Product: Direct Energy Gas Supply Clear all filters (0 of 8 reviews match)
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Direct Energy - *** disconnected

No notice or bills sent to the address on their file and then told $145 to reconnect my services. This company is absolute garbage
Product
Direct Energy Gas Supply
#1365728
these people repeatedly show up in the fall with their stories and lies...the day before yesterday 2 of their representatives showed up saying that my address showed inconsistencies in its energy usage. I then asked them how they would know that if I was not their...
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Product
Direct Energy Gas Supply
#1348622
Direct Energy sent me a disconnection notice qith an amount and a date it needed to be paid by. I fought and borrowed and roke my bank account to pay the amount, I called to confirm payment and I specifically asked I was safe from disconnection to which she confirmed...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking the time to provide us with a review. I apologize for the frustration that this experience has caused, and want to help make things right. Please email us...

2.0
Product
Direct Energy Gas Supply
#1279340
They signed us without our knowledge; raised rate to double the going rate. After we dropped them they began calling, often mire than three times a day.
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We appreciate you taking time out of your day to leave us a review. We sincerely apologize for the experience, and we want to make sure that all your concerns are addressed. P...

Product
Direct Energy Gas Supply
#1273147
I let direct energy into my home they actually claimed to be with dte energy (my gas company). They said for me to sign up to get reduced rate for 12 month contract alternative energy supplier. They reduced the rate for 2 months then charged me 3 times what my gas...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We regret to hear you have had a poor experience and would be happy to review the account to see how we may help. For assistance please email us at dedigitalcare@directenergy....

1.0
Product
Direct Energy Gas Supply
#1256725
327 Direct Energy's rate .879. After 3 weeks of waiting for a phone call back about the issue the lady I spoke with kept telling me that rates fluctuate every month.. I know that too but the reason I am calling is because the rate was so high! She also kept referring...
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1.0
Product
Direct Energy Gas Supply
#1210278
I just filed a complaint through MAE.Due to a post shared on Facebook I was prompted to check my bill to see if I was also being waaay over charged for gas. Sadly I am! At $8.78 compared to $3.06!! I am not sure how long this has been going on but I can tell you this...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Afternoon! We would like to investigate this right away with you. Please email us at dedigitalcare@directenergy.com with your account number, full address and phone numbe...

Anonymous
Anonymous

I just canceled them also my bill was 100% higher than last month. I did not even know I was signed up with them until I looked closely at my bill. They said I singed up with ...

1.0
Product
Direct Energy Gas Supply
#1180754
Costs were much higher than i had been led to believe, much higher than the regular provider - takes months to switch back to the regular utility provider when the request is made.
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are sorry to hear you haven't had a great experience. Our customers feedback is very important to us. We would like to review this further with you. Please email us at dedi...

1.5
Product
Direct Energy Gas Supply
#1178196