Product: Direct Energy Customer Care Clear all filters (0 of 71 reviews match)
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They continuously disconnect service regardless of payment! They disconnected me TWICE in ONE MONTH, HOW IS THIS LEGAL OR POSSIBLE?! I've paid over $500 in two months and have been disconnected 3 times! I'M IN THE DARK AS I LEAVE THIS REVIEW!! Customer service is TRASH...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are so sorry to hear about this experience, and can completely understand your frustrations. This is certainly not the type of experience that we want any of our customers ...

Anonymous
LAREYNA

ARE U A TEXAS CUSTOMER IM THINKING ABOUT SWITCHING TO THEM

1.0
Product
Direct Energy Customer Care
#1306510
The door bell rang during dinner time. He wanted to know who my carrier was and if I would give him old bills. If this is your business practice, I want no part of your services. Please do not come back and harass again
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking time out of your day to provide us with feedback. We regret to hear you have had a poor experience and would be happy to add your address to our Internal ...

Product
Direct Energy Customer Care
#1281091
Fraudulently took over my account for 2 yrs. 3rd party verification was bullshit! Is offering me 600.00 to go away. Class action suit
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We regret to hear you have had a negative experience and would be happy to review the account to offer further assistance in resolving your concerns. For help, please email us...

Product
Direct Energy Customer Care
#1241213
This is a horrible company that preys on people, literally. I hope they go out of business right quick. Not only did they triple our electric rates, but even a year after we cancelled they repeatedly call us at all hours of the day and night, despite us blocking the...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for bring this concern to our attention. I would like to look into this further for you to ensure you are placed on our Internal Do Not Call List. Please email us at...

1.0
Product
Direct Energy Customer Care
I liked
  • Possible savings
I didn't like
  • Our electric bill tripled
#1234984
From 12 Feb 2017 to 4 Apr 2017, direct energy has called my phone 87 times. They have even called 3 times in one minute. I have 21 recorded conversations requesting that I be removed. They have refused to do so. Anytime I ask to be removed, the person on the other end...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us with your phone number...

1.0
Product
Direct Energy Customer Care
#1226141
This company has called me daily, sometimes more than once a day via a No Caller ID number that is unable to be answered for weeks now.It goes directly to voicemail after one ring. When listed in my voicemail it ranges around a local number beginning with 226. I am...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us with your phone number...

1.0
Product
Direct Energy Customer Care
I didn't like
  • Harassing phone calls
#1214489
Our business is called constantly throughout the day from multiple different numbers.I've blocked many of them, but they will still come through on occasion from other numbers I have not yet blocked. As if that is not enough, sales persons are now coming into our...
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Product
Direct Energy Customer Care
#1204100
When I received the call from Direct Energy, I told her I wanted to keep what I had... IGS. If she asked me if I was under a contract, I didn't know it. She continued telling me the price difference, and I said ok, I would change. Now a Rep. from IGS comes and tells me...
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Product
Direct Energy Customer Care
I didn't like
  • Dealing with them
#1203666
" I ask why they have been robo dialing me for months she says they want to save me money on my electricity if I'll just give her some information. When I say no I just want you to stop calling me she hangs up. I'm not sure if this is direct energy or not. I can't...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning. We apologize for the inconvenience this has caused you and your family. We would like to speak with you so we can add you to the Do Not Call List. Please email u...

Product
Direct Energy Customer Care
#1196059
Business services was placed on my residential account by my x husband with out my permission.The utility services are not in his name so I have no idea how this company was able set up something without my permission. I have no idea why anymore would want to...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Afternoon. We apologize that your experience with Direct Energy was anything less than exceptional. We would like to review this account further with you and investigate ...

1.0
Product
Direct Energy Customer Care
#1185383