Product: Direct Energy Account Clear all filters (0 of 75 reviews match)
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I ended my service with direct energy july 2018 during that call i gave them my forwarding address.Since then i wasted 35 working days for my deposit refund. Everytime i phoned them the always tell me the cheque was mail sept 13 . All this time i havnt received yet any...
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1.1
Product
Direct Energy Account
#1387260
We somehow have $692 past due that is due in two weeks or we’ll be disconnected. The only way DE will set up a payment plan is if we re-enroll. I don’t want to! We are current with AEP but could still be disconnected because of a questionably high balance left with...
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1.0
Product
Direct Energy Account
I didn't like
  • Outrageous company practices
#1358307
We have been with Direct Energy for years now. For the most part we have been happy but noticed all the time that the monthly bills seem to be getting higher and higher. Until we finally got a $600 bill in the mail in the middle of Summer???!!!! When we contacted them...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are so sorry to hear that we have lost you as a customer! It's certainly not a wish that we want any of our customers to leave. If you are still experiencing issues with ou...

1.0
Product
Direct Energy Account
#1342988
As per contract-(JUNE 2017)- I was suppose to get a 500 dollar visa gift card in three installments . I received first card last summer as promised for 150. I was suppose to get second card for $150 after ONE YEAR of service, which was June 2018. I still have not...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We can completely understand your frustration, and certainly, want to help in finding a resolution! If you could please send us an email with your account information to dedig...

4.1
Product
Direct Energy Account
#1328246
Guess what? They never canceled it. After receiving a very high bill 2 months in a row, my brother-in- law called Nicor and found out Direct Energy still had their account. We are going to pursue whatever means to get this rectified. I will contact the Attorney...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We regret to hear you have had this kind of experience. We would like to investigate this concern and get to the bottom of the cancellation concern as mentioned. Please email ...

1.0
Product
Direct Energy Account
#1194136
They cutoff my fixed rate after one month liars so now they charged me 3 times what i was paying its a scam
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize that you have had this kind of experience. We would like to review that account details with you to see why this happened and get it corrected if the rate is inco...

Product
Direct Energy Account
#1194071
Direct Energy is charging me 3x the going rate in my area. Since purchasing my home in 1997 I was always careful to keep my account with our local energy company. I don't buy into un-regulated energy markets (California Enron Fiasco). Today I learned I've been a Direct...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We would like to take a look into the concerns you mentioned. Please email us your account number and address to dedigitalcare@directenergy.com so we can speak with you regard...

Product
Direct Energy Account
#1178455
Allowed my husband to sign for this servicewho has nothing to do with my business. He actually was allowed to sign a contract me not knowing.. his name is no where on my business..
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon, we are sorry to hear of the experience you have had. We would like to review the concerns mentioned further. Please send us an email at dedigitalcare@directene...

1.5
Product
Direct Energy Account
#1135010
A guy a few years ago came to my door from direct energy. I was just looking into bundling my services with either them or the provider I am now with. I asked him straight up if everything would be with them. And when I mean everything I asked my electricity, gas,...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for providing your feedback. We apologize that your experience has not been a good one. We wanted to let you know we have forwarded this feedback over to a resolut...

1.0
Product
Direct Energy Account
#1086856
I was contacted by Direct Energy in October of 2016 to renew my electric service contract with them. I explained that my business may have to relocate due to a problem with the current building lease. The representative assured me that if we moved from the current...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi, we are sorry to hear of this experience you had. That is not the way we want you to feel about our company. We would like to review the account further and see what option...

1.2
Product
Direct Energy Account
I liked
  • Potential costs savings of their electric plan
I didn't like
  • Early termination fee
#1079050