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In Jan we were informed that due to the amount we were behind on budget an additonal $100 would be added for 6 months.We did this and in 6 months I called and cancelled them as my electric was 3x what should have been with them!!

I was iformed at the time we did not owe anything else and our account was square.

I receive my next bill from NYSEG and my bill is great except Direct Energy put a charge of over $600 that they said I owed!!I am now filing a complaint as their internal investigation found no issues even though they conveniantly cannot find the conversation where I cancelled and they said we were square.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $600.

Preferred solution: i want this charge removed as I do not owe it!!!.

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DirectEnergyHelp
#1374282
Direct Energy Verified Representative

Hi.

Thank you for reaching-out and providing us with these concerns.

We definitely would like to review this matter and resolve the question about these charges.

If you could please email us at dedigitalcare@directenergy.com with your account number and address, we may then confirm your account and work toward a resolution.Sincerely, - Henry, DE Digital Customer Care

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