I had the opportunity to witness one of the rudest encounters and sales calls from 2 Direct Energy reps. They walked into an establishment here in town essentially demanding a copy of their bills. When the owners said they were not interested in leaving their current provider, the DE reps rudely told the owner that he couldn't believe he wouldnt show him the bills and that they needed to give them a quote. When the business owner politely asked them to leave, they got up and stormed out.
Being in sales personally, I was disgusted by the actions of these sales people. It is very obvious Direct Energy is not invested in our community, they just want to sign up everyone they can (in the rudest fashion possible) and move on to the next one. In the industry, we call this "love em & leave em," but apparently they missed the memo on the "love em" part.