1.5
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
1 comment

Costs were much higher than i had been led to believe, much higher than the regular provider - takes months to switch back to the regular utility provider when the request is made.

Review about: Direct Energy Gas Supply.

Reason of review: Pricing issue.

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DirectEnergyHelp
#1428134
Direct Energy Verified Representative

We are sorry to hear you haven't had a great experience. Our customers feedback is very important to us.

We would like to review this further with you.

Please email us at dedigitalcare@directenergy.com with your account details so we can address the concerns and correct any mistakes.

Thank you, - Jane

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