Direct Energy Residential Electricity Supply Reviews

1.3
(3 reviews)
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We cancelled our power as we were no longer living up north.That was back on May 30th. We were supposed to get our deposit check shortly after all monies owed was deducted, sounds reasonable! However, it is now July 26th and still no check! We've gotten the run around! They said that they had to open a new work order in order to pay us! REALLY?!?! How about sending the check that goes with the original account, oh, sorry that makes too much...
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I was a happy Energetic customer until I was switched to Direct Energy when they purchased the Energetic customer base. I was witched without my knowing and have been noticing my electric bill was high. Upon checking and looking at my bill closer I found I was paying twice as much as I was before. .1099 /kwh one of the highest in NYS. I am super pissed and blame the NYS government for letting this *** happen. It looks like this has been...
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1.0
I didn't like
  • Customer service
#852107

Direct Energy Residential Electricity Supply Review

#916669
1.4
We've been customers for three years. I'm trying to leave now. They under deliver on purpose with no remorse.
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