Product: Direct Energy Account Clear all filters (68 of 68 reviews match)
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A guy a few years ago came to my door from direct energy. I was just looking into bundling my services with either them or the provider I am now with. I asked him straight up if everything would be with them. And when I mean everything I asked my electricity, gas,...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for providing your feedback. We apologize that your experience has not been a good one. We wanted to let you know we have forwarded this feedback over to a resolut...

1.0
Product
Direct Energy Account
#1086856
I was contacted by Direct Energy in October of 2016 to renew my electric service contract with them. I explained that my business may have to relocate due to a problem with the current building lease. The representative assured me that if we moved from the current...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi, we are sorry to hear of this experience you had. That is not the way we want you to feel about our company. We would like to review the account further and see what option...

1.2
Product
Direct Energy Account
I liked
  • Potential costs savings of their electric plan
I didn't like
  • Early termination fee
#1079050
I was never made aware that my contract ended and was never offered my direct energy to renew my contract instead they put me on a variable which I was paying 10 to 13 percent until I noticed. Then to end the contract I owed them and paid over $500. This is a scam.
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning, we are sorry for your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if has yet to be addressed....

1.0
Product
Direct Energy Account
#1041169

Direct Energy - I want my money back

#1048121
1.0
Details
Yes they took my money put it on the wrong acc cause I pay the wrong bill and won't refund my money back to my debit card and they been hanging up on me and lie about the manager not being there
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Review about Direct Energy App from Houston, Texas

#498538
I used the direct energy app to pay my bill, apparently the app created it's own service and wasn't going towards my power 2 go account. So my lights get cut off at -$11.16, I call to find out why they were off and they explained I shouldn't use the app to pay my bill. I had no problem with that as they told me they would credit me the money I had paid on the app towards my power 2 go account and that my power would be on in an hour. Wrong. It's...
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A door-to-door salesman never informed me that he was not directly from my enery company.He then was condescending in explaining he was trying to give me a fixed rate. He also violated his own company's conduct rules by staying with me after he was supposed to leave...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning! We want to apologize for the bad experience you had with one of our Door to Door sales agents and with Direct Energy. We would like the opportunity to provide f...

Product
Direct Energy Account
#1026720
After a month of moving, a sales man from Direct Energy came to our house when I wasnt even there at home. They said to my wife, like they spoke to my friends in next apartments. They just signed for this and you can also sign for this wonderful service, where you can...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hello! We are sorry to hear about your negative experience with Direct Energy and with one of our sales agents. If this issue has yet to be resolved we would like the opportun...

Anonymous
Laurie Johnson

The same exact thing happened to me! I wasn't home and my husband signed us up and fell for their shpeel!! I didn't even know until winter came and my bills were outrageously ...

1.0
Product
Direct Energy Account
#980762
I signed up for Direct Energy on my sheet I signed there nothing stateing cancellation fee. I called and then trying going on line to pay but couldn't, i entrred the account number but the recordinhg said it couldn't be found. I still feel I do not owe a anything but...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon, we are sorry for your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if has yet to be addresse...

Product
Direct Energy Account
#946161
The guy on the phone YELLS at me when I was just trying to ask how I can't be on file, yet they just called me? So they reset up my electrical account and the next call I get is from a debt collector on behalf of direct energy and I've paid all my electrical...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon, we are very sorry to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if has yet to...

Direct Energy Lloydminster, Alberta
Product
Direct Energy Account
#926223
An old direct energy bill showed up on my husband's credit. My husband never authorized this account. We verified that the account is at an address my husband never lived at. I received a call today from the direct energy president saying he reviewed the tape and a...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon, we are very sorry in the delayed response and to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to reso...

Anonymous
Anonymous

I have the same issue... debt collectors keep calling me that i owe the company....I've never been associated with that company nor Have I ever lived in nor are close to the s...

Product
Direct Energy Account
#811607
Direct energy bought the company I was with. They got on the phone with me when I went to renew with the old company. Unfortunatley I went with them, even though they charged more and wouldn't come down. I now found a utility company that charges way less. I...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hello! First, we want to apologize for the delay in the response and for your frustration with our cancellation policy. Has your issue been resolved? If not we would like the ...

h.kitchener
h.kitchener

Read the contract you signed. SOP is a year's contract with auto renewal after the first year. They rely on people not cancelling after the year so at that point they raise th...

Product
Direct Energy Account
#796241
Direct energy calls me all the time asking for a person that doesn't live here, never has. I grew up in this house and I'm 60. I have told them who I am, my address and they say they will remove my number but they never do. If I could file harassment charges I...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon, we are very sorry to hear of your negative experience with Direct Energy. If you would like we can place you on our Do Not Contact List if these phone calls ar...

1.7
Direct Energy Mason City, Illinois
Product
Direct Energy Account
I didn't like
  • Harassing phone calles
#795339