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I am moving this Thursday due to a change in owners.Direct Energy is refusing to allow me to cancell services since I am under contract and do not have a new address in their service area.

I keep calling in and everyone keeps teling me that without and address in their service area I cannot stop services and must continue paying the bills at this address. They have issued a stop order on my account telling me I cannot stop servcies until I provide a new address in their area to continue the contract. I was forced to file bankruptcy last month when identity theft destroyed my name. They have refused to even ackowledge this and document received documentation or take the info down.

They have made it clear until the court sanctions them they do not care.

STAY AWAY FROM DIRECT ENERGY!!!They are the worst company ever.

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DirectEnergyHelp
Houston, Texas, United States #1320687
Direct Energy Verified Representative

We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

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