Direct Energy - you pay for their laziness
Our energy bill is normally $120 - $200.We have been with them over a year and have never had a late payment.
This month, we received a bill for over $700, stating it was for the last 3 months usage. When I called, they said they readjusted our rates for the last 3 months because their technician had not come to our home to read our meter and make sure it was accurate in those three months, and it wasn't. They told me they have the "right" to go back and charge us more for previous bills that we had already paid, and that they are under no obligation to notify us before adjusting our rate. So I have to pay $700 because their technician didn't do his job?
I'm really trying to find out if there is some way I have the right to make them pay for their own mistakes!!SO PISSED!