Product: Direct Energy Gas Supply Clear all filters (3 of 3 reviews match)
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327 Direct Energy's rate .879. After 3 weeks of waiting for a phone call back about the issue the lady I spoke with kept telling me that rates fluctuate every month.. I know that too but the reason I am calling is because the rate was so high! She also kept referring...
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1.0
Product
Direct Energy Gas Supply
#1210278
I just filed a complaint through MAE.Due to a post shared on Facebook I was prompted to check my bill to see if I was also being waaay over charged for gas. Sadly I am! At $8.78 compared to $3.06!! I am not sure how long this has been going on but I can tell you this...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Afternoon! We would like to investigate this right away with you. Please email us at dedigitalcare@directenergy.com with your account number, full address and phone numbe...

Anonymous
Anonymous

I just canceled them also my bill was 100% higher than last month. I did not even know I was signed up with them until I looked closely at my bill. They said I singed up with ...

1.0
Product
Direct Energy Gas Supply
#1180754
Costs were much higher than i had been led to believe, much higher than the regular provider - takes months to switch back to the regular utility provider when the request is made.
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are sorry to hear you haven't had a great experience. Our customers feedback is very important to us. We would like to review this further with you. Please email us at dedi...

1.5
Product
Direct Energy Gas Supply
#1178196