I am disabled and on disability and you raised my electric to 3 times what I normally pay! i am on a fixed income and that's why i agreed to the fixed rate of.05 and even signed up for it when it was time to renew and then you say it won't be in effect for 2-3 months?

I am very disappointed and i hope and pray you will fix this asap! now i face shut off notices and i will sue if that happens! NYSEG # 10015039216 kathryn meyer. this needs to stop!

i called and you said there was nothing you can do? why is that?

how do i file a class action lawsuit? i have many friends i will find a way to stop you from doing this to poor disabled people!

Review about: Direct Energy Electricity Supply.

Reason of review: Problems with payment.

Monetary Loss: $1000.

Preferred solution: Price reduction.

I liked: It was ok til now.

I didn't like: I used to like you.

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Direct Energy Verified Representative

Hi, Kathryn. We certainly understand how upsetting it can be to receive higher bills and would be happy to review the account with you to see how we may help.

For assistance, please email us at dedigitalcare@directenergy.com with the utility account number, telephone number, and full service address.

Thank you. -Paige

to DirectEnergyHelp #1494401

this is what they say to everyone. no help at all and the email is misspelled , on purpose?!

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