Direct Energy Contact Information

Toll-Free Number:

  • (866) 420-3174

Customer Service:

  • (888) 305-3828
  • (866) 420-3174

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Currently you can call only US numbers.

Summary of Direct Energy Customer Service Calls

1 TOTAL CALL
100% SUCCESSFUL CONNECTIONS
00:16 AVG CALL DURATION
0% ISSUES RESOLVED
Social Networks:
Mailing Address:
Direct Energy
12 Greenway Plz Ste 600
Houston, TX 77046-0813
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Direct Energy Rating Stats

2.5 out of 5 stars
based on 226 reviews
See all 669 reviews reviews

Rating stats

  1. 172 reviews
  2. 42 reviews
  3. 8 reviews
  4. 1 review
  5. 3 reviews

Rating trend

About Direct Energy

Top 5 Likes about Direct Energy

Initial contract price, Idea of a cost savings, Rates were great in the beginning, Price, Possiable savings

Top 5 Dislikes about Direct Energy

Customer service, False promises and run-around, Variable price scam, Given the runaround, Their customer service

Summary

Direct Energy is a retailer of energy and energy services. With over 5 million customers in Canada and the United States, it is the largest energy and home services retailer in North America. The company was founded in Toronto in 1986. In 2000, the company was acquired by Centrica, the UK-based parent of British energy retailer British Gas. Direct Energy's U.S. operations span 20 states and the District of Columbia including: Texas, Ohio, Michigan, Illinois, Pennsylvania, California etc. In Canada, Direct Energy has operations in Ontario, Alberta, British Columbia, Manitoba and Quebec. Direct Energy is a regulated gas and electricity provider in Alberta, operating under the Direct Energy Regulated Services brand. For residential customers and small business, Direct Energy offers fixed price electricity and gas plans, as an alternative to the local utility. Through its services division, Direct Energy installs and services heating, ventilating and air conditioning equipment. It also can perform energy retrofits and other energy management projects at larger facilities.

Direct Energy reviews and complaints

Direct Energy is ranked 35 out of 880 in Utility category

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Direct Energy Stats

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Number of Comments

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Number of Calls

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