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Two years ago I signed up with Direct Energy and everything was just fine. I saved a great deal on my electric bills. I live in a small, 560 sq ft apartment and my heat/hot water are included. The earlier part of this year I began to notice a huge increase in my bills...
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1.0
Bashaw, Alberta
I liked
  • Rates were great in the beginning
I didn't like
  • No notification when contract expired
#1362325
I called Direct Energy using the number that appears on my NYSEG bill. When prompted I provided the phone number associated with the account. I also provided the Direct Energy Account number found on my bill. The automated system did not recognize either of these...
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#1359701
I got scammed. The past year because I’m on a budget wise billing program direct energy’s price hike and variable rate hit me with $917 in charges! I check my statements for due dates and have a fixed payment amount that auto pays each month. On my settlement month I...
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Anonymous
Theresa Nardone

Same thing happened to me. I filed a complaint with the Board of Public Utilities in NJ and I’m waiting to hear back from them. I terminated my service with Direct Energy and ...

1.0
#1359541
We somehow have $692 past due that is due in two weeks or we’ll be disconnected. The only way DE will set up a payment plan is if we re-enroll. I don’t want to! We are current with AEP but could still be disconnected because of a questionably high balance left with...
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1.0
I didn't like
  • Outrageous company practices
#1358307
HEY YOU GUYS AT DIRECT ENERGY!!! I WANT MY MONEY BACK. I REALLY THOUGHT THIS COMPANY WAS ON THE SIDE OF THE CONSUMER. I WAS WRONG. WHO WOULD'VE THOUGHT AEP WOULD TURN OUT TO BE CHEAPER? I DIDN'T THINK I WOULD EVER BE SO GLAD TO GET BACK TO AEP. THIS IS NOT SAYING MUCH...
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Anonymous
B. Good

I’m with you! I’m currently trying to work out a payment plan to pay off an extremely high “past due” balance transferred back to AEP after I neglected to reenroll with DE. Th...

1.0
#1355923
these people repeatedly show up in the fall with their stories and lies...the day before yesterday 2 of their representatives showed up saying that my address showed inconsistencies in its energy usage. I then asked them how they would know that if I was not their...
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#1348622
A salesman by the name of Will came to my house and tried to get me to sign up, claiming that costs per CCF could more than quadruple over the winter. When I told him I needed time to look into it he tried to pressure me into signing and saying I could always cancel....
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1.0
I didn't like
  • Dealing with them
#1347547
This company should be investigated for fraud, misrepresentation and more. I never consented to them changing my billing from NYSEG. They can show no proof yet they have billed me thousands of dollars at .16 per KW when NYSEG is a fraction of the cost. Tried to put me...
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Anonymous
DANIEL S123

YES, DIRECT ENERGY SHOULD BE INVESTIGATED FOR FRAUD AND BE FORCED TO GIVE BACK THE MONEY THEY STOLE FROM US.

#1347191
We have been with Direct Energy for years now. For the most part we have been happy but noticed all the time that the monthly bills seem to be getting higher and higher. Until we finally got a $600 bill in the mail in the middle of Summer???!!!! When we contacted them...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are so sorry to hear that we have lost you as a customer! It's certainly not a wish that we want any of our customers to leave. If you are still experiencing issues with ou...

1.0
#1342988

Contact Direct Energy

Mailing Address:
Direct Energy
12 Greenway Plz Ste 600
Houston, TX 77046-0813
Phone:
(866) 420-3174
More
So we signed on to the "free" weekends. This was a total mistake. They charged us more than what was agreed upon in the contract. It was supposed to be 11.9 cents, turned out to be 13.3 cents. When I asked, they said the 11.9 cents was more of an estimate, not the...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We certainly want to make sure our customers are aware of exactly how their pricing is broken down, and we do provide an EFL or Electricity Facts Label on our website for each...

Anonymous
Anonymous

So sue them. But be sure you read the contract correctly, it may be tricky.