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Was solicited by door to door sales who stated they just needed to verify the change to Direct Energy in our municipality. Fatter I received the contract I found that we had to purchase and subscribe to a Hive control system.

I’ve called and cancelled Direct Energy. Don’t trust them.

Company wrote 1 public responses to the review from Dec 30, 2017.
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DirectEnergyHelp
#1428135
Direct Energy Verified Representative

Good afternoon! We appreciate your feedback and want to address the concerns you mentioned.

It's important to us that our customers feel that we are trustworthy and if we have let you down, we want to make it right.

Please email us at dedigitalcare@directenergy.com with your account details and contact information so we can address the concerns mentioned. All the best, - Jane

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