Not resolved
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

This company is pretty much the bottom of all energy companies and please avoid them! I don’t even know where to start!

One the customer service is the worst they don’t not speak English which I truly have nothing against that but when I spoke to the customer service I was upset and yelled and her and she said thank you which was completely ridiculous! Then I was promised $100 when I signed up with the company! Come to find out it’s two payments of $50 on a gift card well guess what a year into my contract and I have received nothing from them! I email and call and they say they will have someone contact me and that never happens.

So the final thing happened which is completely unethical they disconnected my service when I called and asked why they said because the account was past due I advised them I had a scheduled payment on the account they advised me scheduled payments don’t stop them from disconnecting the service how ridiculous is that then what’s the point of having a schedule payment?! Please do yourself a favor and avoid this company at all cost!!!!!

Product or Service Mentioned: Direct Energy Customer Care.

Reason of review: Problems with payment.

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