I formerly used Direct Energy for my home electricity. I have a long story but I will keep it short.
In a nutshell: they will D/C your service without notice, send D/C notices (every now and then) BEFORE the actual bill, charge collection fees when they don't call you and their customer service is the rudest and biggest douchebags they could find to work for them. I am pretty much saying - stay away from them! They called us so much to where it got to the point my husband was cussing them out every time and making them hang up on him.
HA! Entertained me...
Review about: Direct Energy Electricity Supply.