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Sent me $1100 dollar bill but their rep cannot explain me so I argued with him and he said he is going to call me back and he called me and told me to Pay $677.67 as final settlement which I paid right away. And few months later I got a collection notice in the mail for additional $234.17.. I called them back and all they have to say is that they don't how somebody came up with that 677$ and I have to pay another 234.17...I don't know what to do with them.

Product or Service Mentioned: Direct Energy Residential Electricity Supply.

Reason of review: Problems with payment.

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Houston, Texas, United States #1320663
Direct Energy Verified Representative

Good Morning! We want to apologize for the delayed response and for the negative experience you have experience with Direct Energy.

We would like to review your account to see if there is anything we can do to assist you. Please email us with your name, account number, and mailing/service address at

Thank you and have a wonderful day. -Rose

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