Have tried to cancel Direct Energy service for three years. Every time I'd call, I'm told no problem we'll take care of it.
Recently, I called again to cancel and was told I signed an agreement in April, which is when the current agreement would end. I stated that, "I would not sign an agreement for something I've tried to cancel for three years." I was then told they could cancel it but I'd be charged an early $104.00 cancellation fee. Then I was told that the Nest thermostat that I was sent would need to be sent back or be charged $199.00 for it. The question and answer below is quoted from the FTC.
(https://www.consumer.ftc.gov/articles/0181-unordered-merchandise) Q. Am I obligated to return or pay for merchandise I never ordered? A.
No. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift.
Product or Service Mentioned: Direct Energy Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Preferred solution: Remove cancellation fee as I did not sign current agreement..