Not resolved
1.1
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
0 comments

I ended my service with direct energy july 2018 during that call i gave them my forwarding address.Since then i wasted 35 working days for my deposit refund. Everytime i phoned them the always tell me the cheque was mail sept 13 .

All this time i havnt received yet any I phoned them everyweek to update but same amswer .There is no actions done for the refund yet. To think i paid the deposit once i hooked up with direct energy.

It ‘s too fustrating that i pay my bills on time yet took so much time to call and put on hold got same answer from csr. thank you!

Product or Service Mentioned: Direct Energy Account.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like