Product: Direct Energy Electricity Supply Clear all filters (0 of 35 reviews match)
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Upon speaking to direct energy they tell me my contract expired and now For the past year I’ve been on a variable rate and they are just charging me whatever they want. Talk about price gouging. Had I just stayed with my regular provider I would have saved nearly...
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Anonymous
Theresa Nardone

Same thing happened to me. I filed a complaint with the Board of Public Utilities in NJ and I’m waiting to hear back from them. I terminated my service with Direct Energy and ...

1.0
Product
Direct Energy Electricity Supply
#1359541
Direct Energy - Looking into a class action lawsuit to sue you!
Direct Energy - Looking into a class action lawsuit to sue you!
Direct Energy - Looking into a class action lawsuit to sue you!
Direct Energy - Looking into a class action lawsuit to sue you!
I am disabled and on disability and you raised my electric to 3 times what I normally pay! i am on a fixed income and that's why i agreed to the fixed rate of.05 and even signed up for it when it was time to renew and then you say it won't be in effect for 2-3 months?...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi, Kathryn. We certainly understand how upsetting it can be to receive higher bills and would be happy to review the account with you to see how we may help. For assistance, ...

Product
Direct Energy Electricity Supply
I liked
  • It was ok til now
I didn't like
  • I used to like you
#1245240
Even though I am no longer a Direct Energy customer, I attempted to pay the bill. However, I'm still being harassed about this bill and they're not crediting the invoice either. It's a long story, but I pay my bills and am not a deadbeat. This bill came about because...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking the time to provide your feedback. I apologize for the frustration these billing issues have caused and would like to investigate further for you. Please ...

1.3
Product
Direct Energy Electricity Supply
I didn't like
  • Outrageous and dishonest billing
#1228417
I was a Direct Energy for a long time and have been very satisfied. I renewed but was given a rate of 0.1299. I called several times and asked for the published rate of 0.1169 but was told that this rate is only offered to new customers. I submitted a request...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize that your experience was less than exceptional. We would like the chance to address the concerns you have mentioned. We do offer low rates for our existing custom...

Product
Direct Energy Electricity Supply
#1200592

Resolved Featured

We were concerned about electrical hazards in case our house flooded so we contacted Direct Energy. They said we could TEMPORARILY disconnect our power and we could have it turned back on when the danger of flooding had passed. We called the company the next day to...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi, Thank you for reaching-out to us. We sincerely apologize for the experience and we want to work-out the situation as soon as possible. For a quick resolution you may conta...

h.kitchener
h.kitchener

Doesn't Texas have other power companies that you can choose from? You must have chosen Direct Energy because they told you they were cheaper than others, etc. You can choose ...

Product
Direct Energy Electricity Supply
#1096381
Don't do business with direct energy They doubled my rate over the past year after my contract expired. Yet, AEP bill says I'm still on a fixed rate. They're charging me a variable rate yet they it states that I'm still on a fixed rate on my bill. It's very misleading...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We would be glad to review your account, and see what options we have to renew you on another fixed contract if you would like to have a similar rate plan like you had before....

Anonymous
Anonymous

"They doubled my rate over the past year after my contract expired"C'mon.. This isn't a space shuttle launch.You yourself know why your costs went up.

Product
Direct Energy Electricity Supply
#1093440
Our salesman told us our bills would be reduced and that we would produce extra electricity and get paid by our electrical provider. Actually we only produced 70% And we used all of extra in November. Now we are stuck with these things on our roof, a loan to pay for...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi! Thank you for reaching-out to us. If you could please email us at dedigitalcare@directenergy.com with your account number and address, we may then review the matter and wo...

1.0
Product
Direct Energy Electricity Supply
#1083301
i change over to direct energy figuring sounds good and first didnt have electricity, an people on phone had no idea finally get bill with both on it great next bills show up on separate evolopes with double adminstration fees and then noticed another $200 for recovery...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon, we are very sorry to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if this has y...

1.0
High River, Alberta
Product
Direct Energy Electricity Supply
I didn't like
  • I chose them and they screwed me
#912725
Horrible company!!Switched back to having NYSEG as our direct provider after having a $70 bill jump to $220. They overcharge and even after we switched the charges still appear on our bill.Never use this company they are a scam!!!!!!
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Afternoon! We are very sorry in the delayed response and to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to reso...

1.0
Clifton Springs, New York
Product
Direct Energy Electricity Supply
#905378
DO NOT LET THEM TALK YOU INTO SWITCHING. I stupidly allowed a representative to talk me into leaving my current supplier and signing up with Direct Energy. He assured me that my electric bills would go down greatly. The plan came with a Nest Learning Thermostat to help...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning, we are very sorry in the delayed response and to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to resolv...

Product
Direct Energy Electricity Supply
#771714