Product: Direct Energy Account Clear all filters (69 of 69 reviews match)
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Direct Energy is charging me 3x the going rate in my area. Since purchasing my home in 1997 I was always careful to keep my account with our local energy company. I don't buy into un-regulated energy markets (California Enron Fiasco). Today I learned I've been a Direct...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We would like to take a look into the concerns you mentioned. Please email us your account number and address to dedigitalcare@directenergy.com so we can speak with you regard...

Product
Direct Energy Account
#1178455
Allowed my husband to sign for this servicewho has nothing to do with my business. He actually was allowed to sign a contract me not knowing.. his name is no where on my business..
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon, we are sorry to hear of the experience you have had. We would like to review the concerns mentioned further. Please send us an email at dedigitalcare@directene...

1.5
Product
Direct Energy Account
#1135010
A guy a few years ago came to my door from direct energy. I was just looking into bundling my services with either them or the provider I am now with. I asked him straight up if everything would be with them. And when I mean everything I asked my electricity, gas,...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for providing your feedback. We apologize that your experience has not been a good one. We wanted to let you know we have forwarded this feedback over to a resolut...

1.0
Product
Direct Energy Account
#1086856
I was contacted by Direct Energy in October of 2016 to renew my electric service contract with them. I explained that my business may have to relocate due to a problem with the current building lease. The representative assured me that if we moved from the current...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi, we are sorry to hear of this experience you had. That is not the way we want you to feel about our company. We would like to review the account further and see what option...

1.2
Product
Direct Energy Account
I liked
  • Potential costs savings of their electric plan
I didn't like
  • Early termination fee
#1079050
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Direct Energy - I want my money back

Yes they took my money put it on the wrong acc cause I pay the wrong bill and won't refund my money back to my debit card and they been hanging up on me and lie about the manager not being there
1.0
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Additional Fees
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product
Direct Energy Account
#1048121
I was never made aware that my contract ended and was never offered my direct energy to renew my contract instead they put me on a variable which I was paying 10 to 13 percent until I noticed. Then to end the contract I owed them and paid over $500. This is a scam.
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning, we are sorry for your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if has yet to be addressed....

1.0
Product
Direct Energy Account
#1041169
A door-to-door salesman never informed me that he was not directly from my enery company.He then was condescending in explaining he was trying to give me a fixed rate. He also violated his own company's conduct rules by staying with me after he was supposed to leave...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning! We want to apologize for the bad experience you had with one of our Door to Door sales agents and with Direct Energy. We would like the opportunity to provide f...

Product
Direct Energy Account
#1026720
After a month of moving, a sales man from Direct Energy came to our house when I wasnt even there at home. They said to my wife, like they spoke to my friends in next apartments. They just signed for this and you can also sign for this wonderful service, where you can...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hello! We are sorry to hear about your negative experience with Direct Energy and with one of our sales agents. If this issue has yet to be resolved we would like the opportun...

Anonymous
Laurie Johnson

The same exact thing happened to me! I wasn't home and my husband signed us up and fell for their shpeel!! I didn't even know until winter came and my bills were outrageously ...

1.0
Product
Direct Energy Account
#980762
I signed up for Direct Energy on my sheet I signed there nothing stateing cancellation fee. I called and then trying going on line to pay but couldn't, i entrred the account number but the recordinhg said it couldn't be found. I still feel I do not owe a anything but...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon, we are sorry for your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if has yet to be addresse...

Product
Direct Energy Account
#946161
The guy on the phone YELLS at me when I was just trying to ask how I can't be on file, yet they just called me? So they reset up my electrical account and the next call I get is from a debt collector on behalf of direct energy and I've paid all my electrical...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon, we are very sorry to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if has yet to...

Lloydminster, Alberta
Product
Direct Energy Account
#926223