Product: Direct Energy Residential Gas Supply Clear all filters (6 of 6 reviews match)
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We inadvertantly missed making our payment for the outstanding balance of $112 by the septemer 14 due date.My bad - i was still reeling from a recent cancer diagnosis and forgot. A payment of $75 was made online on the 28th but upon arriving home later that day we...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We want to apologize for the kind of experience you had. This is certainly not the kind of experience we would like anyone to have. Please email us directly at dedigitalcare@d...

Product
Direct Energy Residential Gas Supply
#1108306
Always when the bill has been paid IN FULL even after you call them to confirm they received the payment they will STILL try to shut your gas off! Customer service is a rude joke, when I asked why they were still trying to shut my gas off the lady got angry with me and...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi. Thank you for reaching-out to us. We sincerely apologize for the poor experience, and we definitely want to investigate this matter. If you could please email us your acco...

1.0
Product
Direct Energy Residential Gas Supply
#1077085
Called 10 times sence friday...and still calling ... told them not interested friday april 21,2017....even when they came to my door before april.. had 4 calles yesterday .. there starting up again.. this time calls and hang ups... dont these people understand NO......
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon, we are very sorry to hear of your negative experience with Direct Energy. If you would like we can place you on the Do Not Contact list, however it can take 30...

1.0
Product
Direct Energy Residential Gas Supply
#1039535
I was a happy Direct Energy customer for a couple of years. I received the rate I agreed to, and thought everything was fine. I opened up my bill this month and soon discovered that my rate went from 41 cents per ccf to 86 cents per ccf! OMG! Obviously, I called and...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for the confusion regarding our renewal process. We would like the opportunity to look into this matter for you. Please reach out to us with you name, account nu...

Product
Direct Energy Residential Gas Supply
#1018909
Never ever trust Direct Energy sales representatives, they're liars!! They will knock you at your door to sell their services and make unrealistic promise to fool you into their traps. It will charge you twice the price on your gas comparing to national grid, and it...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning! We apologize for the negative experience you have had with Direct Energy. We would like the opportunity to review your account and see if we can assist you in an...

1.1
Product
Direct Energy Residential Gas Supply
#997854
I'm guilty of trusting Direct Energy Services LLC in Westerville, Ohio, my supplier of natural gas for my home in Cleveland. A few years ago I Got a knock on my door from their rep offering a great low rate, no commitments etc. so I said sure. My mistake was not...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hello! We want to apologize for the negative experience you have had with Direct Energy. If you would like us to review your account to see if we can assist in any way please ...

2.3
Product
Direct Energy Residential Gas Supply
#994997