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Direct Energy - Anoying

Tired of receiving calls. I am not interested and want the calls to stop. Calls are blocked.
#1448702
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Direct Energy - Unethical company puts variable rates in tiny print then charges triple

Our bill has been skyrocketing over the past year and change. Contacted them repeatedly to ask why our bill was so high, were given no good information. Finally told we're on a variable rate plan instead of fixed, which is THREE TIMES MORE EXPENSIVE than what we used to be on. Apparently there was some tiny print in something they mailed me saying if I didn't renew my contract I'd be placed on the variable rate plan. I've been paying them more than $700 for the last three months and owe them nearly a grand. Shame on you, Direct Energy. There's a class action lawsuit against them for this very practice. Unethical and abusive toward consumers.
1.5
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I liked
  • Rates were great in the beginning
I didn't like
  • Hidden fee structure designed to screw people over
#1446313
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Direct Energy - Harrassment

i will not get your service because you already harrass me why should i give you my money. STOP CALLING ME!
#1440716
The sales representative for Direct Energy was not honest who she represented for the Chicago area. She told my husband while I was at work that she works for ComED. She indicated if we do not sign right now our fixed rate for the electricity since it expires 13 months...
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#1422298
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Direct Energy in Woodbridge, New Jersey - STOP CALLING MY CELL PHONE!!!

They keep calling throughout the day while I am at work,leaving messages and I AM NOT INTERESTED IN USING THEM OR BECOMING A CLIENT!!!
#1421590
Email I sent them: I just made a payment this morning and have proof that I paid more than what I was negative. You just *** me off. This is ridiculous. You just sent a message an hour ago that I was negative and I paid immediately. I Am furious and you will be losing...
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1.0
#1413978
This company is pretty much the bottom of all energy companies and please avoid them! I don’t even know where to start! One the customer service is the worst they don’t not speak English which I truly have nothing against that but when I spoke to the customer service I...
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1.0
#1400085
Beware! Direct Energy Heating Service contract with a total waste of money. They are unable to have one of their own service company come to repair my boiler, After 2 weeks I was given authorization by them to get. 3rd part to do the repair. Its been over 60 days and...
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#1392774
Absolutely Reckless/Careless/Criminal HORRIBLE I set up an account with Direct Energy via an online agent as I was moving into a new home on 10/2/2018. I was assured by the agent that everything was fine and that the power was now on in my home. I received a...
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1.0
#1390120
I ended my service with direct energy july 2018 during that call i gave them my forwarding address.Since then i wasted 35 working days for my deposit refund. Everytime i phoned them the always tell me the cheque was mail sept 13 . All this time i havnt received yet any...
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1.1
#1387260