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I received back to back bills of 1200.00 and 600.00 and had NO CHOICE but to break service agreement after they told me tough 'turkey" pay it!!!!!!!! I have never ever had a bill over 400.again in 3 years since I broke the contract..(or before those bills).

They have NOW reported me to credit bureau over the 200 contract fee. It took me time but I did pay those bills against my will but REFUSE to pay a contract fee when THEY gave me no choice but to leave.....

THANK YOU BOUNCE ENERGY YOU ROCK ! PREMIUM CUSTOMER DISCOUNT NEVER LATE IN 3 YEARS!

Monetary Loss: $2000.

Company wrote 1 public responses to the review from Apr 08, 2013.
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DirectEnergyHelp
Houston, Texas, United States #1322027
Direct Energy Verified Representative

Good Morning! We are very sorry in the delayed response and to hear of your negative experience with Direct Energy.

We want the opportunity to look into your account to resolve your issue if it has yet to be addressed. Please email us at dedigitalcare@directenergy.com with your full name, account number, phone number, mailing/service address, and your issue needing to be addressed at your earliest convenience.

Thank you and have a wonderful day. -Rose

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