Direct Energy - Early cancellation fee for an invalid contract
A salesman named Brian Langley talked to my wife about direct energy and she told him she would rather wait for her husband to be here before agreeing to anything as she had brain surgery earlier and sometimes had trouble understanding. She said the guy was pushy and said he would check on some prices and then left.
He give her a copy of a contract that was never signed by my wife. We have received bills for $99.00 for a cancellation fee on a contract that never existed. Now they turned it over to a collection agency so I guess I will turn it over to my lawyer.
I called them and asked if they could produce a contract paper with her signature on it and they said NO. Will try talking one more time.
Reason of review: Charged for early cancellation.
Monetary Loss: $99.
Preferred solution: Forget the $99.00. early cancellation fee.
Location: Fifth Third Center, 21 E State St #1950, Columbus, OH 43215, USA
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My husband went with Aep so I was charged with an early cancellation fee. Ok ,I was mad but paid it.then,I get another bill for the same amount.I call in to find out it was because there were 2 accounts. From what I understood.there was a $99 early cancellation fee NOT $200
Thank you for bringing this to our attention. We take this very seriously and want to look into this right away.
Would you mind sending us your full address and phone number to dedigitalcare@directenergy.com. Thank you, -Cole