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This is a horrible company that preys on people, literally. I hope they go out of business right quick. Not only did they triple our electric rates, but even a year after we cancelled they repeatedly call us at all hours of the day and night, despite us blocking the...
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1.0
I liked
  • Possible savings
I didn't like
  • Our electric bill tripled
#1234984
I was billed late in February AND March for power that the company claims I used about 8 months before. Even though I am no longer a Direct Energy customer, I attempted to pay the bill. However, I'm still being harassed about this bill and they're not crediting the...
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1.3
I didn't like
  • Outrageous and dishonest billing
#1228417
From 12 Feb 2017 to 4 Apr 2017, direct energy has called my phone 87 times. They have even called 3 times in one minute. I have 21 recorded conversations requesting that I be removed. They have refused to do so. Anytime I ask to be removed, the person on the other end...
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1.0
#1226141
This company has called me daily, sometimes more than once a day via a No Caller ID number that is unable to be answered for weeks now. It goes directly to voicemail after one ring. When listed in my voicemail it ranges around a local number beginning with 226. I am...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us with your phone number...

1.0
I didn't like
  • Harassing phone calls
#1214489
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Direct Energy - Ripoff company

Direct energy inflates and over charges & does not deliver in monetary valve as stated by their lying scamming knocking door to door sales reps.My bill has tripled with this company in 5-6 months.I have cancelled the service, payed the overly inflated bill and is now getting harassing phone calls daily from people who claim to be Transworld incorporated system who wants more money out of me.
#1210989
My rate is so much higher than the supplier DTE's rate. I called asking for some type of credit at least to match the suppliers rate. DTE's rate .327 Direct Energy's rate .879. After 3 weeks of waiting for a phone call back about the issue the lady I spoke with kept...
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1.0
#1210278
Our business is called constantly throughout the day from multiple different numbers. I've blocked many of them, but they will still come through on occasion from other numbers I have not yet blocked. As if that is not enough, sales persons are now coming into our...
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#1204100
When I received the call from Direct Energy, I told her I wanted to keep what I had... IGS. If she asked me if I was under a contract, I didn't know it. She continued telling me the price difference, and I said ok, I would change. Now a Rep. from IGS comes and tells me...
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I didn't like
  • Dealing with them
#1203666
I was a Direct Energy for a long time and have been very satisfied. I renewed but was given a rate of 0.1299. I called several times and asked for the published rate of 0.1169 but was told that this rate is only offered to new customers. I submitted a request...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize that your experience was less than exceptional. We would like the chance to address the concerns you have mentioned. We do offer low rates for our existing custom...

Contact Direct Energy

Mailing Address:
Direct Energy
12 Greenway Plz Ste 600
Houston, TX 77046-0813
Phone:
(866) 420-3174
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They came to my house. Tried to get me to sign up saying I wouldn't have to pay anything out of pocket. By the end of the call they had me make the person on the line was trying to make me make a payment. It felt like fraud. so I sent the person away. Now I pay double...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize that you had this experience. Our goal is to provide exceptional service to all customers. We would like to investigate this further with you. Please send us your...