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Last June,2017, a salesperson showed uo my sister-in-laws house, signed her up, and made promises. She is new to this country and thought she was saving money. I told her to call and cancel next day. She did and got cancellation confirmation #. Guess what? They never...
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1.0
#1194136
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Direct Energy - Very bad dont even think about it

They cutoff my fixed rate after one month liars so now they charged me 3 times what i was paying its a scam
#1194071
Business services was placed on my residential account by my x husband with out my permission. The utility services are not in his name so I have no idea how this company was able set up something without my permission. I have no idea why anymore would want to...
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1.0
#1185383
Everyday they call me 3 or 4 times. I am not interested but they keep calling. What do you not understand about "im not interested"? Irratating
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you or your family. We would like to resolve this right away. Could you please email us at dedigitalcare@directenegy.co...

#1181589
I just filed a complaint through MAE. Due to a post shared on Facebook I was prompted to check my bill to see if I was also being waaay over charged for gas. Sadly I am! At $8.78 compared to $3.06!! I am not sure how long this has been going on but I can tell you this...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Afternoon! We would like to investigate this right away with you. Please email us at dedigitalcare@directenergy.com with your account number, full address and phone numbe...

Anonymous
Anonymous

I just canceled them also my bill was 100% higher than last month. I did not even know I was signed up with them until I looked closely at my bill. They said I singed up with ...

1.0
#1180754
Direct Energy is charging me 3x the going rate in my area. Since purchasing my home in 1997 I was always careful to keep my account with our local energy company. I don't buy into un-regulated energy markets (California Enron Fiasco). Today I learned I've been a Direct...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We would like to take a look into the concerns you mentioned. Please email us your account number and address to dedigitalcare@directenergy.com so we can speak with you regard...

#1178455
Costs were much higher than i had been led to believe, much higher than the regular provider - takes months to switch back to the regular utility provider when the request is made.
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are sorry to hear you haven't had a great experience. Our customers feedback is very important to us. We would like to review this further with you. Please email us at dedi...

1.5
#1178196
They caught my wife (who's English is not strong enough to understand the difference between "COULD save you half" and "WILL save you half" at home alone one day and mislead her into signing up. The actual bill was double not half. To add insult to injury it cost us...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for the kind of experience you had. We would like to help. Please email us your account information along with this review to dedigitalcare@directenergy.com so we...

#1171830
Today a sales rep came to our door, I explained I had already spoken to a rep that had come to our door previously and we decided we were not interested. Rather than respecting my answer that we were not interested he insisted I show him my electric bill. Why would I...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us at dedigitalcare@direc...

Was solicited by door to door sales who stated they just needed to verify the change to Direct Energy in our municipality. Fatter I received the contract I found that we had to purchase and subscribe to a Hive control system. I’ve called and cancelled Direct Energy....
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good afternoon! We appreciate your feedback and want to address the concerns you mentioned. It's important to us that our customers feel that we are trustworthy and if we have...

1.6
#1158842