Product: Direct Energy Customer Care Clear all filters (66 of 66 reviews match)
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This company has called me daily, sometimes more than once a day via a No Caller ID number that is unable to be answered for weeks now.It goes directly to voicemail after one ring. When listed in my voicemail it ranges around a local number beginning with 226. I am...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us with your phone number...

1.0
Product
Direct Energy Customer Care
I didn't like
  • Harassing phone calls
#1214489
Our business is called constantly throughout the day from multiple different numbers.I've blocked many of them, but they will still come through on occasion from other numbers I have not yet blocked. As if that is not enough, sales persons are now coming into our...
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Product
Direct Energy Customer Care
#1204100
When I received the call from Direct Energy, I told her I wanted to keep what I had... IGS. If she asked me if I was under a contract, I didn't know it. She continued telling me the price difference, and I said ok, I would change. Now a Rep. from IGS comes and tells me...
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Product
Direct Energy Customer Care
I didn't like
  • Dealing with them
#1203666
" I ask why they have been robo dialing me for months she says they want to save me money on my electricity if I'll just give her some information. When I say no I just want you to stop calling me she hangs up. I'm not sure if this is direct energy or not. I can't...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning. We apologize for the inconvenience this has caused you and your family. We would like to speak with you so we can add you to the Do Not Call List. Please email u...

Product
Direct Energy Customer Care
#1196059
Business services was placed on my residential account by my x husband with out my permission.The utility services are not in his name so I have no idea how this company was able set up something without my permission. I have no idea why anymore would want to...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Afternoon. We apologize that your experience with Direct Energy was anything less than exceptional. We would like to review this account further with you and investigate ...

1.0
Product
Direct Energy Customer Care
#1185383
they have no idea who I am yet the bank claims ice a collection agency says I owe them money I have no way to contact ice!!!!!!!!!!!!!! I want to buy a house and my credit is messed I can not pay the bill, even though I feel I should not. I can not work things out with Direct Energy...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for the frustration this has caused. We would really like to further assist you with the concerns you have mentioned. Please email us at dedigitalcare@directenerg...

Product
Direct Energy Customer Care
#1156726
Multiple phone calls, a couple different numbers called from and different people.Called my wife multiple times while she was at work and then just called. Use the line "expressed interest" to try and get around the fact that they are cold calling. How the heck do they...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience that this may have caused you. We would like to add your address or phone number to our internal Do Not Contact list. Please provide the ph...

Product
Direct Energy Customer Care
#1136853
My father received a call from Direct Energy about auto-renewing their service. First - they didn't even have the state correct. Second they said they were from DUKE Energy. He then receives a letter confirming his auto renew for over $400! When I called to cancel this...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for contacting Direct Energys Customer Care Department. We apologize for any inconvenience this may have caused you or your family. We would like to investigate this...

1.0
Product
Direct Energy Customer Care
I didn't like
  • Customer service
  • Billing tactics
#1084198
One month later, Direct energy shows up and also wants to see my bill. They claimed that people on the other program are being double charged..... well I saw no difference in my bill that month so I figured I would show them. They pointed at a number on my bill and...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for leaving a review. We are sorry to hear of this experience you had with us. We would really like to assist you further with this. Please send us an email at dedig...

Product
Direct Energy Customer Care
#1068297
98!! Services continued and I was not notified that there was an issue. The same situation happened with a previous tenant and Direct Energy actually called me to collect payment after 3 months of no payment. Why was I not contacted/called this time??!! Instead, they...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning, we are very sorry for your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue. Please email us at de...

1.0
Product
Direct Energy Customer Care
#1042298