
Loss:
$700
Cons:
  • Sneaky rate increases
  • Innacurate and confusing biiling
  • Outrageous company practices

Preferred solution: Full refund

2 comments
HWACares

Hi Craig. We are definitely concerned that the sales representative did not properly explain the transition off of a contracted rate plan.

When fixed rate plans expire, our system will automatically transition an account to a non-contract rate to avoid an interruption in service. Under our variable or non-contract rate pricing, the rate we set each month is based on the company evaluation of market conditions. Market conditions the company may consider include, among other items: the prevailing price of energy on the market, costs involved in moving the energy from the producer to the utility, our total acquisition costs for the energy, and the prevailing rates offered by the utility and other competitors. To circle back to what the representative told you before, this is something we would like the chance to follow-up on to provide coaching if possible.

Please reach out to us through Live Chat https://www.directenergy.com/ or Social Media https://www.facebook.com/directenergy/ to continue forward with opening this investigation.

Thank you for your time. – Megan / Digital Care

Guest
reply icon Replying to comment of HWACares

Already tried reaching out, your company had no interest in helping me out or refunding extra costs incurred. The non-contract rate and "market conditions" rate of the local provider is around 20 cents.

Direct Energy's rate was over 90 cents. If you don't feel like that's off, I don't know what to tell you.

View more comments (1)
Anonymous
map-marker Edmonton, Alberta

Terrible Customer service

Currently on hold for the 3rd time after being cut off twice while wanting for a supervisor after customer service rep kept speaking over me.
View full review

User's recommendation: Look elsewhere

Anonymous
map-marker New Baltimore, Michigan

Phone Harrassment

When I discovered they were charging me 3x the amount that DTE Energy was, I cancelled my service. They have called me 50 FIFTY FREAKING TIMES since 6/22/20
View full review

User's recommendation: do NOT fall for this scam

1 comment
Machele Imf

It is usually best to not answer the cell phone from an unrecognized number. "Tis also usually best to get your energy service from DTE or Consumers Energy, etal.

Better service. These other firms entice you to switch to them with lower rates---for one year, at which time the rates go up, usually higher than DTE, etc.

Michele C Bju

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Buyer Beware!

In November of 2019, I moved to a new home and still had my previous residence. My new home is 20 minutes from my old home. I get my gas bill from Nicor for my new home and it is $85 for a full month at my new residence. Same full month bill for my previous residence is $227. SAME THERMS USED, this makes no sense. So I study my bill and find at my new residence everything comes directly from Nicor. On my previous residence, my energy supplier is listed as Direct Energy. Direct Energy has been raping me! I contact Nicor and they tell me that I have to take it up with Direct Energy. I call Direct Energy and they tell me apparently I signed up with them in 2017. Apparently it was originally a fixed rate contract. Customer service rep told me I originally had a 24 month contract so it expired and I didn't renew my contract so my account went to a variable rate. Apparently I should have received some sort of notification in the mail regarding this, though I have no recollection of this. So apparently if you don't submit a response to their mailings, they feel they can do whatever the heck they want to with your account. I never would have agreed to have them do whatever they wanted with my account. Where was this written? They offered to send me a copy of the document that they supposedly sent me. I refused because it is not merely the fact of what they say the document says but the fact that I do not recall receiving this document and the fact that IT IS NOT, AT ANY TIME, APPROPRIATE to do whatever the heck you want with a customer's account. If my contract expired and they did not receive renewal, how about sending me back to my previous supplier, which would have been Nicor? Every excuse they gave me sounded like a bunch of blah, blah, blah, sorry customer, but this is your problem, not ours. I demanded to talk to someone higher. A few days later, a customer service rep from the office of Direct Energy president (yeh, right) calls me back and gives me the same line of bull. Interestingly she tells me I originally had a 20 month contract. I said, wait- now it was a 20 month contract? she confirmed 20 months. Which raises more red flags, what the heck was it really and why is the story changing? I told them how I always paid my bill on time and yes, I had previously noticed an increase in my bill, but being a single mom with two kids and two jobs, I did not have the time to question it before. Honestly I guess I am so naive that I didn't think that I had to question the validity of a HEATING bill, a basic living expense. I didn't know such companies had goals of ripping off customers. Sure, I've heard of getting ripped off for cell phone companies, cable companies, credit card companies, etc....but this is a very basic living expense. You have got to be kidding me. Comparing therms with my new home, I quickly estimated that they must have ripped me off at least $500 just over the last few months alone. I told her how I came to this conclusion. I told them they have a very dishonest company who does not have its customers' best interests in mind. I said a bunch of things that I have no regrets saying because it is darn true. They should be ashamed of themselves, taking advantage of people for a basic living expense. It's sick. So after spending all this time on the phone arguing with these people, she offers to send me a check for $100. That was even more insulting. That I pointed out at least $500 in overcharges and she thought I was going to wait for a $100 check to come in the mail to shut me up. I told her so.....she got huffy. She said, are you going to accept the $100 or not? I said I would not accept $100 to shut me up. She didn't like my answer. She said, well if you decide you want the $100, you call me back. I could no longer stand it. I hung up on her. May this company rot in a dark hole. They depend on ordinary people not having the time or energy to keep track or argue these things. I barely have the energy to write all this here but I have to warn others. Stick with NICOR, or keep careful diligence over these things. Don't assume these "choice suppliers" have good intentions. I have contacted Nicor and requested to be put on the "no contact" list for any other suppliers. Other than that, Nicor probably won't give a care, as I am not certain I have the energy to fight with them over this too. They should not have Direct Energy on their list of suppliers, knowing that they rape their customers.
View full review
Loss:
$500
Cons:
  • Variable price scam
  • Innacurate and confusing biiling
  • Rude call center personal

Preferred solution: Let the company propose a solution

1 comment
HWACares

Good morning, Michele. We are very disappointed to hear how your experience with us has unfolded.

Our primary goals always include responding efficiently, providing outstanding customer care, and ensuring our customers have re-established the peace of mind that comes with having a trusted supplier company working with them. If there are any remaining questions or concerns regarding your account referenced in your review, please do not hesitate to contact us so that we may take a closer look for you. Our Live Chat team https://www.directenergy.com/ and Social Media team https://www.facebook.com/directenergy/ are available Monday - Friday 8:00 am through 5:00 pm CST. Thank you for your time.

We hope you have a great weekend. - Megan / Digital Care

Annmarie M F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bridgeport, Connecticut

To file a complaint

Trying to get new services!!!
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Don't know yet!

1 comment
HWACares

Hi Luiza, Welcome to Direct Energy. We would love to help you with all the questions you may have for a new service.

It will be a pleasure to help with your energy needs. Please feel free to contact us at 1-86*-***-****, Monday through Friday 8:00 a.m. - 8:00 p.m. CST and Saturday 8:00 a.m.

- 5:00 p.m.

CST, or engage with our Live Chat agent from www.directenergy.com It will be a pleasure to help you, and we look forward to hearing from you! – Emma / Digital Care