Direct Energy False advertising

Received an offer stating that I would receive 25000 Aeroplan miles for renting a water heater from Direct Energy. Called several times to confirm the offer. Each time the representative said yes. I then cancelled my agreement with Reliant and went with Direct Energy Home Services.

After waiting 3 months I called to see what has happened. Direct energy said that I am not eligible for this offer but gave no reason. I have tried several times to collect on this offer but they keep saying no.

I have attached a scan of the advertisement if anyone is in the same boat as I am. This is a direct fraudulent advertisement that should not be allowed for any business to do.

If you say you are going to do something then honour the agreement.

This review is a subjective opinion of a user.
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Billing Practices
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Customer service
Price Affordability
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Liers

Reason of review:
Preferred solution:
Just deliver on the promise
Monetary loss:
Product or service
Water Heater Rental
Review category
review #588235 by
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Had the same issue 1 Yes 1
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Feb 02, 2015 #940195

U wait 3 months why..... doesnt make since if that ps the reason u switched why u wait 93 days and hope they give it to u.....why not call after a month

0 0 Reply

Mar 15, 2015 #958800 Burlington, Ontario

I did call but they told me that I had to wait 90 days from contract date to receive them. You must work for direct energy eh?

0 0 Reply

May 04, 2015 #979931

hey Daniel...I am having the same problem. Have you received your points yet?

0 0 Reply
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