Product: Direct Energy Sales Representative Clear all filters (0 of 17 reviews match)
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They caught my wife (who's English is not strong enough to understand the difference between "COULD save you half" and "WILL save you half" at home alone one day and mislead her into signing up.The actual bill was double not half. To add insult to injury it cost us $99...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for the kind of experience you had. We would like to help. Please email us your account information along with this review to dedigitalcare@directenergy.com so we...

Product
Direct Energy Sales Representative
#1171830
Today a sales rep came to our door, I explained I had already spoken to a rep that had come to our door previously and we decided we were not interested.Rather than respecting my answer that we were not interested he insisted I show him my electric bill. Why would I...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us at dedigitalcare@direc...

1.0
Product
Direct Energy Sales Representative
#1169666
I'm honestly not sure if direct energy is a scam or not, but the way they "enrolled" me in their program was very dishonest. A sales person came to my door and asked to see my electric and gas bills to see if I was being charged a fee I shouldn't have been. (I probably...
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Anonymous
Larry

I had the same thing happen and now I'm stuck in a contract the reps. lie

DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for bringing this to our attention. We don't condone these type of sales tactics and take this feedback very seriously. Would you mind sending us an email at dedigit...

Product
Direct Energy Sales Representative
I didn't like
  • Sales techniques
#1131419
A salesman named Brian Langley talked to my wife about direct energy and she told him she would rather wait for her husband to be here before agreeing to anything as she had brain surgery earlier and sometimes had trouble understanding. She said the guy was pushy and...
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Anonymous
Anonymous

My husband went with Aep so I was charged with an early cancellation fee. Ok ,I was mad but paid it.then,I get another bill for the same amount.I call in to find out it was b...

DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for bringing this to our attention. We take this very seriously and want to look into this right away. Would you mind sending us your full address and phone number t...

1.0
Product
Direct Energy Sales Representative
#1092873
I live on the 6000 Block of 43rd Avenue in Hyattsville MD. STOP SOLICITING here. I've told you I'm not interested yet I keep getting bothered by you, and so do my neighbors. I have a baby who naps often and two protective dogs. Stop disrupting our peace and respect our...
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Anonymous
Anonymous

Call the police next time. They probably don't have the proper permits to be soliciting door to door and so they would get fined and hopefully banned from the neighborhood.

DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you. We have added you to our internal Do Not Visit list. Please be advised it may take up to 30 days for all solicitat...

1.0
Product
Direct Energy Sales Representative
#1089012
I was with direct energy for about two years at first I thought direct energy was the best company ever. Toward the end of my contract I noticed a change within there customer service and professionalism not in a good way. The representative are very rude and try to...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We appreciate you sharing your feedback. We want to apologize that your experience was not a good one recently with us. We would like the opportunity to review this further, ...

1.0
Product
Direct Energy Sales Representative
#1081069
A representative knocked on my door at 6:30pm on a Saturday of a holiday weekend.The gentleman gave a quick schpeal in regards to lowering my energy cost to .07 cents. When I told him mine is currently at .04 cents and I was not interested, he asked to see my bill. I...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us with any of the follow...

1.0
Product
Direct Energy Sales Representative
#1068752
Door to door sales person tried to make you believe they were working in conjunction with Ohio Edison. 1ST PROBLEM Salesman tried to verbally force his way in claiming that he needed to see if system needed update. What system was my reply? 2ND PROBLEM *** he couldn't...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us with any of the follow...

Product
Direct Energy Sales Representative
I didn't like
  • Most dishonest company
  • Being lied to
#1058411
Caught them in a lie while they tried to get me to do phone verification.I believe they should be charged with criminal fraud when they say they represent your current service provider. They are lying about their identity directly for profit. If I did that at the local...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hello! We want to apologize for the negative experience with Direct Energy and we would like the opportunity to properly address this issue with the sales agent. Please email ...

Product
Direct Energy Sales Representative
#997070
They have been calling and harassing me for three weeks and when I tell them I'm not interested this guy Robert continues to lecture me on how much money I'll save.One guy told me that they would put me on the no call list I still receive at least two calls a day. I...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon, we are sorry for your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if has yet to be addresse...

Product
Direct Energy Sales Representative
I didn't like
  • Inadequate customer service
#959883