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1 comment

In Jan we were informed that due to the amount we were behind on budget an additonal $100 would be added for 6 months. We did this and in 6 months I called and cancelled them as my electric was 3x what should have been with them!!

I was iformed at the time we did not owe anything else and our account was square.

I receive my next bill from NYSEG and my bill is great except Direct Energy put a charge of over $600 that they said I owed!! I am now filing a complaint as their internal investigation found no issues even though they conveniantly cannot find the conversation where I cancelled and they said we were square.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $600.

Preferred solution: i want this charge removed as I do not owe it!!!.

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Direct Energy Verified Representative


Thank you for reaching-out and providing us with these concerns.

We definitely would like to review this matter and resolve the question about these charges.

If you could please email us at with your account number and address, we may then confirm your account and work toward a resolution. Sincerely, - Henry, DE Digital Customer Care

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