Not resolved
Additional Fees
Billing Practices
Exchange, Refund and Cancellation Policy
Value for money
1 comment

Some third-party for direct energy signed us up for a long-term contract over the phone with a verbal contract. The only problem is they spoke to a low-level employee which had no authority to sign any contracts.

Now they want many thousands of dollars in termination fees. Avoid them is my opinion!

Product or Service Mentioned: Direct Energy Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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Houston, Texas, United States #1323021
Direct Energy Verified Representative

Good Morning! We are very sorry in the delayed response and to hear of your negative experience with Direct Energy.

We want the opportunity to look into your account to resolve your issue if it has yet to be addressed. Please email us at with your full name, account number, phone number, mailing/service address, and your issue needing to be addressed at your earliest convenience.

Thank you and have a wonderful day. -Rose

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