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We have been with Direct Energy for years now. For the most part we have been happy but noticed all the time that the monthly bills seem to be getting higher and higher.

Until we finally got a $600 bill in the mail in the middle of Summer???!!!! When we contacted them they said there was nothing they could do and were going to send the bill to collections if we did not pay. They did not and could not explain why the bill was that high. So we left and went to Enmax where our bill is now 1/4 of what it was.

Do not go with Direct Energy anyone.

They are crooks and its a scam to get you locked in. Go to Enmax and don't look back

Product or Service Mentioned: Direct Energy Account.

Reason of review: Pricing issue.

Monetary Loss: $5000.

Preferred solution: Full refund.

Company wrote 0 private and 1 public responses to the review from Aug 30.
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DirectEnergyHelp
#1552981
Direct Energy Verified Representative

We are so sorry to hear that we have lost you as a customer! It's certainly not a wish that we want any of our customers to leave.

If you are still experiencing issues with our billing in any way, please email us at dedigitalcare@directenergy.com with your detailed account information so we can ensure that the proper department takes a look at it for you.

Thank you! -Kate

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