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Direct Energy - Looking into a class action lawsuit to sue you!
Direct Energy - Looking into a class action lawsuit to sue you!
Direct Energy - Looking into a class action lawsuit to sue you!
Direct Energy - Looking into a class action lawsuit to sue you!
I am disabled and on disability and you raised my electric to 3 times what I normally pay! i am on a fixed income and that's why i agreed to the fixed rate of.05 and even signed up for it when it was time to renew and then you say it won't be in effect for 2-3 months?...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Hi, Kathryn. We certainly understand how upsetting it can be to receive higher bills and would be happy to review the account with you to see how we may help. For assistance, ...

I liked
  • It was ok til now
I didn't like
  • I used to like you
#1245240
Direct energy billed me for a time that i was not living in the residence and still trying. Even though only around 40 bucks it is the principal. I switched away from them and about 6 mo. Later moved out of my rental unit so had seviced cut off from Atco with no...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking the time to bring this to our attention. This is definitely not the type of service we strive to provide. I would like to review the account further to se...

Anonymous
Stephen Liu

Almost the exact same happened to me. I own the Townhouse which I rented out. I notified Epcor to disconnected electricity, water and natural gas and notified the tenants to a...

1.5
#1258395
This is a horrible company that preys on people, literally. I hope they go out of business right quick. Not only did they triple our electric rates, but even a year after we cancelled they repeatedly call us at all hours of the day and night, despite us blocking the...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for bring this concern to our attention. I would like to look into this further for you to ensure you are placed on our Internal Do Not Call List. Please email us at...

1.0
I liked
  • Possible savings
I didn't like
  • Our electric bill tripled
#1234984
A young women came to my door and claimed that my town had signed a special deal with Com Ed my electric provider. She was wearing a Direct Energy shirt and told me Direct Energy supplies the power for Com Ed, which is a LIE. She then told me I 'had' to bring a copy of...
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Anonymous
Joe

Yep, these Direct Energy door to door guys are a scam. They want to see your bills, get your personal info, etc. Don't give anything to them and turn them away.

Anonymous
Smitty

Good catch.

#1111988
Direct Energy sent me a disconnection notice qith an amount and a date it needed to be paid by. I fought and borrowed and roke my bank account to pay the amount, I called to confirm payment and I specifically asked I was safe from disconnection to which she confirmed...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking the time to provide us with a review. I apologize for the frustration that this experience has caused, and want to help make things right. Please email us...

2.0
#1279340
Had a new service setup for our new house which Direct Energy subsequently cancelled by mistake, but didn't call or inform us of this. So we go out to the new house and find we have no power or electricity. I call customer service and they tell me they can't reconnect...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking the time to leave us a review. We are working diligently to improve our processes and appreciate you taking the opportunity to provide your feedback as it...

h.kitchener
h.kitchener

You will be thanking them in the future for their ineptness. It's not a good idea to get your energy from a provider like Direct Energy thinking you will save alot of money. Y...

1.0
I didn't like
  • Service
#1240173
This company has called me daily, sometimes more than once a day via a No Caller ID number that is unable to be answered for weeks now. It goes directly to voicemail after one ring. When listed in my voicemail it ranges around a local number beginning with 226. I am...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We apologize for any inconvenience this may have caused you or your family. We would like to investigate this further for you. Could you please email us with your phone number...

1.0
I didn't like
  • Harassing phone calls
#1214489
I was billed late in February AND March for power that the company claims I used about 8 months before. Even though I am no longer a Direct Energy customer, I attempted to pay the bill. However, I'm still being harassed about this bill and they're not crediting the...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for taking the time to provide your feedback. I apologize for the frustration these billing issues have caused and would like to investigate further for you. Please ...

1.3
I didn't like
  • Outrageous and dishonest billing
#1228417
I'm honestly not sure if direct energy is a scam or not, but the way they "enrolled" me in their program was very dishonest. A sales person came to my door and asked to see my electric and gas bills to see if I was being charged a fee I shouldn't have been. (I probably...
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Anonymous
Larry

I had the same thing happen and now I'm stuck in a contract the reps. lie

DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

Thank you for bringing this to our attention. We don't condone these type of sales tactics and take this feedback very seriously. Would you mind sending us an email at dedigit...

I didn't like
  • Sales techniques
#1131419

Contact Direct Energy

Mailing Address:
Direct Energy
12 Greenway Plz Ste 600
Houston, TX 77046-0813
Phone:
(866) 420-3174
More
After 2years being customer i stoped the service after requesting new service at new apartment under same account then day after been told that i have to proof my identity ssn an id !! Agents over the phone talk with bad atitude even her name nina and supervisor is the...
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DirectEnergyHelp
DirectEnergyHelp
Direct Energy Verified Representative

We regret to hear that you had this kind of experience when you called in for help. I have forwarded your feedback to our management team for further review. Please email us y...

1.0
#1273676