Not resolved
1 comment

My company is Barrie Furnace Repair (http://barriefurnace.com). The following video explains it all:

http://www.youtube.com/watch?v=JYnRyy8JzUI

Direct Energy fails again! After noticing that my web traffic was down and having received some odd phone calls about a $179 flat rate repair scam, I discovered something even more underhanded. Apparently, Texas based Direct Energy is using my business name to drum up local customers in my service area through Google and SEO techniques. How embarrassing for them.

The first line of their webpage reads "Why not trust a Barrie company with your furnace repair that offers a 24 hour call centre to handle any furnace emergency?". It seems innocuous at first until you realize where your calls are being directed. This fail comes into epic status as the accent of the woman gives it away. Upon further research, I discovered that Direct Energy is in the process if outsourcing many Canadian jobs outside our country. Many of these jobs found their way to the new HQ in Houston Texas. I agree as is said on the webpage, "trust a Barrie company". Sadly, 500 out of work Canadians whom are former Direct Energy employees would also agree.

http://www.citytv.com/toronto/citynews/news/loca

Monetary Loss: $10000.

Had an Experience with Direct Energy?

Write a review

Comments

Terms of Service
Post Comment
Cancel
DirectEnergyHelp
Houston, Texas, United States #1322067
Direct Energy Verified Representative

Good Morning!We are very sorry in the delayed response and to hear of your negative experience with Direct Energy.

We want the opportunity to look into your account to resolve your issue if it has yet to be addressed. Please email us at dedigitalcare@directenergy.com with your full name, account number, phone number, mailing/service address, and your issue needing to be addressed at your earliest convenience.

Thank you and have a wonderful day.-Rose

You May Also Like

Direct Energy - Billing issue Direct Energy "I was billed on budget billing every month since 6-2016 for $342.00 over several months the credit balance was not used toward the bill, so we amassed a credit of..." Read more Republic Services is it legal Extortion and Fraud or Illegal Republic Services "They took two of my payments and credited a closed account. Causing the open account to go delinquent and charged with multiple lien fee's. They promised me they would apply..." Read more Thrifty Propane - Problem with delivery driver's capabilities and Thrifty's no response attitude. Thrifty Propane "I have, for the last 2 years, had a delivery driver that either can't backup the truck properly or simply doesn't care where he puts it. The first episode was..." Read more Acacia Energy - DISRESPECTFUL & DISTASTEFUL Acacia Energy "They have cut my lights off after I had already paid on more than 3 occasions while my children were at home. When I addressed this with them, their response..." Read more Outback Steakhouse - Bad steak Outback Steakhouse "...the steaks had a awful smell. made my littile girl throw up. its was so bad that meat was like dissolving in my hand..." Read more Little Caesars - NEGATIVE MARKETING FOR LITTLE CAESER'S PIZZA Little Caesars "To person who verbalized the negative nature of this described Little Caesar Commercial; I agree with you. This commercial is absolutely the most thoughtless regarding Father & Son. There is..." Read more Sears - NIGHTMARE Wedding Ring Set!! Sears "I have been having issues with a diamond wedding ring set I purchased 2 years ago and Sears has yet to rectify the situation. I initially purchased the set along..." Read more Mingle2 - I can't send messages to my friend and my friends cant send message too. i don't know why Mingle2 "i dont know whats going on with my account. anytime i'm trying to send my friends message it always show me. We need additional information from you to prove you..." Read more