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I opened my gas bill and to my suprise the mcf rate was at $8.99!Now come on the average variable here in Ohio is mid $4 to mid $5 mcf!

No letter no nothing! My plan expired in August and you would have thought they would notify you....but nope....they just plan on ripping you off. Thank goodness I truly looked at my gas bill! When I called they offered me a rate of $5.99...wooohoo!

I am now with a different company with a fixed rate of $5.35.

Vectron also offered a variable rate of $4.78 which is the norm here...So Long Direct Energy...have been a good customer for years and this is the payback I get!Thanks so much!

Review about: Direct Energy Customer Care.

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DirectEnergyHelp
Houston, Texas, United States #1320700
Direct Energy Verified Representative

We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

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