Email I sent them: I just made a payment this morning and have proof that I paid more than what I was negative. You just *** me off.
This is ridiculous. You just sent a message an hour ago that I was negative and I paid immediately. I Am furious and you will be losing a customer over this. I am in the apartment and I use to recommend your company all the time but this year you have one down hill.
What kind of company shuts someone’s power off after they already paid and got confirmation from you that I paid. Then 30 seconds after you send me a message that I was turned off you send me another message saying thanks for the payment your service will be back on. This is horrible customer service. I will make it known how I have been treated.
In addition to this I have paid the same price for 5 years and this summer they raised me 5 cents a kilowatt when it was 110 outside.
When I said signed up for fixed rate they said no you did not. It was five years ago so I have proof.
Product or Service Mentioned: Direct Energy Customer Care.
Reason of review: Problems with payment.