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8 comments

Everyday they call me 3 or 4 times. I am not interested but they keep calling.

What do you not understand about "im not interested"? Irratating

Reason of review: Poor customer service.

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Guest

DIRECT ENERGY is a NIGHTMARE I tried cancelling their service (and they use a bunch of different NAMES for their service so they can CONFUSE) when the gas company told me they were charging MORE than the gas company. DE told me they would cancel in 2 billing cycles.

Recently I got a bunch of calls from a 216-763XXX phone number where they NEVER left a message and when i played my messages back, they were all BLANK. So, I BLOCKED the number and called it back from a different phone to see WHO it could be. They answered as 'Direct Energy'. I told the person, I BLOCKED them due to multi calls with NO message and also that a look up of the number they used did not resolve to 'Direct Energy'.

Person who answered said they just wanted to make sure I really cancelled. they are a SCAM because they sign up for limited discount but don't really tell the consumer that. Next thing you know, your bills get HIGHER because they exploit consumers not realizing the discount is only for a limited time.

Gets worse when you try to cancel, they say they will but say it takes 2 bill cycles. After THOSE bill cycles, they phone you and don't leave messages and they phone you from a number NOT associated with their company as far as being able to cross reference who it belongs to via Google and when you call that , low and behold, it's DE where they give you another song and dance that they were just trying to 'make sure' you really cancelled.

Guest

They call me 18 times a day

Guest

They call me all the time even after I've blocked their number they still find a way to call! Its very annoying and how unprofessional!! Stop calling me!!

Guest

My husband and I are not even a customer of Direct Energy and we get 1 or 2 phone calls a day from them and it is really annoying. I started hanging up on them when I see them call because they won't stop.

Guest

I need to be on this do not call list also. You've called me 3 times in the matter of 4 hours today ! I said I wasn't interested

DirectEnergyHelp

We apologize for any inconvenience this may have caused you or your family. We would like to resolve this right away.

Could you please email us at dedigitalcare@directenegy.com with the phone number we are calling from and also include your phone number?

With this information we will forward it to the appropriate department to have your number added to our Do Not Call List. Thank you, - Cole

Guest
reply icon Replying to comment of DirectEnergyHelp

I hope someone sued direct energy for harassment. I have been asked to be removed from your call list every single day when one of your reps calls.

Guest
reply icon Replying to comment of DirectEnergyHelp

DO NOT CALL THIS COMPANY OR EMAIL THEM OR SEND THEM YOUR NUMER!!!!! It's all a scam.

Every part of it. They aren't a real company with a real product. They exist only to scam people into giving them their data that they then sell to whoever will buy it. There is no legitimate company in existence that will call you that many times even after you tell them to stop.

Even Direct Energy's customer service is a scam. There is no customer service, only a criminal trying to make you think there is service so you fork over more data. It's all a scam. Put your number on the DO NOT CALL list and then systematically block every number they call you from.

It will eventually stop. If it doesn't, there's an FTC website you can report them on.

Remember, not one bit of Direct Energy is legit. It's all a scam to obtain and sell your data.

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