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This company is pretty much the bottom of all energy companies and please avoid them! I don’t even know where to start! One the customer service is the worst they don’t not speak English which I truly have nothing against that but when I spoke to the customer service I...
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1.0
#1400085
Beware! Direct Energy Heating Service contract with a total waste of money. They are unable to have one of their own service company come to repair my boiler, After 2 weeks I was given authorization by them to get. 3rd part to do the repair. Its been over 60 days and...
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#1392774
Absolutely Reckless/Careless/Criminal HORRIBLE I set up an account with Direct Energy via an online agent as I was moving into a new home on 10/2/2018. I was assured by the agent that everything was fine and that the power was now on in my home. I received a...
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1.0
#1390120
I ended my service with direct energy july 2018 during that call i gave them my forwarding address.Since then i wasted 35 working days for my deposit refund. Everytime i phoned them the always tell me the cheque was mail sept 13 . All this time i havnt received yet any...
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1.1
#1387260
We had a door to door salesman come up and ask to see are bill and didn't understand that we don't have it (we rent and the landlords does the bills). After talking to one of my other roommates for 10 minutes and her being too polite to shut the door, he came back 3...
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1.0
#1386002
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Direct Energy - Harassing calls for someone WHO is too young to even have bi

Direct Energy - Harassing calls for someone WHO is too young to even have bi
They buy yiur number and then harass 17 year olds while they are IN SCHOOL and refused to taje number off their list unless a minor contacts them to verify from that number...this is complete bs
1.0
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Diversity of Products or Services
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#1376216
I’ve NEVER have power with them and honestly never even heard of them and the past few days they have called my phone over 10 times a day while I’m at work even saying my account is passed due......even sent me a text with my name! I’ve called them and talked to idk...
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#1367496
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Direct Energy - *** disconnected

No notice or bills sent to the address on their file and then told $145 to reconnect my services. This company is absolute garbage
#1365728
Two years ago I signed up with Direct Energy and everything was just fine. I saved a great deal on my electric bills. I live in a small, 560 sq ft apartment and my heat/hot water are included. The earlier part of this year I began to notice a huge increase in my bills...
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tnardone0723
tnardone0723

UPDATE: Direct Energy has contacted me and a refund is being issued. I must admit, in spite of everything, their customer service is excellent and it’s not because I’m getting...

1.0
Bashaw,Alberta
I liked
  • Rates were great in the beginning
I didn't like
  • No notification when contract expired
#1362325
I called Direct Energy using the number that appears on my NYSEG bill. When prompted I provided the phone number associated with the account. I also provided the Direct Energy Account number found on my bill. The automated system did not recognize either of these...
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#1359701