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They continuously disconnect service regardless of payment! They disconnected me TWICE in ONE MONTH, HOW IS THIS LEGAL OR POSSIBLE?! I've paid over $500 in two months and have been disconnected 3 times! I'M IN THE DARK AS I LEAVE THIS REVIEW!! Customer service is TRASH...
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Anonymous
LAREYNA

ARE U A TEXAS CUSTOMER IM THINKING ABOUT SWITCHING TO THEM

1.0
#1306510
It is a 103degrees here in Texas at night. 7/3/18 a idiotic rep turned my service off causing all food and medicine store in the refrigerator to go bad. When I called them they told me it was an error on their side and it would take 1 hour to turn it back on. I called...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking the time to provide us with your feedback. We regret to hear you have had a frustrating experience as this is definitely not the type of customer care we ...

1.1
#1295204
Our air conditoners stopped working a month ago. I called Direct Energy who sent over a technician. After examining the furnace, he concluded that the transformer was blown and that we needed to order a new one. This took several days. He came back, replaced the...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We appreciate you taking the time to submit a review. We are sorry to hear about the frustrating experiences you have had throughout this process and would appreciate an oppor...

#1291056
The door bell rang during dinner time. He wanted to know who my carrier was and if I would give him old bills. If this is your business practice, I want no part of your services. Please do not come back and harass again
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking time out of your day to provide us with feedback. We regret to hear you have had a poor experience and would be happy to add your address to our Internal ...

#1281091
Direct Energy sent me a disconnection notice qith an amount and a date it needed to be paid by. I fought and borrowed and roke my bank account to pay the amount, I called to confirm payment and I specifically asked I was safe from disconnection to which she confirmed...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking the time to provide us with a review. I apologize for the frustration that this experience has caused, and want to help make things right. Please email us...

2.0
#1279340
After 2years being customer i stoped the service after requesting new service at new apartment under same account then day after been told that i have to proof my identity ssn an id !! Agents over the phone talk with bad atitude even her name nina and supervisor is the...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We regret to hear that you had this kind of experience when you called in for help. I have forwarded your feedback to our management team for further review. Please email us y...

1.0
#1273676
They signed us without our knowledge; raised rate to double the going rate. After we dropped them they began calling, often mire than three times a day.
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We appreciate you taking time out of your day to leave us a review. We sincerely apologize for the experience, and we want to make sure that all your concerns are addressed. P...

#1273147
Direct energy billed me for a time that i was not living in the residence and still trying. Even though only around 40 bucks it is the principal. I switched away from them and about 6 mo. Later moved out of my rental unit so had seviced cut off from Atco with no...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking the time to bring this to our attention. This is definitely not the type of service we strive to provide. I would like to review the account further to se...

Anonymous
Stephen Liu

Almost the exact same happened to me. I own the Townhouse which I rented out. I notified Epcor to disconnected electricity, water and natural gas and notified the tenants to a...

1.5
#1258395
I let direct energy into my home they actually claimed to be with dte energy (my gas company). They said for me to sign up to get reduced rate for 12 month contract alternative energy supplier. They reduced the rate for 2 months then charged me 3 times what my gas...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We regret to hear you have had a poor experience and would be happy to review the account to see how we may help. For assistance please email us at dedigitalcare@directenergy....

1.0
#1256725

Contact Direct Energy

Mailing Address:
Direct Energy
12 Greenway Plz Ste 600
Houston, TX 77046-0813
Phone:
(866) 420-3174
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Direct Energy - Looking into a class action lawsuit to sue you!
Direct Energy - Looking into a class action lawsuit to sue you!
Direct Energy - Looking into a class action lawsuit to sue you!
Direct Energy - Looking into a class action lawsuit to sue you!
I am disabled and on disability and you raised my electric to 3 times what I normally pay! i am on a fixed income and that's why i agreed to the fixed rate of.05 and even signed up for it when it was time to renew and then you say it won't be in effect for 2-3 months?...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi, Kathryn. We certainly understand how upsetting it can be to receive higher bills and would be happy to review the account with you to see how we may help. For assistance, ...

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