Product: Direct Energy Customer Care Clear all filters (60 of 60 reviews match)
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they have no idea who I am yet the bank claims ice a collection agency says I owe them money I have no way to contact ice!!!!!!!!!!!!!! I want to buy a house and my credit is messed I can not pay the bill, even though I feel I should not. I can not work things out with Direct Energy...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for the frustration this has caused. We would really like to further assist you with the concerns you have mentioned. Please email us at dedigitalcare@directenerg...

Product
Direct Energy Customer Care
#1156726
Multiple phone calls, a couple different numbers called from and different people.Called my wife multiple times while she was at work and then just called. Use the line "expressed interest" to try and get around the fact that they are cold calling. How the heck do they...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience that this may have caused you. We would like to add your address or phone number to our internal Do Not Contact list. Please provide the ph...

Product
Direct Energy Customer Care
#1136853
My father received a call from Direct Energy about auto-renewing their service. First - they didn't even have the state correct. Second they said they were from DUKE Energy. He then receives a letter confirming his auto renew for over $400! When I called to cancel this...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for contacting Direct Energys Customer Care Department. We apologize for any inconvenience this may have caused you or your family. We would like to investigate this...

1.0
Product
Direct Energy Customer Care
I didn't like
  • Customer service
  • Billing tactics
#1084198
One month later, Direct energy shows up and also wants to see my bill. They claimed that people on the other program are being double charged..... well I saw no difference in my bill that month so I figured I would show them. They pointed at a number on my bill and...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for leaving a review. We are sorry to hear of this experience you had with us. We would really like to assist you further with this. Please send us an email at dedig...

Product
Direct Energy Customer Care
#1068297
98!! Services continued and I was not notified that there was an issue. The same situation happened with a previous tenant and Direct Energy actually called me to collect payment after 3 months of no payment. Why was I not contacted/called this time??!! Instead, they...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning, we are very sorry for your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue. Please email us at de...

1.0
Product
Direct Energy Customer Care
#1042298
I had the same experience.I called them a year ago when I got an increase notice. The representative I spoke advised me what plan to go with to remain on "budget billing" which is what I was always on with NYSEG Solutions. I got a letter a few months ago that said my...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning! First, we want to apologize for the delay in response and the negative experience you have had with Direct Energy. We would like the opportunity to look in to yo...

Product
Direct Energy Customer Care
#1029810
Paid $99 disconnection fee with check Paid disconnection fee with check #1001 on August 22nd.Still being harrassed by collection agency for the $99.It has brought my credit score down to a negative. When I learn how to sue this company , i am definetly going to do so....
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hello! We want to apologize for any confusion and frustration with Direct Energy. We would like the opportunity to assist you with this issue and contact the collection agency...

Product
Direct Energy Customer Care
I didn't like
  • Being ripped off
  • I chose them and they screwed me
#1014803
Some third-party for direct energy signed us up for a long-term contract over the phone with a verbal contract. The only problem is they spoke to a low-level employee which had no authority to sign any contracts. Now they want many thousands of dollars in termination...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning! We are very sorry in the delayed response and to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to resolv...

1.5
Product
Direct Energy Customer Care
#985462
Have tried to cancel Direct Energy service for three years. Every time I'd call, I'm told no problem we'll take care of it. Recently, I called again to cancel and was told I signed an agreement in April, which is when the current agreement would end. I stated that, "I...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hello! First we want to apologize for your negative experience with Direct Energy. We would like to review your account to see if we can assist in any way if this has not been...

Product
Direct Energy Customer Care
#971875
I was misinforned regarding Direct Energy being a 3rd party contractor with a 3 year contract. I advised the representative the house was a rental and i was moving within 6 months. I recieved a NEST thermostat and returned it. The Nest company verified it's return. Now...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon, we are sorry for your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if has yet to be addresse...

1.0
Product
Direct Energy Customer Care
#956822