Product: Direct Energy Customer Care Clear all filters (0 of 76 reviews match)
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Email I sent them: I just made a payment this morning and have proof that I paid more than what I was negative. You just *** me off. This is ridiculous. You just sent a message an hour ago that I was negative and I paid immediately. I Am furious and you will be losing...
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1.0
Product
Direct Energy Customer Care
#1413978
This company is pretty much the bottom of all energy companies and please avoid them! I don’t even know where to start! One the customer service is the worst they don’t not speak English which I truly have nothing against that but when I spoke to the customer service I...
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1.0
Product
Direct Energy Customer Care
#1400085
Beware! Direct Energy Heating Service contract with a total waste of money. They are unable to have one of their own service company come to repair my boiler, After 2 weeks I was given authorization by them to get. 3rd part to do the repair. Its been over 60 days and...
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Product
Direct Energy Customer Care
#1392774
They continuously disconnect service regardless of payment! They disconnected me TWICE in ONE MONTH, HOW IS THIS LEGAL OR POSSIBLE?! I've paid over $500 in two months and have been disconnected 3 times! I'M IN THE DARK AS I LEAVE THIS REVIEW!! Customer service is TRASH...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are so sorry to hear about this experience, and can completely understand your frustrations. This is certainly not the type of experience that we want any of our customers ...

Anonymous
LAREYNA

ARE U A TEXAS CUSTOMER IM THINKING ABOUT SWITCHING TO THEM

1.0
Product
Direct Energy Customer Care
#1306510
It is a 103degrees here in Texas at night. 7/3/18 a idiotic rep turned my service off causing all food and medicine store in the refrigerator to go bad. When I called them they told me it was an error on their side and it would take 1 hour to turn it back on. I called...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking the time to provide us with your feedback. We regret to hear you have had a frustrating experience as this is definitely not the type of customer care we ...

1.1
Product
Direct Energy Customer Care
#1295204
The door bell rang during dinner time. He wanted to know who my carrier was and if I would give him old bills. If this is your business practice, I want no part of your services. Please do not come back and harass again
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking time out of your day to provide us with feedback. We regret to hear you have had a poor experience and would be happy to add your address to our Internal ...

Product
Direct Energy Customer Care
#1281091
After 2years being customer i stoped the service after requesting new service at new apartment under same account then day after been told that i have to proof my identity ssn an id !! Agents over the phone talk with bad atitude even her name nina and supervisor is the...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We regret to hear that you had this kind of experience when you called in for help. I have forwarded your feedback to our management team for further review. Please email us y...

1.0
Product
Direct Energy Customer Care
#1273676
Fraudulently took over my account for 2 yrs. 3rd party verification was bullshit! Is offering me 600.00 to go away. Class action suit
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We regret to hear you have had a negative experience and would be happy to review the account to offer further assistance in resolving your concerns. For help, please email us...

Product
Direct Energy Customer Care
#1241213
This is a horrible company that preys on people, literally. I hope they go out of business right quick. Not only did they triple our electric rates, but even a year after we cancelled they repeatedly call us at all hours of the day and night, despite us blocking the...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for bring this concern to our attention. I would like to look into this further for you to ensure you are placed on our Internal Do Not Call List. Please email us at...

1.0
Product
Direct Energy Customer Care
I liked
  • Possible savings
I didn't like
  • Our electric bill tripled
#1234984
From 12 Feb 2017 to 4 Apr 2017, direct energy has called my phone 87 times. They have even called 3 times in one minute. I have 21 recorded conversations requesting that I be removed. They have refused to do so. Anytime I ask to be removed, the person on the other end...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us with your phone number...

1.0
Product
Direct Energy Customer Care
#1226141