1 comment

They are very dishonest in dealing with their customers.Once you sign up with them thats the end of any kind of customer service you get. They add charges that aren't supposed to be on there and they won't work to take the charges off they only harrass you with phone calls that continue everyday and you have the same conversation each day and they tell you they will take the charge off this once but they never take it off. They are very rude and don't care about your complaint or how much they bother you..

Review about: Direct Energy Customer Care.

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Houston, Texas, United States #1322090
Direct Energy Verified Representative

Good Morning! We are very sorry in the delayed response and to hear of your negative experience with Direct Energy.

We want the opportunity to look into your account to resolve your issue if it has yet to be addressed. Please email us at dedigitalcare@directenergy.com with your full name, account number, phone number, mailing/service address, and your issue needing to be addressed at your earliest convenience.

Thank you and have a wonderful day. -Rose

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