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I am a new customer with Direct Energy and received my first bill. My energy consumption in dollar amount was $52.

And the delivery fee was $34. Simply put, this is not right and why in the *** do we have to be charged this fee. I am very pissed about this situation being that I committed to a 1 year plan. I did not realize I was going to be robbed during my first year with them.

As soon as my contract expires, I will be looking for another energy provider. Please do not choose this company, go elsewhere.

Reason of review: Pricing issue.

Preferred solution: Price reduction.

Location: Richardson, Texas

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Guest

I paid 85.00 for oncor delivery fee! This is wrong!!

DirectEnergyHelp

Good Afternoon, we are very sorry in the delayed response and to hear of your negative experience with Direct Energy. We want the opportunity to look into your account to resolve your issue if it has yet to be addressed.

Please email us at dedigitalcare@directenergy.com with your full name, account number, phone number, mailing/service address, and your issue needing to be addressed at your earliest convenience.

Thank you and have a wonderful day. -Rose

Guest

The oncor charge would be the same for any provider, its a charge the power line owners charge to use their power lines.

Guest
reply icon Replying to comment of Guest-1041496

Not true this fee is a made up fee by a group of energy providers for the sole purpose of making higher profits know that energy cost are down and they can no longer charge rates at $0.135 PKH and there are some out there that don't charge this fee but you must look and demand this fee be removed.

Guest
reply icon Replying to comment of Guest-1204193

I have had Direct Energy for years now and I have noticed a significant increase in the "oncor delivery charges" one bill I am looking at now is $150.98 plus $4.95 for a base charge and $106.86 "oncor delivery charge" for a grand total of $262.79 for my service period of Oct. 25, 2017 to Nov.

27, 2017. So I'm damn near being charged double the amount EVERY month for the last 4 or 5 years of service with Direct Energy. This @$!# is ridiculous!!!

mistylewissims@***l is my Email so any and all advice would be very welcome. I just wish I had paid closer attention to my electric bill from the very beginning.

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