I had signed up in 2011 for the 1 year Direct ENERGY Home Maintenance Program. In Fall 2011, I started getting multiple renewal notices imploring that I needed to CALL NOW to renew the yearly plan, "this is your last chance", "renew now". I did not want to renew and therefore did not call Direct Energy. Low and behold, I received a bill in January 2012 for the first instalment of the 2012 Direct Energy Home Maintenance program. I called Direct Energy right away and was informed that I was automatically renewed. That Direct Energy does this to assist customers as they know customers don't have the time to renew, call in or read the notices. If, a customer wanted to cancel the plan that they had to verbal call in and cancel it over the phone. What the heck?
I cancelled, no refund given.
The bizzaro thing is the front line staff recognized that the material that is sent out by Direct Energy is misleading. The front line people where understanding of the problem. When I was transferred to the "contract" cancellation department, I got the run around, was told I did not read page 14 of the "welcome Kit", questioned if I really understood the warranty on my boiler and then they tried to up sell me. All I wanted to do was cancel.
So beware folks - even though you signed only a 1 year contract. Direct ENERGY will have you on the hook for years if you don't verbally call to cancel!!!!!
Review about: Direct Energy Customer Care.
Monetary Loss: $20.