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We inadvertantly missed making our payment for the outstanding balance of $112 by the septemer 14 due date.My bad - i was still reeling from a recent cancer diagnosis and forgot.

A payment of $75 was made online on the 28th but upon arriving home later that day we found a disconnect notice on the door. Seriously??? For $112??? 2 calls and more than 1 1/2 hours on the phone with the "care center" in Guatamala we had accomplished nothing.

We were advised it will take 3 to 4 "business days"to receive and process the payment, another couple days to restore service and will have to pay a $200 reconnect fee. When we asked for an email address to send proof of payment to we were given their generic "inquiries" address. Despite sending proof of payment more than 24 hours ago and receiving an automated reply we have yet to receive a response and are still without gas.

What a fricking joke this company is.Someone needs to shut them down

Review about: Direct Energy Residential Gas Supply.

Reason of review: Problems with payment.

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DirectEnergyHelp
#1375094
Direct Energy Verified Representative

We want to apologize for the kind of experience you had.This is certainly not the kind of experience we would like anyone to have.

Please email us directly at dedigitalcare@directenergy.com with your account number, address and a good phone number so we can take a look at your concern in more detail.Thank you, -Cole

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