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I cancelled my account with them on Oct 5th and was told at that time I would receive my $50 refund in 10 business days. On the 4th week I called and I was told it takes 4-6 weeks.

It has been 6 weeks and they can't even find the old account so I'm out of $50.

Usually this amount would be minuscule but with times so hard to me that was a lot of money. Direct energy was a ok electric company but if your prepaid account gets empty your service will get cutoff very fast.

Monetary Loss: $50.

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Houston, Texas, United States #1322068
Direct Energy Verified Representative

Good Morning! We are very sorry in the delayed response and to hear of your negative experience with Direct Energy.

We want the opportunity to look into your account to resolve your issue if it has yet to be addressed. Please email us at with your full name, account number, phone number, mailing/service address, and your issue needing to be addressed at your earliest convenience.

Thank you and have a wonderful day. -Rose

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