Downtown Toronto, Ontario
2 comments

We got their "Plumbing & Drains" protection plan with our old furnace.About 9 months ago we got a new furnace so we called Direct Energy to cancel this plan.

They said no problem, but next month it's still there. Called them again and waited an hour on hold, they said there was a mistake but they would cancel it now. This has been going on for about 9 months now, with countless calls but every month the charges are back on our bill.

These guys are crooks and should be held to task by some government agency.

DON'T EVER USE DIRECT ENERGY !!Spread the word!!!!

Monetary Loss: $150.

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DirectEnergyHelp
Houston, Texas, United States #1322019
Direct Energy Verified Representative

Good Morning!We are very sorry in the delayed response and to hear of your negative experience with Direct Energy.

We want the opportunity to look into your account to resolve your issue if it has yet to be addressed. Please email us at dedigitalcare@directenergy.com with your full name, account number, phone number, mailing/service address, and your issue needing to be addressed at your earliest convenience.

Thank you and have a wonderful day.-Rose

Anonymous
Toronto, Ontario, Canada #655237

Hello,

Can you please send your name, phone number, and address to canadahomeservices@directenergy.com and we will escalate this issue for you.

Thanks,

Direct Energy

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