Mississauga, Ontario
2 comments
Not resolved

Bad Customer Service on the phone and billing us even we don't even have any service from them anymore.

I called in Direct Energy Ontario in March 3 times about the Remove the Water Heater tank from my house. The representatives mentioned the Billing will stop as soon as we drop off the Water Heater tank in the Drop off Stations. So we did on March 29th, 2010 and we received the Removal number.

I still received the Billing from Direct Energy in April. I called and the representative told me it will take 2 or 3 billing cycles. I should still pay the bills, which I did until August Bill.

I called in August 20, 2010 3:30PM, the representative; "Kennel" answered my call. But I was on hold for 20 minutes. He said he was trying to call other department for this issue. At the end, he said he will call me back and I gave him my contact number. I NEVER HEAR FROM HIM.

I called back on August, 23, 2010 11:35 PM, the representative; "John" answered my call. He confirmed that I should get the refunded back. I was happy about that. But I forgot to check the refunded amount.

I called back on same day at 12:19 PM, the representative; "Ashley" answered my call. She gave me the total amount $95.03. But it was not the right amount. I asked her to give me the break down and she refused to do so. She said it was the system calculated and she couldn't give me the break down but just the period – April 16, 2010 to August 23, 2010.

I mentioned it should start from March 29th, 2010. She said they got the Water Heater tank from the Drop off station until April 16th, 2010. It was not my problem when your internal transfer the tank. It was in your company place and I got the confirmation on March 29th, 2010, you had the tank. I asked for the Supervisor and I got the run-around statement – "No Supervisor right now, he/she will call back you in 72 hours". (NEVER HEAR FROM ANYONE!). I asked that what happen if no one calls back. She said call back here again! I bet Ashley never put my request for Supervisor, just like the first time – no one call me back.

I asked what about my last Friday's call. She said no one record any call back from last Friday and no one called "Kennel" in the term.

I paid $22.99 + GST in past April/May/June and HST on July and August in full. I don't get all my money back. It is crazy. Don't ever trust them when they ask you to pay first and they will pay you back - WITH LESS THEN YOU PAID THEM for no service at all.

Review about: Water Heater.

Review #195635 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Direct Energy?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
DirectEnergyHelp
Houston, Texas, United States #1320673
Direct Energy Verified Representative

We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

Andrea
#221231

I'm suffering the same thing right now. Old tank was returned May 4th and it's now December and I'm STILL being billed. DirectEnergy gives me email addresses that bounce, fax numbers that they claim never receive the fax that I have now sent 3 times!

You May Also Like

Direct Energy - Billing issue Direct Energy "I was billed on budget billing every month since 6-2016 for $342.00 over several months the credit balance was not used toward the bill, so we amassed a credit of..." Read more Missouri Wind And Solar - Bad review's done buy people paid by Thermodyne systems Missouri Wind And Solar "We purchased a Missouri Freedom General 2- 48/96V 2000W turbine,Coleman 440 HVA charge controller,10,000W Aims inverter/charger,48V Diversion dump load resistor(4resistor dump),3phase break switch,100A fuse and holder and all the goodies..." Read more Waste Pro USA - Recycle bin just skipped ! And not emptied Waste Pro USA "I called twice as I was the ONLY one on my block that did not get my recycle bin emptied!I was assured it would be addressed.Well it is now 8:30pm..." Read more Waste Management - HORRIBLE customer service! Waste Management "...We received a bill from WM..which had already been paid......" Read more Truebill Inc - Truebill.com Scam Truebill Inc "The main reason why I downloaded this app was to cancel unwanted subscriptions. After a month of "canceling" the subscriptions, I was still being billed out by the companies! I..." Read more Fashionmia - Loved my dresses Fashionmia "I ordered 3 times for a total of 8 dresses. I ordered a size up and loved them all. I auggest you check out the size chart. Also, shipping takes..." Read more Gigmasters is a scam Gigmasters "My name is Floyd I go by the name Elvis Floyd I am an Elvis impersonator. I have been with gig masters for 5 years.I will perform form many events..." Read more Keystone Rv - Front cap fading Keystone Rv "I have contacted Keystone several times, published to story in Trailer Life, contacted the dealer twice, and they also contacted Keystone. Basically, the feedback was no warranty, no repair. I..." Read more