18 January 2011
My recent dealings with Direct Energy Services LLC http://www.directenergy.com Their parent company is Centrica http://www.centrica.com , which has British Gas, Centrica Energy, Direct Energy, Centrica Storage, and Dyno.
Last summer I signed up with Direct Energy to get a special that they were running: 10% off the dominion east ohio sco rate till the end of year, and then the monthly variable rate. Sounded good. Come January I received my gas bill. They had billed me at a outrageous rate. The puco chart shows their rate for the Direct Energy Monthly Variable Rate Plan is 5.96600 / mcf but they billed me 7.99 / mcf. The Standard Choice Offer (SCO) Rate of Dominion East Ohio is 5.4160.
I called Direct Energy and they said that the puco was wrong and the rate was 7.99 and refused to do anything about it. I called the puco and the puco said that they would ask Direct Energy why they did not charge me 5.9660. Direct Energy has 10 days to respond. This appears to be a big crooked company like back with the long-distance carriers were trying to bait and switch and rob us.
I called Dominion East Ohio and asked to get The Standard Choice Offer (SCO) Rate of the of 5.4160. They said I would have to cancel my Direct Energy account, and then when it was canceled I would have to call Dominion back and request the SCO. What a hassle! I called Direct Energy and canceled. Hopefully, I will be done with the crooks, but they both said it would take one or two billings for the change to go in effect.
If Direct Energy doesn't adjust my bill and future bills I plan also complain to The Office of the Ohio Consumers' Counsel http://www.pickocc.org/. Then I will write to the presidents of Direct Energy and Centrica. And go to any newspaper and TV or Radio station that will listen.
Review about: Direct Energy Account.