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I received a bill for cancellation i feel I don't owe this but am paying so don't get any late fee.I tried calling doing it over phone said it was the wrong account number.

My phone #513 340 5572 home sddress is 11958 6th Ave Cincinnati,Ohio.

45249.Account # 4450039421

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DirectEnergyHelp
Houston, Texas, United States #1323026
Direct Energy Verified Representative

Good Morning!We are very sorry in the delayed response and to hear of your negative experience with Direct Energy.

We want the opportunity to look into your account to resolve your issue if it has yet to be addressed. Please email us at dedigitalcare@directenergy.com with your full name, account number, phone number, mailing/service address, and your issue needing to be addressed at your earliest convenience.

Thank you and have a wonderful day.-Rose

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