Product: Direct Energy Electricity Supply Clear all filters (32 of 32 reviews match)
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We were concerned about electrical hazards in case our house flooded so we contacted Direct Energy. They said we could TEMPORARILY disconnect our power and we could have it turned back on when the danger of flooding had passed. We called the company the next day to...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi, Thank you for reaching-out to us. We sincerely apologize for the experience and we want to work-out the situation as soon as possible. For a quick resolution you may conta...

h.kitchener
h.kitchener

Doesn't Texas have other power companies that you can choose from? You must have chosen Direct Energy because they told you they were cheaper than others, etc. You can choose ...

Product
Direct Energy Electricity Supply
#1096381
Don't do business with direct energy They doubled my rate over the past year after my contract expired. Yet, AEP bill says I'm still on a fixed rate. They're charging me a variable rate yet they it states that I'm still on a fixed rate on my bill. It's very misleading...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We would be glad to review your account, and see what options we have to renew you on another fixed contract if you would like to have a similar rate plan like you had before....

Anonymous
Anonymous

"They doubled my rate over the past year after my contract expired"C'mon.. This isn't a space shuttle launch.You yourself know why your costs went up.

Product
Direct Energy Electricity Supply
#1093440
Our salesman told us our bills would be reduced and that we would produce extra electricity and get paid by our electrical provider. Actually we only produced 70% And we used all of extra in November. Now we are stuck with these things on our roof, a loan to pay for...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi! Thank you for reaching-out to us. If you could please email us at dedigitalcare@directenergy.com with your account number and address, we may then review the matter and wo...

1.0
Product
Direct Energy Electricity Supply
#1083301

Direct Energy Electricity Supply Review

#571166
I cancelled the very next morning after speaking to a door to door salesman. They never switched me back to my previous electric company, leaving my family without electricity AND cancellation fees on both ends! We had to be relocated while waiting for our power to come back on. All of this happening a week before Christmas. We got screwed over by this company! :(
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i change over to direct energy figuring sounds good and first didnt have electricity, an people on phone had no idea finally get bill with both on it great next bills show up on separate evolopes with double adminstration fees and then noticed another $200 for recovery...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon, we are very sorry to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if this has y...

1.0
Direct Energy High River, Alberta
Product
Direct Energy Electricity Supply
I didn't like
  • I chose them and they screwed me
#912725
Horrible company!!Switched back to having NYSEG as our direct provider after having a $70 bill jump to $220. They overcharge and even after we switched the charges still appear on our bill.Never use this company they are a scam!!!!!!
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Afternoon! We are very sorry in the delayed response and to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to reso...

1.0
Direct Energy Clifton Springs, New York
Product
Direct Energy Electricity Supply
#905378
DO NOT LET THEM TALK YOU INTO SWITCHING. I stupidly allowed a representative to talk me into leaving my current supplier and signing up with Direct Energy. He assured me that my electric bills would go down greatly. The plan came with a Nest Learning Thermostat to help...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning, we are very sorry in the delayed response and to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to resolv...

Product
Direct Energy Electricity Supply
#771714
Direct Energy Regulated Service (DE): The most terrible services and rude representatives I have ever received/met!! Before I moved to Grande Prairie i checked two times (i thought one person may not get the job done correctly) to make sure electricity and gas would be...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Afternoon, we are very sorry in the delayed response and to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to reso...

Product
Direct Energy Electricity Supply
#680363
A brash sales person knocked the door and advised me that since I was regularly paying my electric bill on time, government has sent him to me for switching my electricity billing company from TXU to Direct Energy as a reward. When I questioned his authenticity, he...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Afternoon, we are very sorry in the delayed response and to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to reso...

Product
Direct Energy Electricity Supply
#671933
First, the advertised rate of 10.4 per kilowatt hour coupled with FREE Saturdays was a pipe dream/fallacious un-met promise. It was for that quoted rate that I signed up for. But at sign up, I did ask how could we get out of the contract without the early term fees...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Afternoon, we are very sorry in the delayed response and to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to reso...

2.0
Product
Direct Energy Electricity Supply
I didn't like
  • Customer service
  • Very hard to get a hold of
  • Website misrepresentations
#639019
Experience with Direct Energy Services LLC If you are considering buying your electricity from Direct Energy Services (DES), you will need to scrupulously inspect your electric bill every month, and never allow the account to go into the monthly variable condition. I...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Afternoon, we are very sorry in the delayed response and to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to reso...

1.0
Direct Energy Riderwood, Maryland
Product
Direct Energy Electricity Supply
I didn't like
  • Sneaky rate increases
#618036