Product: Direct Energy Residential Electricity Supply Clear all filters (0 of 15 reviews match)
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So we signed on to the "free" weekends. This was a total mistake. They charged us more than what was agreed upon in the contract. It was supposed to be 11.9 cents, turned out to be 13.3 cents. When I asked, they said the 11.9 cents was more of an estimate, not the...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We certainly want to make sure our customers are aware of exactly how their pricing is broken down, and we do provide an EFL or Electricity Facts Label on our website for each...

Anonymous
Anonymous

So sue them. But be sure you read the contract correctly, it may be tricky.

Product
Direct Energy Residential Electricity Supply
#1337762
Had a new service setup for our new house which Direct Energy subsequently cancelled by mistake, but didn't call or inform us of this. So we go out to the new house and find we have no power or electricity. I call customer service and they tell me they can't reconnect...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking the time to leave us a review. We are working diligently to improve our processes and appreciate you taking the opportunity to provide your feedback as it...

h.kitchener
h.kitchener

You will be thanking them in the future for their ineptness. It's not a good idea to get your energy from a provider like Direct Energy thinking you will save alot of money. Y...

1.0
Product
Direct Energy Residential Electricity Supply
I didn't like
  • Service
#1240173
They came to my house.Tried to get me to sign up saying I wouldn't have to pay anything out of pocket. By the end of the call they had me make the person on the line was trying to make me make a payment. It felt like fraud. so I sent the person away. Now I pay double...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize that you had this experience. Our goal is to provide exceptional service to all customers. We would like to investigate this further with you. Please send us your...

Product
Direct Energy Residential Electricity Supply
#1196108
In may i set up an account with direct energy and i informed them i did not have poles up yet but they would be up soon. They said that was fine i could still srt account up and to let them know when the poles got put in then they wpuld turn electricity on. So direct...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Oh no! We apologize you have had this kind of dissatisfaction with us recently. We would like to investigate this further right away. Please email us at dedigitalcare@directen...

1.0
Product
Direct Energy Residential Electricity Supply
#1116339
they increased my monthly bill by 55% even though I never use more than one light at a time, don't have a lot of appliances, only one person living here.When I asked why they said that is what the they increased my monthly bill by 55% even though I never use more than...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon. We would like to review this further with you. Can you please send us your account number, and address to dedigitalcare@directenergy.com. We look forward to he...

1.0
Product
Direct Energy Residential Electricity Supply
#1090956
The only person that in reality uses the light constantly was me on the computer but 80% of the time I was on my phone or out of the house . So everything came out that the bill went extremely high since they got enrolled with this company. Direct Energy. So iim gonna...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning. We are sorry to hear you had this kind of experience. We would like to look into this further with you. Can you please email us at dedigitalcare@directenergy.com...

1.0
Product
Direct Energy Residential Electricity Supply
#1050674
Direct Energy Has charged me nearly double the rate I was getting for Electricity after my Contract ended. If you use them and don't plan on keeping them after your contract is up please get rid of them quickly! I will never go back to this company and I suggest anyone...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We can imagine how upsetting it must be to see a price change after your contract ends. We apologize for any frustration this has caused you! If you could please email us at d...

1.0
Product
Direct Energy Residential Electricity Supply
I didn't like
  • Billing tactics
  • Lack of respect to customer needs
  • Rip off
#1044463
I noticed after close examination of my invoice last month that my local Gas & Electric company charges .05/kwh for electricity and Direct Energy was charging .11/kwh!!!!!!!!!! This has been going on for a very long time, with no attempt by DE to inform me of the fact...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hello! We want to apologize for your negative experience with Direct Energy. If you would like us to look into your account regarding your issue please reach out to us with yo...

1.3
Product
Direct Energy Residential Electricity Supply
#1037387
Sent me $1100 dollar bill but their rep cannot explain me so I argued with him and he said he is going to call me back and he called me and told me to Pay $677.67 as final settlement which I paid right away. And few months later I got a collection notice in the mail...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning! We want to apologize for the delayed response and for the negative experience you have experience with Direct Energy. We would like to review your account to see...

1.5
Product
Direct Energy Residential Electricity Supply
#1032522
I didn't sign up for direct energy I will not give someone that comes to my door my information, I have had my identity stolen before, today I find out some door to door person signed me up with out my permission and my bills have doubled, are they going to refund my...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning, we are sorry for your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if has yet to be addressed....

Product
Direct Energy Residential Electricity Supply
#1008860