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A young women came to my door and claimed that my town had signed a special deal with Com Ed my electric provider. She was wearing a Direct Energy shirt and told me Direct Energy supplies the power for Com Ed, which is a LIE. She then told me I 'had' to bring a copy of...
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Anonymous
Smitty

Good catch.

DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Morning. We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us at dedig...

#1111988

Resolved Featured

We live in TX and were under a mandatory evacuation order due to the risk of flooding from Hurricane Harvey. We were out of town before this order was issued and so did not turn off the power before we left. We were concerned about electrical hazards in case our house...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi, Thank you for reaching-out to us. We sincerely apologize for the experience and we want to work-out the situation as soon as possible. For a quick resolution you may conta...

h.kitchener
h.kitchener

Doesn't Texas have other power companies that you can choose from? You must have chosen Direct Energy because they told you they were cheaper than others, etc. You can choose ...

I'm honestly not sure if direct energy is a scam or not, but the way they "enrolled" me in their program was very dishonest. A sales person came to my door and asked to see my electric and gas bills to see if I was being charged a fee I shouldn't have been. (I probably...
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Anonymous
Larry

I had the same thing happen and now I'm stuck in a contract the reps. lie

DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for bringing this to our attention. We don't condone these type of sales tactics and take this feedback very seriously. Would you mind sending us an email at dedigit...

I didn't like
  • Sales techniques
#1131419
Came to my door stating that they were from an "oversight company" called Direct Energy, that for some reason they "still had us in their system" (never was, not possible) and that they needed to review my current energy bill to determine the reason why I was getting...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEd...

Anonymous
pete

people, please report them to the federal trade commision online

#522641
I just filed a complaint through MAE. Due to a post shared on Facebook I was prompted to check my bill to see if I was also being waaay over charged for gas. Sadly I am! At $8.78 compared to $3.06!! I am not sure how long this has been going on but I can tell you this...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Good Afternoon! We would like to investigate this right away with you. Please email us at dedigitalcare@directenergy.com with your account number, full address and phone numbe...

Anonymous
Anonymous

I just canceled them also my bill was 100% higher than last month. I did not even know I was signed up with them until I looked closely at my bill. They said I singed up with ...

1.0
#1180754
Today a sales rep came to our door, I explained I had already spoken to a rep that had come to our door previously and we decided we were not interested. Rather than respecting my answer that we were not interested he insisted I show him my electric bill. Why would I...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us at dedigitalcare@direc...

They caught my wife (who's English is not strong enough to understand the difference between "COULD save you half" and "WILL save you half" at home alone one day and mislead her into signing up. The actual bill was double not half. To add insult to injury it cost us...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for the kind of experience you had. We would like to help. Please email us your account information along with this review to dedigitalcare@directenergy.com so we...

#1171830
We were Direct Energy customers for years. About two years ago, our town switched us from a box address to a physical address. We called Direct Energy immediately and updated our mailing address. But nope, no bills. Being diligent, we continued to make automatic...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Sorry to hear you had this kind of experience. This is not the kind of experience we want anyone to have with us. We would like to review this further with you in hopes of get...

1.0
#1138186
Everyday they call me 3 or 4 times. I am not interested but they keep calling. What do you not understand about "im not interested"? Irratating
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you or your family. We would like to resolve this right away. Could you please email us at dedigitalcare@directenegy.co...

#1181589
they have no idea who I am yet the bank claims ice a collection agency says I owe them money I have no way to contact ice!!!!!!!!!!!!!! I want to buy a house and my credit is messed I can not pay the bill, even though I feel I should not. I can not work things out with...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for the frustration this has caused. We would really like to further assist you with the concerns you have mentioned. Please email us at dedigitalcare@directenerg...

#1156726