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I called direct energy on May 16th to take a look at my furnace and give me a quote to repair charges was agreed at $99.00 as no technician called from home while I was at work, I called home and found out that the technician was almost finished repairing without calling me with a quote, when I spoke he told me he thought I had a protection plan and it was too late as he has replaced the control

valve and will know the price only when he finishes installing and gets back to his van. He then handed in a bill for $906 that was the inspection for $99.00 installation charges $129.00 and the part a whooping $564 my mother singed his form. Now the technician is claiming that I gave him the go ahead to repair, not knowing how much it is going to cost. That was the reason I called for a quote,

if it was too much I wanted to wait till the summer is over. called direct energy almost everyday since mY18th none called until a week ago and they claim the technician's story. I wrote to Enbridge who sent an automated email saying will be responded in 48 hours now sent me a bill for 993 dollars. where do I go from here, please someone help? I have no way of paying this huge bill. another competitor company not knowing the whole story sent me an estimate

to repair the same for $500 inclusive all taxes and labour.

Monetary Loss: $906.

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DirectEnergyHelp
Houston, Texas, United States #1322012
Direct Energy Verified Representative

Good Morning!We are very sorry in the delayed response and to hear of your negative experience with Direct Energy.

We want the opportunity to look into your account to resolve your issue if it has yet to be addressed. Please email us at dedigitalcare@directenergy.com with your full name, account number, phone number, mailing/service address, and your issue needing to be addressed at your earliest convenience.

Thank you and have a wonderful day.-Rose

Anonymous
#691225

no, it's definitely de. But they are supposed to give you a quote before doing the work. It's possible the agent set up the call wrong as well, and if that's the case then you have a better chance to get it fixed.

Anonymous
#665520

Nope, not DE, they are an alternative energy supplier that has nothing to do with installations and water heaters or anything. That must be your utility because we don't do anything close to that.

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