filters
state:
Show
city:
Show
product:
Show
Direct Energy - Looking into a class action lawsuit to sue you!
Direct Energy - Looking into a class action lawsuit to sue you!
Direct Energy - Looking into a class action lawsuit to sue you!
Direct Energy - Looking into a class action lawsuit to sue you!
I am disabled and on disability and you raised my electric to 3 times what I normally pay! i am on a fixed income and that's why i agreed to the fixed rate of.05 and even signed up for it when it was time to renew and then you say it won't be in effect for 2-3 months?...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi, Kathryn. We certainly understand how upsetting it can be to receive higher bills and would be happy to review the account with you to see how we may help. For assistance, ...

I liked
  • It was ok til now
I didn't like
  • I used to like you
#1245240
A young women came to my door and claimed that my town had signed a special deal with Com Ed my electric provider. She was wearing a Direct Energy shirt and told me Direct Energy supplies the power for Com Ed, which is a LIE. She then told me I 'had' to bring a copy of...
Read more
Anonymous
DAVID

I work for a direct energy contractor. I'm sure their us pretenders out there, but we are not out to scam you or take your money. We are out there trying to get the lowest rat...

Anonymous
Joe

Yep, these Direct Energy door to door guys are a scam. They want to see your bills, get your personal info, etc. Don't give anything to them and turn them away.

#1111988
Direct Energy solicited my sister staying at my house. Who is disabled. Without my consent and permission switched my account from AEP to Direct Energy. Knowing her name was not on the account. Because I am billed directly through AEP. I had no idea my account was...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We can completely understand how you would be upset at this situation and we want to help resolve it. When enrolling customers, we do ask the question to make sure that we are...

1.2
I didn't like
  • Scammed
#1329618
We have been with Direct Energy for years now. For the most part we have been happy but noticed all the time that the monthly bills seem to be getting higher and higher. Until we finally got a $600 bill in the mail in the middle of Summer???!!!! When we contacted them...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are so sorry to hear that we have lost you as a customer! It's certainly not a wish that we want any of our customers to leave. If you are still experiencing issues with ou...

1.0
#1342988
2 weeks with this service and i have problems already they put me on this plant weekends free and now they were going to give me a 100 dollars credits in my first bill and 100 dollars the person that referred me to them also a Echo not guess what i have Not received...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We certainly hope that all of your questions were answered on the phone with the agent you spoke with, but if not we would love the opportunity to make sure that all aspects o...

Anonymous
Anonymous

I paid a $100 deposit to start service but ended up needing a refund because i decided to go elsewhere for different services well Direct energy keeps saying they issued a ref...

2.0
#1331504
They continuously disconnect service regardless of payment! They disconnected me TWICE in ONE MONTH, HOW IS THIS LEGAL OR POSSIBLE?! I've paid over $500 in two months and have been disconnected 3 times! I'M IN THE DARK AS I LEAVE THIS REVIEW!! Customer service is TRASH...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are so sorry to hear about this experience, and can completely understand your frustrations. This is certainly not the type of experience that we want any of our customers ...

Anonymous
LAREYNA

ARE U A TEXAS CUSTOMER IM THINKING ABOUT SWITCHING TO THEM

1.0
#1306510
As per contract-(JUNE 2017)- I was suppose to get a 500 dollar visa gift card in three installments . I received first card last summer as promised for 150. I was suppose to get second card for $150 after ONE YEAR of service, which was June 2018. I still have not...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We can completely understand your frustration, and certainly, want to help in finding a resolution! If you could please send us an email with your account information to dedig...

4.1
#1328246
My lights were disconnected, i was ready to to pay to have them recconnected, a Nice man got on the phone and tried to help and he did and then again something went wrong, my son has asthma bad and they seem to still disregard what I was saying they act as if they were...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We are so sorry to hear about this experience that you had! Interruption of power is not anything to joke about and we take it very seriously as a company. There are certainly...

#1327102
Direct energy billed me for a time that i was not living in the residence and still trying. Even though only around 40 bucks it is the principal. I switched away from them and about 6 mo. Later moved out of my rental unit so had seviced cut off from Atco with no...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking the time to bring this to our attention. This is definitely not the type of service we strive to provide. I would like to review the account further to se...

Anonymous
Stephen Liu

Almost the exact same happened to me. I own the Townhouse which I rented out. I notified Epcor to disconnected electricity, water and natural gas and notified the tenants to a...

1.5
#1258395

Contact Direct Energy

Mailing Address:
Direct Energy
12 Greenway Plz Ste 600
Houston, TX 77046-0813
Phone:
(866) 420-3174
More
Our air conditoners stopped working a month ago. I called Direct Energy who sent over a technician. After examining the furnace, he concluded that the transformer was blown and that we needed to order a new one. This took several days. He came back, replaced the...
Read more
DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We appreciate you taking the time to submit a review. We are sorry to hear about the frustrating experiences you have had throughout this process and would appreciate an oppor...

#1291056